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Atomic Ski company won't provide support for my Brand New IZOR skis!

post #1 of 24
Thread Starter 

I bought a brand new pair of Atomic Izor skis in 2008 from an online retailer and I have been pleading with atomic USA to help me get the bindings I need since they arrived at my home. The problem is that The retailer didnt send the Device 310 bindings that belong on the ski. Atomic has been telling me for 2 years that they dont sell those bindings and will not help me. The sad thing is that Atomic customer support says if I can prove I bought the skis from one of there authorized dealers then they would be willing to support the product. The online retail industry is huge, so I cannot understand how a company can abandon there customers based on where they purchased their products. My Atomic Izor skis are brand new and have never seen snow. I believe the ski community sould know the risks of buying online and also be aware that product support from the manufacturer may not be available for there purchase. I asked Atomic how they could justify building a ski that requires a specific atomic binding, then stop making that binding 1 year after releasing the product.  It is not right in my opinion and because of this I will never buy an atomic product again.

I am hoping that my story will help others avoid the same problem.

Sean

post #2 of 24

system skis have been discussed at length here, and there have been many problems raised about them. Can't buy skis unless you know where you are headed with them. 2 years old can be discontinued in the ski market.(why do you refer to them as brand new if they are a 2008 model?)  Buy skis flat if you may run into questions later, putting stuff together over a period of time from several suppliers. Blizzard may be the only company pulling off the system concept very well right now.

 

(Pause) I just looked it up. It's a crappy low end ski, used for rental fleets etc. the descriptions just waffle about a versatile ski. just junk, man. put your life on a ski, make sure it's what you want. Atomic makes many awesome (flat) skis, you just didn't select one. Internet purchasing only works if you know exactly what you are doing. what do you expect???


Edited by davluri - 1/11/11 at 9:51am
post #3 of 24
Thread Starter 

I appreciate the feedback on this issue. My ski was made in 2007 by atomic and I purchased them in 2008. Even with the ski being 1 year old I was told the same thing by atomic.......no parts or support available without a receipt from a atomic dealer. One atomic support rep even had the nerve to suggest I had a knock off ski! That is directly after him looking up my ski serial number and telling me all about my ski. Atomic system skis are simply a bad investment if you cannot get the parts to use and or repair them. I will buy another set of skis that are flat and they will not be atomic. Does anyone have any good suggestions on a great ski for a intermediate skier whom is progressing nicely? I do blues and blacks all the time but still feel I need to work on perfecting my technique. My father in law is  big fan of stockli and dynastar I will probably demo one or more of those in taos in a few weeks.

post #4 of 24

Like Dynastar, have a couple pairs. Stockli, I  have the XL, is hard to turn, small sweet spot forward, not intermediate at all unless you find their mid performance skis, which are a little rare but out there, and would be well made. Sellect waist width and stiffness for your needs. Also Salomon and Rossignol make great "advanced skis" between 80 and 95 waist if that works for you.

post #5 of 24
Thread Starter 

I expect any manufacturer to support there product. I bought this ski after not skiing for 14 years and just wanted a good learning ski. I liked the ski when I rented a set so i bought one. The level of support offered should have nothing to do with where the product falls in the company's line up for the year.

post #6 of 24

It's just too bad you bought a system ski, and then didn't buy the binding. that was where things started to go wrong. Atomic has been up and down with it, and toward the end of their beta core models with atomic bindings they were so disrespected that it destroyed their cred among strong skiers for several years. You are absolutely right, but everyone around here has been in buyer beware mode on that type of ski for many years. Those skis in that time period, Volkl is in there with their markers, had to be bought ski and binding together, for the most part. I'm sure atomic would say: "why didn't you buy the binding? Internet problem? then your problem. We are not obligated to make system parts for previous models". I have to agree with that, actually.

 

related: try to buy Campagnolo groupo parts for 2000 yr model.

post #7 of 24
Quote:
Originally Posted by davluri View Post

(Pause) I just looked it up. It's a crappy low end ski, used for rental fleets etc. the descriptions just waffle about a versatile ski. just junk, man. put your life on a ski, make sure it's what you want. Atomic makes many awesome (flat) skis, you just didn't select one. Internet purchasing only works if you know exactly what you are doing. what do you expect???

If he got a 9.7, those are actually nice and could make a decent Nastar ski.

(I suspect he didn't)
post #8 of 24
Thread Starter 

I am not giving up on this yet after all. I am getting in touch with the president of Atomic USA, and even if I am unsuccessful I will know I have tried everything. I am a somewhat obsessive person and I must say that I am pissed about this whole thing. I had no knowledge of these device skis when I ordered them which is my fault, but I have never experienced a company not supporting there product until I bought this ski. I am sure I am beyond the capabilities of this ski now but the principal remains the same. If you buy a car for instance you expect the manufacturer to provide you with the parts to fix it regardless of whom you bought the car from. I am in the repair industry and cannot except the answers I am recieving from Atomic or Amer Sports.  I will never buy a system ski again now that I am more knowledgeable. I learn things the hard way I guess.

 

 

 

Is it common knowledge that manufacturers dont support their products if you dont buy them from one of their dealers? Im just curious.

post #9 of 24

maybe see if the guys on the tetongravity forum have some insite, and help for you...

post #10 of 24

The JONGing on TGR could be SEVERE...
 

Quote:
Originally Posted by mntlion View Post

maybe see if the guys on the tetongravity forum have some insite, and help for you...

post #11 of 24

The Izor 9.7 is actually a really sweet ski for anything groomed.  I have a pair & I didn't even think it was possible to buy them without the bindings.  It's an integrated system, so they come together.  And yes, it's common for manufacturers to stop supporting products that are discontinued.  I just had that happen with a Soniccare toothbrush.  Can't get replacement heads & it's only 3yrs old.  PITA, but had I done my research I would've known that they stopped making that model when I purchased it.  I believe the Izor's were discontinued in '07, so like my toothbrush, a little research before buying would've been helpful.

post #12 of 24
Thread Starter 

Thanks everyone I do appreciate all the input on this. I have put a post up on tetongravity and asked for any insight the forum may have. Atomic suggested I sell my skis on ebay but I cannot pawn my problem off on a fellow skier.  I am considering sending the darn things back to Atomic along with a description of where I would like them to shove them. Seeing them in my garage sitting just pisses me off. 2 years later and Im still angry.....life is to short for all this.

post #13 of 24

 

Quote:
Originally Posted by smcdonnell1 View Post

I have put a post up on tetongravity and asked for any insight the forum may have.


Well, that should be fun.

post #14 of 24
Thread Starter 

Lmao I have to agree with the skepticism about tetongravities response to my post. Some of the responses I received were very rude and insulting. That is not the forum for me if that is how they treat people.

post #15 of 24

this could be painful
 

Quote:
Originally Posted by jaobrien6 View Post

 

Quote:
Originally Posted by smcdonnell1 View Post

I have put a post up on tetongravity and asked for any insight the forum may have.


Well, that should be fun.



 



Quote:
Originally Posted by mntlion View Post

maybe see if the guys on the tetongravity forum have some insite, and help for you...

post #16 of 24
Quote:
Originally Posted by smcdonnell1 View Post

Lmao I have to agree with the skepticism about tetongravities response to my post. Some of the responses I received were very rude and insulting. That is not the forum for me if that is how they treat people.



It's actually a good website if you don't mind the dynamic, there is tons of great info there.  Although I'm pretty sure mntlion told you to post there for fun, because TGR isn't very receptive to, uh, certain kinds of new posters (which you fit to a T, sorry).  However, if you ignore the insults, you did get one good response there from marshalolson.  Perhaps you can take the track off your skis and mount a different binding?  I have no experience with Atomics, so I don't know.

 

You've taken flack for coming on and blaming Atomic for something that was mostly your fault (for not knowing what you were buying) and the shop's fault (for essentially dumping old gear without the system binding).  Perhaps marshalolson's suggestion will get you somewhere, perhaps you're just out of luck.

 

I'm mostly amazed that you've been working on this problem for 2 years, rather than calling it a life lesson and moving on.  Have you not been skiing at all because of this, in the meantime? confused.gif

post #17 of 24
Quote:
Originally Posted by smcdonnell1 View Post

I am not giving up on this yet after all. I am getting in touch with the president of Atomic USA, and even if I am unsuccessful I will know I have tried everything. I am a somewhat obsessive person and I must say that I am pissed about this whole thing. I had no knowledge of these device skis when I ordered them which is my fault, but I have never experienced a company not supporting there product until I bought this ski. I am sure I am beyond the capabilities of this ski now but the principal remains the same. If you buy a car for instance you expect the manufacturer to provide you with the parts to fix it regardless of whom you bought the car from. I am in the repair industry and cannot except the answers I am recieving from Atomic or Amer Sports.  I will never buy a system ski again now that I am more knowledgeable. I learn things the hard way I guess.

 

 

 

Is it common knowledge that manufacturers dont support their products if you dont buy them from one of their dealers? Im just curious.


It happens in many industries. The manufacturer relies on their authorized dealers to sell the proper items to the consumer. Despite their being 'new' when you bought them, they may have been 'trans-shipped' from an authorized dealer to a non-authorized dealer without all the necessary components. That's probably why Atomic wants the receipt from an authorized dealer. They have clout with their own dealers. They have no influence at all in making something right for you with a grey market dealer. Trans-shipping is pretty popular and you often find product in the grey pipe line that is manufactured for other markets (non-US) that isn't even supposed to be in the country. Caveat Emptor.

post #18 of 24
Quote:
Originally Posted by smcdonnell1 View Post

Lmao I have to agree with the skepticism about tetongravities response to my post. Some of the responses I received were very rude and insulting. That is not the forum for me if that is how they treat people.


You have to approach TGR with the right mind set.  TGR is partly a ski forum, and partly a forum for expressing the art of humourous rude responses.  It's almost a competition to see who is best at that particular verbal art form.

 

You could always replace the plate (or ignore it) and drill holes for some other binding/binding system (like Tyrolia FF17+).

 

I agree with you ATOMIC sucks for doing that, but they all do it.  It's their way of trying to make up to their dealer network after flooding the Internet market with cheap left-over skis.

post #19 of 24

Aside from getting a different set of bindings, you can buy some cheap skis off ebay that have the bindings you want.  In fact the 412 bindings would be better than the 310 you are looking for.

post #20 of 24


 

Quote:
Originally Posted by smcdonnell1 View Post

 

If you buy a car for instance you expect the manufacturer to provide you with the parts to fix it regardless of whom you bought the car from.

This is a very poor analogy. A better one would be: You somehow purchase a 'Brand New' Toyota Prius... with no motor. You then contact Toyota Motor Co. and ask them to provide you with a motor...  then find a car forum to complain about their 'lack of support' when they ask "what? Where did you get it? That's not how it's sold... no we won't provide a motor to you". Obviously you purchased this ski from  some fly-by-night operation,  it is also obvious you didn't pay enough attention when doing so. They ripped you off by selling you a ski that only is sold with a specific binding, it is pre-packaged, they (whoever 'they' are) knew this. They took your money. They are to blame here. Atomic is not at fault, they are supporting their customer- the Authorized Atomic Retailers.
 

post #21 of 24

This thread is a much better read over on TGR. wink.gif

post #22 of 24
post #23 of 24


yea he dosent mention anything about the urinating 2 year old here. i was wondering where the diapers were did u try contacting pampers to pay for the new pc?

Quote:
Originally Posted by Noodler View Post

This thread is a much better read over on TGR. wink.gif


Edited by sol123 - 1/12/11 at 8:46pm
post #24 of 24

Device series bindings are under recall by Atomic.

 

Neox bindings perhaps?  The Izor 9.7 accepts Neox.

 

I would figure a way around the Atomic "system" - with some creativity I'll venture a case of beer that any binding can be mounted up, just like the Salomon's I've seen on beta channel skis.  Besides, "systems" are more a gimmic to force the buyer into one brand of binding than a functional improvement.

 

 

 

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