I bought a brand new pair of Atomic Izor skis in 2008 from an online retailer and I have been pleading with atomic USA to help me get the bindings I need since they arrived at my home. The problem is that The retailer didnt send the Device 310 bindings that belong on the ski. Atomic has been telling me for 2 years that they dont sell those bindings and will not help me. The sad thing is that Atomic customer support says if I can prove I bought the skis from one of there authorized dealers then they would be willing to support the product. The online retail industry is huge, so I cannot understand how a company can abandon there customers based on where they purchased their products. My Atomic Izor skis are brand new and have never seen snow. I believe the ski community sould know the risks of buying online and also be aware that product support from the manufacturer may not be available for there purchase. I asked Atomic how they could justify building a ski that requires a specific atomic binding, then stop making that binding 1 year after releasing the product. It is not right in my opinion and because of this I will never buy an atomic product again.
I am hoping that my story will help others avoid the same problem.