Hi, I'm looking for some advice on what to do next. I began Skiing in Scotland in January 2010 and was quickly hooked so decided to buy some boots so I didn't have to suffer hire boots.
I went to a well known high street ski equipment store in February 2010 and was advised and bought some Salomon Impact 8CS boots as my feet are particularly wide. Although I normally wear a size 12(UK) shoe for the width, my feet were size UK10.5 when measured and was sold a 28.5mondo boot. The shop said that the Custom shell of the Salomon boots would adequately accommodate my wide feet. Even since the first time I wore the boots I've had excruciating pain from my feet being crushed sideways.
I've been back to the shop after each day skiing and each time they have made some modifications, assuring me that they will be able to make them fit me. The shop has since done the custom molding again, with my feet padded out with extra foam, this only crushed my feet more. They've also stretched them on four separate occasions, and cut the boot liner to allow it to expand where my feet are pressing. Today they said they would need to stretch them again!
As a result of these boots I've developed a bunion on the MCP/distal metatarsal on both little toes, and my feet are sore for several days after skiing.
I have had custom insoles in them from the start (bought at the same time). I always unbuckle my boots when on the lifts, wear thin racing socks (as sold to me by the same store)
Is this the usual experience I should have with new boots or should the boot fitters in the shop have been able to solve the problem by now. I feel that I was sold the wrong boots and/or wrong size.
What should my next move be?
The store has a guarantee that if you;re boots don;t fit then they'll give you 75% back, so long as they have been worn less than 2 weeks and you've owned them less than 18 months. Should I be asking them for my refund?
Any help is much appreciated.