hope everyone had an excellent summer. I'm really psyched for the 2011 Snow Sports season!!! Favor to ask...looking to connect with those of you folks in a staff trainer roll. Kindly introduce yourself and your local / home resort.
Recently met up with my home mountain's (ITC) Instructor Training Clinicians to start ramping up our "game plan". I would like to see just exactly where everyone stands on your home mountain trainer aspect of "post-season" thought? For example this season one of our many focuses...customer service. Looking at the big picture; staff attitude, professional image, over all conduct (on clock and OFF CLOCK). How we can make each customer interaction magical.
Anyone else care to chime in??