I have had a very bad experience dealing with Sweetgrass Productions and wondered if anyone else had any issues.
Over 3 months ago I orderd and payed for 2 copies of the Dvd Signatures .
After a couple of months I again emailed them and a couple of days later I recieved an email back from Zac of Sweetgrass apoligising for the delay and telling me that he was in Sth America filming but whould contact Stateside and get back to me within the week. That was a couple of months ago and have never heard from them again, despite emailing them numerous times at their various email addresses.
One copy was to be for my 82 yo, skiing pioneer, Dads birthday which has now come and gone. I come back from working in the mines every week with the hope that the Dvds will have turned up all at least they will have repled to my emails but nothing.
My mate said he had heard a rumour that Sweetgrass were in financial difficulties and that may be why I have heard nothing back from them. I hope this is not the case.
Whats pissing me off most apart from my money being flogged is I am really hanging out to watch the movie. I was over in Niseko in Jan this year and after the best powder skiing of my life have rebooked for Jan 2011. As this was shot in Hokkaido Japan I thought it would keep me going until my next trip there.
Any thoughts anyone !