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Bag 'o Tricks - NOT

post #1 of 29
Thread Starter 
I was at a clinic this evening. The Presenter made a very interesting point. Specifically for instructors, but I would appreciate everyone's comments.

He talked about an instructor's so called, Bag of Tricks. Perhaps this is only semantics, but his arguement was this; "If we are using tricks on our guests, are we really just trying to dupe them?"

My take on it is simply this. Many instructors get caught on the things that seem to work most of the time. I am guilty of this as well. But I belive rather than growing your Bag of Tricks. Wouldn't we be better served gaining a vast knowledge of Cause and Effect, Understanding Motivations of our guests, and assisting our guests gain at least a rudimentary level of understanding for the reasons we pursue an excercise or exercise line?

I for one will abandon the idea of "My Bag of Tricks". I will be selling them on eBay starting tommorrow. Price = $0.02

***********************
Quick Clinic Recap and Purpose:

The point of this Clinic was to assists instructors to grow their teaching from Copy (copying what they have been taught), to Choosing (choosing between several exercise lines) and showing Relevance, to Creative (Creating a truely unique product for each guest).

Currently this is a model being given to the PSIA Rocky Mountain Education Staff. It should be filtering through the membership very soon. Pretty Cool Stuff.

*************************

Lastly, it is nothing new. The best instructors I have ever come in contact with us it. Although awareness of this model among trainers and instructors I believe will lead to higher guest satisfaction with lessons and the Skiing and Riding experience.

thx,
jlaw
Breck
post #2 of 29
Johnathan,

Let me just say that what I would call my BAG of TRICKs, is not some cute saying or excercise to trick some one. But in fact just as you are seeking, a number of Cause and Effect tasks that have worked over the years.

It is hard to discuss this on line as there are so many variables. But if we were skiing togeather and you had a question or there was a skill that you were in need of. This is where you and I and others who have been at this for a while would be able to go to EXPERIENCE and show a skill drill that may correct the issue. SCSA was talking about in uphill hand a few days ago. This is a drill to assist with other issues that manifest itself in edge control or trun initiation. But the TRICK is that the Cause may not be JUST the edge but the BODY position. The hand move is a DRILL, not a STYLE to keep. A drill that will assist in alighning the upper body for a better edge and a better turn initiation.

I hope I am geeting this out to you in a clear manner.

It is intresting that the human body and mind work in such a way that at times a direct approach is not the best way to learn. I think that sum it up in a brief sentence. Having the KEY to unlock that small sticking point is what I would call a BAG of Tricks.

Nothing Magic or decieving about it.

<FONT COLOR="#800080" SIZE="1">[ December 04, 2001 10:04 PM: Message edited 2 times, by Dr.GO ]</font>
post #3 of 29
Like I said earlier, one day I must take a class from you! There have been many times I've learned an exercise in ski class, and afterwards, came back "here" and said, "I learned this strange thing, it was interesting, but I have no idea why i was doing it". After some explanations from a few "papa bears", I go back to the hill and try it again. Then it makes sense.
I think your point about understanding the student's motivation is crucial. It gives you an idea of what "exercises" to choose, as opposed to randomly picking out "tricks".
post #4 of 29
Oh, no. I have an actual bag of tricks. It's a greasy old Nordica backpack from the '80s that is full of stuff. Physical stuff I have collected: the latest item is a pair of K2 Fattys. I have colored dots, flexible "breakaway" straws, an assortment of Koosh balls, other balls, nerf football, duct tape, a few decks of cards, bits and pieces of adhesive-backed foam, trail maps from ski areas that aren't even in business anymore, etc. People borrow from my bag of tricks: sometimes I tell them how to use the stuff, sometimes I say "figure it out: there are no RULES."

After all this time gathering all this good stuff, I am supposed to sell it on Ebay? Sob! This is hard news.
post #5 of 29
As a punter, can I add my 2 euros...
After the usual ski-off, I was put in a group with 2 others for a half day lesson. We skied a run, then the instructor asked us what we wanted to learn. We spent 5 minutes talking about where we felt we needed improvement, then he took us through a series of tips and exercises to get us to where we wanted to be. In half a day, I picked up a lot of useful stuff.
When I compare this with a lesson I had a few days later in a larger group where we had to do the predefined course for the day, I know what sort of lessons I want this year.

But I guess, somewhere in the back of my mind, I take lessons in the hope of meeting Sarah the instructor from Saalbach who took me down my first blue run...
post #6 of 29
"It is just words, but words can hurt you"

The word Tricks means a quick fix. I think good instructors have a bag of experience, a bag of insight, a bag of comprehension. (notice no bag of **** here!)

At a clinic many years ago, several instructiors could not mechanically ski a simply drill, but talked to the rest(pretend students) as if they had. This is a big disservice. We were seeing one thing, but being told another.

The idea of a quick fix (bag of tricks) is similar. The student walks (can't ski) away without knowing how/why it worked and can they do it again? Noooope.

Your clinic (Rocky Mountain) sounds like a new package on old ideas. It is nice to view the world through different colored glasses, because it increase your bag of ...

Some of you might remember these "thoughts" from PSIA clinics.

"Ski into the future"
"Float into each turn"

Huh? It is now up to theinstructor to understand what this means and convey it to the student.

Boo...hooo. just found out the clinic this weekend at Belleayre has been canceled-no snow. Going to sulk all day now!!
post #7 of 29
There are several skills needed to LEAD a TEAM or be an INSTRUCTOR. (team leader and instructor are the same word to me in concept)

Let me begin by saying that our TEACHING progression or flow is driven by the best practices or what works for the MASSES. Ther are students that actualy want MORE or have some difficulty with what the MASSES seem to be able to do our undertake.

This BAG of whatever, has to have skill or excersize modules that will address the individual. Wherther it is a word issue, or a physical issue.

Let me say this also, Questions are verbal and non verbal. As an instructor you must be able to recieve BOTH.

So a student in a class of seven is having problems just getting the ski flat. (they could be bowlegged) this YOU have to see and be able to deal with. This is a TRICK or SKILL that should be in the back of you mind to handle the question being posed by the action not the words.

I think about thirty precent of the students out there really need more than our class normaly provides. Which is a generous assumption. Put the other way seventy precent of the students needs are being addressed by the Teaching Progression that we use. (personaly I would tell you this is misleading becasue there is a portion that are just not intrested and or silent majority types that took the lesson and go off in bliss never to return again to reality)

Back to the point, that is YOU as the instructor must have TOOLS to get the student OVER a sticking point here or there.

Hey ask BOB B - the one from Breck.

You are a skier who has some miles on those platic things, BOB wil have something some where in there that will assist you. If nothing else see a motor skill in a different light, or as you get to be my age remember what you already forgot!

Trick, tools, skits, clips, modules or tips they are what they are And they are NEEDED!

Here is one last shot, go to the book store. Get a cup of Moca, walk up and down the books for WINDOWS tips or GAMERS cheat books. Why are they there? Hey the instructions are clear enough!

I propose that each humanbeing has individual needs that a CLASS might not be able to get to in the hour. And OR that there are individuals that have needs, be they additional skills to attain the level that others get quickly OR that individual that has a real PASSION for the sport and wants MORE!
post #8 of 29
Bag-of-Tricks is a metaphoric concept, not a literal use of trickery. It implies having options avaliable to fit the ocassion, even if you reach in and pull out creativity and make up something new that meets an individual students needs at that moment. Call it a Bag-of-Options if you need a more literal metaphor (an oxymoron?). It's not about what you call it, it's about how you use it (and that includes how you use what you call it).


<FONT COLOR="#800080" SIZE="1">[ December 05, 2001 07:24 AM: Message edited 1 time, by Arcmeister ]</font>
post #9 of 29
Now for something TOTALY different .... (since this seems to be semantical)

If you gave a prositute, money for an hour of her time YOU would be called a TRICK. When you give an instructor money for an hour, ....

Nah I am just joking, you guys are great, hey it is a PROFESSION ....

No I meant that you are above taking Money ....

No wait I was reffering to the use of words that you use to discribe those !#(*^!^$(*!#)@##%$# students.

Oh well I messed it up again, CLEARITY is not one of my strong points.

Politics is not either!
post #10 of 29
Often we want students to perform a task. Some folks are visual, some are thinkers and will respond to "mechanical/technical" instruction.

Some of the more senior instructors have a unique way of saying something in order to get students to perform the same task.

In order to get students to initiate a turn with matching (parallel) skis you may say:

- Put pressure on the inside edge of the left ski if you want to turn to the right,

- With matching skis..... start down the hill now look to the left.... now look to the right

- With matching skis........ lift the left toe inside the boot ........ lift the right toe.....

Most of these will get people turning because they all result in a change in edge pressure, but some students will respond to one and not the other. If a person has a problem with too much shoulder movement when "looking", use the toe exercise....

The "bag" is learned in clinics and by tagging along with the more seasoned instructors. Sometimes you see things that won't work for you....... don't use em!

<FONT COLOR="#800080" SIZE="1">[ December 05, 2001 03:57 PM: Message edited 1 time, by yuki ]</font>
post #11 of 29
Good job with that concise summary of the Breckenridge clinics, Jonathan!

To restate, it's better to have several different options (a "bag of tricks"), and to know how to choose the most relevant one, than to have only ONE option that you use for all students regardless of their motivation or skills. One size rarely fits all!

It's EVEN BETTER to be able to creatively synthesize a custom-tailored lesson plan, focus, exercise, or activity for each student, every moment. BUT...effective creativity depends absolutely on a foundation of extensive knowledge and experience. Creativity in lessons without solid understanding can lead to disaster!

So new instructors start out with a solid lesson plan that they can copy, allowing them to be reasonably effective for most beginning students. As they learn and grow, they add a few more "tricks" to their bag, and they develop the skill to choose among them wisely and purposefully. They become more effective for a broader range of students. Eventually, they achieve such a level of mastery in the art of ski instruction that each lesson becomes a unique creation, incorporating spontaneously customized options from an extensive "bag of tricks," along with brand new ideas, exercises, and solutions created on the spot, laser-focused to address the individual needs of each student.

The bag of tricks is a problem when the instructor is unable (or unwilling) to choose among them relevantly. We see lessons like this, I'm afraid--instructors just out there teaching "exercises" without apparent purpose. And it's a problem when a student shows up with a "problem" for which the instructor has no "trick"--and no ability to create a new one on the spot.

The person who delivered the presentation to which Jonathan referred--Kim Peterson--once wrote a good article in THE PROFESSIONAL SKIER entitled "Don't let your bag of tricks become a ball and chain" (or something like that). He has a good point!

Best regards,
Bob Barnes
post #12 of 29
My bag of tricks is still a bit limp and empty...I hope to put more stuff in it soon. My bag of tricks is my knowledge, experience of what I've done in the past, what worked and what didn't, it's stuff that trainers and coaches have taught me, it's things my friends have taught me, stuff I've read, ideas for fixing specific problems, stuff about learning styles, teaching styles....I like my bag of tricks and if anyone wants to sell me theirs, give me a hoy!
post #13 of 29
<BLOCKQUOTE>quote:</font><HR>The bag of tricks is a problem when the instructor is unable (or unwilling) to choose among them relevantly. We see lessons like this, I'm afraid--instructors just out there teaching "exercises" without apparent purpose. And it's a problem when a student shows up with a "problem" for which the instructor has no "trick"--and no ability to create a new one on the spot.<HR></BLOCKQUOTE>

As a new instructor, this is my biggest fear. Not being able to creatively understand a problem and define a solution for that student. I expect those that train instructors to help the instructor understand the skiing exercises, not just teach them how to use "tricks".

But, the overall "bag of tricks" can be very useful in explaining something for someone with no technical ski knowledge.
post #14 of 29
Thread Starter 
Inester,
regarding your creative thinking. 1st of all, it is much easier to create when you know 3 things:
A) Why are the guests here. What do they want out of todays experience, or why do they want to ski. B) What to they understand about skiing. i.e. The Snowplow? Falling down means that I break my leg? etc. C) What movements do they currently exhibit and what movements do they want.

According to this model, instructors Identify these needs, and the use of "Facilitation" is evolved in three ways. 1) Copy what you saw, heard, or read. 2) As your experiences increase CHOOSE between exercises and exercise lines 3) Create new exercises or blend known ones to.

I've have used morning clinics to take a clinician's/ or other instructor's set of exercises and tried to relevently fit them into my daily lesson. That is one way to develop your creativity.

thanks for the replies all, I am enjoying the read.

jlaw
Breck
post #15 of 29
Cool Jonathan!

I like the use of the FACILITATOR word, and it looks like an attempt at GUEST CENTERED or ISSUES oriented instruction..

At least we are not TRICKING anymore!

Keep it going!

(I just have to say this, I was going to say it in my first post but it is better to watch and see what transpires, In my LIMITED experience it always SEEMS that the Newer instructors have question or issue with the BAG O TRICKS and or those little stories / offshoot drills that the seasoned or experienced instructors readliy have available for use)

Having said that I would like some FEEDBACK as to who has been instructing for several years that does not have a BAG of "SOMETHING OR OTHER" that is helpful in assisting the GUEST / STUDENT in their quest to enjoy skiing more?

(what I am saying here, is that the newer folks get a bit intimidated with the OFF BALANCE SHEET stuff. Put another way they worked hard to get into the profession only to see now that what one learns in the book or gets in the clinics are not sufficient enough to adequatly teach all humans in all conditions, NOW they are going to need other stuff that ONLY comes with TRIAL AND ERROR and EXPERIENCE!)

Oh and a few cups of Hot Chocolate with the SEASONED Instructors! (those puffed up full of themselves - grumps! I will be like that some day.... then those GRUMPS better look out!)

In another post or rant somewhere I saw that a new instructor was at issue with the policy of an area that NEW instructors could not TEACH above level 3. The comment was, Gee I was good enough to be hired as an instructor and now I am told I am not good enought to teach some students, why? (someone actualy gave the retort that you needed to develop your bag of TRICKS)

Sorry I am getting off track here .... (Dr. Go looks over his shoulder and mutters to himself "grumps!")

<FONT COLOR="#800080" SIZE="1">[ December 07, 2001 07:25 AM: Message edited 3 times, by Dr.GO ]</font>
post #16 of 29
Dr. Go,

Yes, I was told the same thing about not teaching above level 3 or 4. I understand the resort wanting to give the very best lessons to clients, so I don't really have a problem with it. Although, I'm sure that after a month or so of teaching coupled with my own skiing ability and experience, I could give a pretty good lesson to skiers through levels 5, 6 and even 7.
post #17 of 29
<BLOCKQUOTE>quote:</font><HR>Originally posted by lnester:
Dr. Go,

Yes, I was told the same thing about not teaching above level 3 or 4. I understand the resort wanting to give the very best lessons to clients, so I don't really have a problem with it. Although, I'm sure that after a month or so of teaching coupled with my own skiing ability and experience, I could give a pretty good lesson to skiers through levels 5, 6 and even 7.
<HR></BLOCKQUOTE>

Yes, two things, ONE - the guy or gal who shows up and is a professional with some talent will ultimately move up to higher and higher classes. SECOND - you will naturaly become more climatized to the higher level students. Remember that the higher the level the more the opportunity to teach some very talented and committed skiers. They usualy have their own equipment and have skied for a few years. Most I would say have taken a lesson or two before.

ALot of pressure for a NEW instructor. BUT as you say IF you have the drive, talent, and ability YOU will rise in the ranks. (and KEEP going to clinics)

One side note is that although it is sad attrition is a big issue at several shcools. An instructor with a work ethic and a professional attitude can go far.


Good Luck!
post #18 of 29
Great discussion, Inester and Dr. Go. It's pretty common policy that new instructors teach lower levels until their skiing skills, teaching skills, and understanding develop to higher levels themselves. It makes sense, doesn't it? More advanced procedures in all walks of life generally require more advanced skills.

The fallacy is the assumption that teaching "experts" is more difficult or more complex than teaching beginners. I submit that it is the other way around! Higher level skiers tend to come to lessons with clearer, more succinct expectations and goals. They already have some habits and some skills--for better or worse. They are already "sold" on the idea of skiing itself. A bad lesson may disappoint them or anger them, but it probably won't turn them off on the sport so that they never return!

Beginners, on the other hand, are extremely diverse in their understanding, motivations, fears, expectations, and backgrounds (athletic and otherwise). While the same is true of experts, experts at least share a common background of skiing.

Most importantly, beginners are trying out the sport for the first time (needless to say). They are not yet committed to the sport. They are fragile, "tabula rasa," and their future as skiers often relies ENTIRELY on their first experience in that first lesson. What an awesome and dire responsibility to place on an inexperienced instructor!

Furthermore, even if we limit the discussion to only the movements of skiing, it is a huge mistake to assume that the movements of beginning turns are somehow simpler than the movements of advanced turns. I contend that ONLY an instructor who fully understands the movements of expert skiing is qualified to introduce those movements to beginners. Less than full comprehension of expert skiing inevitably leads to introducing beginners to "dead end" movements.

It is so very important that those first movements we introduce to beginners be accurate and fundamentally sound. Habits formed at this stage are the hardest to break. It is a gross injustice to students at this "tender stage" to start them down the wrong path with movements that will surely lead to plateaued mediocrity.

I contend that beginners should NEVER be taught by instructors until those instructors have reached a solid level of understanding and demonstration skill, and a broad, flexible teaching repertoire that allows them to connect with a wide variety of students. Bad teaching at that first lesson can cause more irreparable damage than at any other stage.

Of course, advanced skiers should not be taught by inept instructors either. So what is the solution? Since ski instructor careers are typically very short (1-3 seasons), there is a high turnover rate in almost all ski schools. And ski schools (actually, ski resorts) remain extremely stingy with budgets for training. The parade of new instructors typically begins teaching with only a few short days of training, at best.

As long as this remains the case, there IS no solution! The solution will begin only when customers demand it--and resort executives LISTEN. It occurs to me that customers ARE demanding it--through absurdly high attrition/retention rates (85% of new students never return!). It occurs to me that the lack of demand for ski lessons at all but the beginning level speaks for itself that there is a serious problem--with an obvious solution!

Better training for new instructors would help dramatically. That will require training budgets raised not just by a few dollars, but by an order of magnitude or greater. Better pay and benefits for ALL instructors will lower the turnover rate--which of course will help lower the costs of training new instructors. Better lessons will increase demand, and most importantly, will improve the retention rate for new skiers.

Are any of you resort/industry decision-maker types out there listening?

Best regards,
Bob Barnes

<FONT COLOR="#800080" SIZE="1">[ December 08, 2001 09:25 AM: Message edited 1 time, by Bob Barnes/Colorado ]</font>
post #19 of 29
Bob, great comments!

I come from a finance background, so I'm used to scrutinizing a company in order to maximize profits. The problems I can already see in the ski industry (i.e. resorts) are numerous. First, there is a lot of pressure for a ski resort to make the bottom line on profits. So, budgets are gonna be tight, and the money simply isn't being spent in the proper places.

First, what product is the resort really selling? Skiing? A vacation experience? If the focus is on a total experience, then the money spent on sleigh rides, guys in Santa suits, etc. is probably well spent. If, however, the goal is SKIING, then more money should be spent on the ski school. This would translate into a better group of hires and a higher retention rate in my opinion. This would translate into a better ski school, and in turn, a better ski experience for the consumer.

However, most folks out there go to ski resorts for vacation, not to become an "expert" skier. So, after a couple of beginner lessons, most people don't really want any more lessons, or can't afford them. I know I didn't after I learned to ski.

Second, the nature of the ski industry is to have a high turnover rate, since a lot of workers in the field are college kids, or ski bums. If enough money could be made right off the bat in a ski school, I'd be willing to bet more qualified candidates would do it full time. But, of course, the dead end on this is the ski season is only 4-5 months in length. Hard to make a career out of that.

So, tough to see any solutions to the problems...
post #20 of 29
Great thoughts Bob and Inster.

I wonder in what other business, if the marketing efforts and associated financial outlays resulted in only a 15% retention rate of new customers the CEO would retain his/her position. But unfortunately short-term results are paramount in today’s business environment.

Beyond the issue of who should teach new customers have you ever taken a hard, cold look at how we treat our new skiers? Shuttled through endless lines, ticket windows, rental shops, then they march out to a ski school meeting place laden with unfamiliar equipment only to be led off to a distant beginners area. Many are exhausted and confused before they start-this is supposed to be fun? How can resorts make this process more customer friendly?


Bob discussed the conflict on who should teach beginners, I would expand on his thoughts and submit that for the first few days of their skiing life newer students should be in the hands of experienced instructors. If I recall the data correctly we need a new skier to ski about 5 days before they will continue in our sport. Does this mean experienced instructors should be relegated to a life of level’s 1 through 4’s? Of course not, it means that senior resort management must commit to providing the resources for training to develop their newer staff.

Historically, the industry has utilized “shadowing” as a way for newer instructors to gain knowledge before they are allowed to teach. I would contend it should go further with an experienced instructor/trainer participating in the new instructors first few “solo” teaching efforts to provide feedback and guidance. Expensive-yes, but it must be viewed as a long-term investment.

If ski resorts are selling vacations then I submit for your consideration they better begin trying to sell repeat vacations through a quality experience. There is a finite pool of potential new customers and far too many competing venues marketing fun and excitement.

And don’t even get me going on pay rates-at least when I teach a golf lesson The money is mine.

Enough of the soap box-I know the boss is lurking out there.

<FONT COLOR="#800080" SIZE="1">[ December 10, 2001 11:40 AM: Message edited 1 time, by Ski&Golf ]</font>
post #21 of 29
Loud and clear Bob! I agree.
post #22 of 29
Do you say "I know the boss is lurking out there" because you do or do not want him to read what you have to say? Isn't it time we quit whispering and speak in a commanding voice? (Commanding in the sense that the only save for this industry to to get closer to their customer, and who is closer than the instructor? Who is better positioned to find out "what the customer wants?")
post #23 of 29
I'll start, Nolo.

HEY DAVE--YOU LISTENING? ADAM--How about sharing a little of that $800,000 bonus you granted yourself with the employees of Vail Resorts, who you denied even a cost-of-living increase this year with a company-wide (except you) wage freeze? ARE YOU LISTENING? How about the shareholders--did you even know?....

Best regards,
Bob Barnes

<FONT COLOR="#800080" SIZE="1">[ December 10, 2001 05:23 PM: Message edited 1 time, by Bob Barnes/Colorado ]</font>
post #24 of 29
Nolo,

Trust me the boss knows what I think. I'm probably the biggest consumer advocate in the school. And after 27+ years of watching my former employer go from market dominance to also ran status I'm not shy about speaking up when I see things that bother me.
post #25 of 29
Way to go, guys!

I had the chance to catalog the revenues I generate as a ski instructor to my boss and 24 other directors last week. I think they nearly fell off their chairs in amazement at the TRUE FINANCIAL CLOUT of a good instructor.

Let's see, million dollar homes near the resort, skis, boots, clothes, clothes, clothes, season passes, season lessons, whole family skiing too, lessons too, out of town family that vacations there, all the lunches, tunes, fittings, goggles, outings to resorts in Europe, Colorado, Utah, workout and yoga classes, child care, heliskiing in Canada, summer trips to S.A. and N.Z....

I can say, "Go here," "Don't go there," "Buy this," "Don't buy that," and that's how it is. An instructor can create unbelievable customer loyalty and certain return business for the resort. No other employee on the hill or in the executive suite can make that claim and back it up.
post #26 of 29
But look, my thread about How Not to Run a Ski School eventually got turned into a discussion about how I take too many lessons. Certain people let me know by private message that my posting of that thread was offensive, and an indication of how "cluless" I was about the industry. I also got accused of "whining".

Suppose I was a newer student, going through all the horrors of mismanagement that have been mentioned, but did not have the good luck of recieving decent instruction. As a teacher myself, I can tell if someone is just using a standard "bag of tricks," or really instructing. I never would have lasted as long as I did.

[And they think, and we would not have had tol listen to her rants! ]
post #27 of 29
LM,

Consider the source! (The source of our image problems is the casual instructor whose real purpose for taking the job has little to do with CUSTOMER satisfaction.)

NB
post #28 of 29
Heavans, if you top guys in Summit County are feeling so helpless and bitter, it's a worry for the rest of us!

I think that many skiiers, if they can't feel that skiing is safe and enjoyable, will do it less.
That's where ski instruction should be coming in, and that's what the Powers That Be should be recognising.

If people are getting poor instruction, from unconfident, uncommitted people, then they won't buy more lessons.
I think we've all seen those young hotshots teaching, and they aren't even looking at the class. If they met their students later, they wouldn't recognise them! The guests realise this, and they don't like it.

If instructors were looked-after better, they'd stay with it longer.

I know a couple here in Oz who commute between here and europe, teaching. These two generate business for both their resorts, because of the quality of their teaching, and their superior people-skills.
They've been doing this for decades...imagine the knowledge piled up in their brains! I learned a lot about all facets of instructing from the guy, in particular. But there are so few like him.
post #29 of 29
Yes, paying the staff who help retention definitely would help. [img]smile.gif[/img]

It also helps if instructors concentrate less on the athleticism or lack of it in their beginner students and more on making the experience fun - as Ski&Golf said, they have enough trouble getting started!

Many students remark how difficult it is to make it to the bunny hill in the first place - I start to wonder if the '40's tradition of "suck it up" has remained into the 21st century!
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