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Quest Toe Piece Failures

post #1 of 8
Thread Starter 
Did a search, no sign of this at Epic. So, also posted a version on "Ask the Boot Guys." If you're contemplating buying a pair of Salomon Quests for AT duty (I just did), voyage over to TGR and check out the various threads. Expert backcountry guy is going to lose part of his leg because of what may be a failure of the Dynafit Tech Toe Insert. He says it ripped out midturn on the steeps of Mt. Washington. Evidence and eyewitnesses seem to back this up, and Salomon in France has stated it knows there is a design problem in the current early version. Also good thread on Wildsnow. Just sayin...
post #2 of 8
post #3 of 8
Bottom line - DO NOT BUY THIS BOOT NOW. IF YOU HAVE IT, DO NOT USE WITH DYNAFIT OR OTHER TECH BINDINGS.
post #4 of 8
Salomon just issued some kind of recall, saying if there is anyone who has this boot or associated toepieces to contact them and they will arrange for credit, etc. so if you have this boot you can send it back.  Please do so, as even if you're only using the DIN soles, their next owner might try to use them with Dynafits if they didn't know better and that would be VERY dangerous.   

It's a shame they made it this far, my thoughts and prayers are with my good friend Dalton and his family...  Tell a friend about this, we want the injuries to stop here...  After reading Lou Dawson's write-up, it's just heartbreaking to think a reputable company would let a product like that go to market. 
post #5 of 8
Quote:
Originally Posted by Do Work View Post

Salomon just issued some kind of recall, saying if there is anyone who has this boot or associated toepieces to contact them and they will arrange for credit, etc. so if you have this boot you can send it back.  Please do so, as even if you're only using the DIN soles, their next owner might try to use them with Dynafits if they didn't know better and that would be VERY dangerous.   

It's a shame they made it this far, my thoughts and prayers are with my good friend Dalton and his family...  Tell a friend about this, we want the injuries to stop here...  After reading Lou Dawson's write-up, it's just heartbreaking to think a reputable company would let a product like that go to market. 

I hope they do whatever it takes to make this right with TC or I will never purchase another Salomon product.
post #6 of 8
 This is a big deal for/about Salomon.....My thoughts and prayers go out to TC as he tries to recover.   Truly a sad sad thing to happen on what should be a great day of skiing.
post #7 of 8
http://www.wildsnow.com/2899/salomon-quest-boots-announcement/ 

PSA — Salomon’s Announcement re Weak Tech Fittings in Quest Boots

Bookmark and Share            By Lou

Wildsnowers, below is the official take from Salomon. I just got off the phone with them, and as I suspected they’ve been scrambling on this for several days but of course had to get their ducks in order before making an official announcement or recall. While this is a sad situation and appears to have already resulted in one injury, a plus is that according to Salomon there are only 13 pair of the Quest boots with tech inserts out in the wild (North America), and 14 sets of pads. They are making an effort to get every last one of those items returned, whether they still be at a retailer or in public hands. So if you know anyone with the Quest boot with tech inserts sole, encourage them to contact Salomon via the number below.

Salomon has been informed of a potential incompatibility when using Salomon Quest Pro Boots and low tech touring bindings (ex: Dynafit, G3 Onyx model, Plume, ATK Race). The same applies to the touring pads which were designed to allow other Quest boots to be compatible with low tech touring bindings.

Salomon Quest Pro Boots are compatible with the other touring bindings compliant with ISO9523 standard. Salomon started an investigation concerning the compatibility of its Quest Pro Boots with low tech touring bindings, immediately after being alerted to this potential problem and these investigations are still ongoing.

As a precautionary safety measure, Salomon announces that Salomon Quest Boots having a metal tech-fit for low tech touring bindings (Quest Pro boots) should not be used until further notice, and should be immediately returned to Salomon. For returns, contact Salomon at (801) 624-7581. The same return request applies to the touring pads which were designed to allow other Quest boots to be compatible with low tech touring bindings.

There are very limited quantities of these boots and pads in the market. While most of these products were distributed without charge for trial purposes, a very small number may have been sold. In either case, the Quest Pro boots and touring pads should be returned to Salomon by retailers and skiers. Appropriate replacements or credits will be arranged.

Any further questions should be directed to Salomon customer service at the number above, or Mike Aicher, Senior Product Category Manager at 801-624-7568

Salomon USA
2030 Lincoln Ave
Ogden, UT 84401

 
post #8 of 8
Thread Starter 
Quote:
Originally Posted by ecimmortal View Post
I hope they do whatever it takes to make this right with TC or I will never purchase another Salomon product.
What Salomon needs to hear, directly. This is not just about recalling a defective design, it's about taking care of their responsibilities to those who didn't get the word while Solly was dithering with its lawyers. I own a slew of Salomon boots, but this is my stance too. 
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