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Surefoot Boots Way Overrated

post #1 of 9
Thread Starter 
I purchased Surefoot foam fitted liners in February of 2009.  I spent the rest of the week going back into the store on a daily basis because one boot was way too loose.  The rest of that year's skiing was spent with one loose boot.

This season, I visited Surefoot stores in Keystone, Copper, Vail, and Beaver Creek in an attempt to get the bad fitting boot adjusted.  On a scale of 1-10, I rate the service of their "bootfitters" at no more than a 2.  The boot fits no better now than it did before the season started, even though it was way too loose then.  

It seemed most of the fitters had no idea what they were doing and were only there for a season.  Every one of the fitters went through the same routine.  They removed existing pads and replaced them with new pads in about the same areas.  I thought the purpose of using their foam injection system was to alleviate the need for using pads for a snug fit. 

The "Surefoot Guarantee" is a bunch of crap.  Once they get your money, they don't really care if the boot fits properly or not. 

The "bootfitter" in one of the stores actually removed the additional padding without telling me.  When I tried the boot the next day, I felt like I was in rental boots that were 2 sizes too big.  After further research, I also discovered HE CHANGED MY CANT ADJUSTMENT, making it much easier to catch the outside edge. 

Finally, the assistant manager in the Beaver Creek store told me they would not do anything else and I was just wasting my time trying to get them to correct their mistake.  He had the damn audacity to suggest I shell out money to buy a new set of boots from him.   

I want my money back. 
post #2 of 9
Quote:
Originally Posted by chipper View Post

I want my money back. 

What is their "guarantee"? It seems that they should either give you new boots or your money back if it really is guaranteed.
post #3 of 9
I've had friends with good success at Surefoot, even if they had to go back a few times.  They rave about their insoles.

Anyhow, the only true custom boot I know of is Daleboot.  If one of your shins or foot is narrower than your other, or if you have two sized feet, it doesn't matter.  They simply build a different shell for each foot.  And it will fit right!  For some people (like you) this is much better than using the standard one size "off-the-rack" shell and attempting to make it fit what sounds like two different feet.  I reviewed their VFF Pro on this site.  The colors of the boot are better this year.
Edited by quant2325 - 4/8/10 at 4:51am
post #4 of 9
It sounds like you only bought the liners from them.  In that case if they couldn't fix the issues after the first week I would have asked for a refund or if they refused I would have called my credit card company.  I skied foam injected liners back in the late 90's and I can't imagine how one would be substantially looser than the others unless they screwed it up.

Have you tried contacting their corporate headquaters?
post #5 of 9
Thread Starter 
Quote:
Originally Posted by cstreu1026 View Post

It sounds like you only bought the liners from them. 

I skied foam injected liners back in the late 90's and I can't imagine how one would be substantially looser than the others unless they screwed it up.

Have you tried contacting their corporate headquaters?

Even though I already had custom insoles, I purchased the liners and new custom insoles, but not the shell.  They told me they would not guarantee the fit unless I also purchased the custom insoles..

I plan on contating their corporate headuarters in Park City soon.  
post #6 of 9
Lots of people like them - mine are great, but I have a Lange foot.  I have had no problems whatesoever getting good service for tweaks @ multiple locations (PC, DV, SV and Vail) and in fact, they replaced a shell for me to a smaller size at the end of this season. (i was a border-line on shell fit and went with a bigger shell) no questions asked and worked to grind and punch them to near perfect over the course of a weekend.  Also offered to re-foam me.

I am not a bootfitter, but sounds to me that your shell may be a bit too big to start or the wrong fit for your foot with and no amount of work is going to solve it.   Regardless, they do have a guarantee  - keep us updated.
Edited by givethepigeye - 4/19/10 at 3:08pm
post #7 of 9
I'm not a professional, but it seems to me that you had boots, then bought liners and insoles for boots that were too big.
Though the title of the thread may lead someone to think that you have Surefoot boots.

I have no dog in this fight because I have no opinion of surefoot and have never used their services, but their first mistake may have been when they offered a guarantee for a fit with foam liners in boots that are too big
post #8 of 9
 What was your shell fit in your original boots?  If it was way too roomy, there is nothing a custom liner could do about it...


P.S> I have no experience with Surefoot, so I can't comment on their service or product. 
post #9 of 9
I'll echo the recommendation to contact the corporate office. I had the soles planed on my not-Surefoot-purchased boots several years ago at their Aspen location and the workmanship failed within two seasons. I called the Steamboat store because that was where I would next be at a Surefoot location and was told their sole-planing process had improved but it was likely I would be charged to have this more expensive process done to my boots.

I sent a letter to the corporate office and the result was that a $75 check was waiting for me when I arrived at the Steamboat location (to cover the cost of me having rented boots on a vacation while mine had been unusable) and they reworked my boots with the newer process for no charge.

EC
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