I hit a nice rock patch at Snowbird and did a number on my edges with a few small base gouges. It was early in my trip so I wanted them repaired.
I searched the forum for reputable SLC shops and narrowed it down to a few. Early in the morning I went to one of the shops and spoke to one of the managers. The store looked excellent and the workshop area had all the newest machines and hand-tune setups. The manager looked at my skis and explained what they'd need, asked me what edge angles I was looking for, etc. I've been to a number of SLC shops that are insanely crowded where service is, shall we say, lacking. So I decided to give them my skis for the day.
When I came back that night to pick them up, the tech who worked on them brought them out to me and said, "You're Matt, right?" I said yes, and he replied, "OK, I stencilled your name on your skis." I was like, "Uhhhh.... OK?" Then he proceeded to explain the repairs he did and how he set the edges and all of that. Now, the skis looked fantastic... edges fully repaired and bases looking brand new.
So basically, given the excellent service I got I just thanked him, paid and walked out. (I should add that the skis performed flawlessly... it was a good tune.) But I was in semi-shock over him just taking it on his own to stencil my name on my skis. What if I wasn't Matt but just dropped the skis off for a friend? I was staying with some friends who are locals and asked them if theft was a big issue at the resorts... they said no. They were kind of shocked, as well. I'm not especially angry or anything... it became a running joke for the rest of the trip. "Oh, are these my skis? Lemme check. Yep!"
I'll keep the name of the shop out of it... but I thought some of you would appreciate the story and the picture.