The reality of "the system" has been disheartening. Low Morale among many instructors (high priority and low priority). A sense of every instructor for him/herself, very little teamwork. Hoarding of guest, i.e. Get back 6,7,8's in the same class so that you can maintain a high return rate.
Major problems in first year implementation:
Without knowledge of the upcoming changes many of the professionals did not signed out for many of their return students in the previous year (variety of reasons). Therefore have been penalized this year;
Private lesson instructors tend to have a higher "return" rate do to the nature of their business and a rollover policy. A good return rate for group lesson instructors is 30-45%, many private lessons instructors are above 60%, mainly because of how returns are counted. Therefore, very good group lesson instructors were down on priority for the early season. Those instructors worked in a very limited fashion.
Many trainers did not have the high persistancy because they were training instructors and could not or did not take returns.
These are bound to iron themselves out over time. And the system is not bad, it is just in need of revision. And Certification and experience must be factored into the "Priority" equation. What is the instructor's real incentive to take an exam? He/she can learn what they need on their own, or at 8:30am clinics.
And how good does an instructor really need to be to "convert" a 4 day lesson ticket into a return (i.e. to come back for day 2)?
Oh yeah, have 3 guests asking for an instructor. No other guests at that level, but the Supervisor takes it away from that instructor because he/she is not at the top of the priority list.
jon[ December 20, 2003, 09:42 PM: Message edited by: Jonathan ]