Originally Posted by toddrhey
So many shops are like this nowadays. "SERVICE" is becoming a thing of the past...
having a reasonably broad perspective on this, 'so many shops are like this nowadays' was applicable 30 - 40 years ago. "Service' during the late 60's and breakout yrs of the 70's was also a 'thing of the past'.
It's really the never-ending state of 'retail'.
If you get a proprietor or mgr at a small shop, good chance you'll get good service (but not necessarily good advise...) if you get someone at a shop with a good 'rep', then even though you don't ask a lot of pointed questions, you'll likely get good service.
Originally Posted by telerod15
What exactly is wrong with "Boot should be comfortable, Ok for toes to touch, will pack out." Sounds like a good, brief answer to the question.
You may wish to be educated by salespersons but not everybody does. A good salesman may give a customer such as this some respectful distance but knows when he is dealing with someone like you who wants to know how many fingers he can force into the back of your boot shells.
A good salesperson will try their best to 'judge' as much about the customer as they can, given the info offered. And if they don;t feel enough info is given, then pointed Questions should follow. Along with a proper measurement.
Given the price of equipment and expected reasonable longterm use, this is more than buying some 'sneaks'...
But there's always a difference in sales people; from those who do the best job they can becuase they have pride in their effort. Then there are those who find 'pay' (and retail pay usually sucks) and any other excuse to not ever do the job.
Comfort is a given, what constitutes 'comfort' is not so easy. Toes touching is not Newton's 4th law. And giving some parameters around which to make a reasonable decision always makes for return customers, and for shop owners that might sometimes outweigh the absolute of an immediate sale.
In deference to the 'Boot Guys' here on Epic - Many shops run by the 1st rule of Fitting:
"The boot in question is either wide, narrow, low or high volume, stiff or soft depending on what is in stock for the size you might need to put the customer into".
The thinning of the retail herd, in the past 2 decades has prolly been a good thing.
And being bamboozled by a 20 yr old nosepicker should be high on a customer's alert list. (having been a 20 yr old nosepicker myself...
and, of course, the crappage you won;t tolerate from a male customer will often be tolerated for hours, coming from a female shopper...
overcoming the 'kook' factor, as a good samaritan "bud-in-ski" is usually the most difficult part, especially if the nosepicker is worth anything.
Let the games begin, ensue...