They guy puts them on and asks just the right question - "What am I supposed to be feeling?" The sales guy mumbled something about the boots should be "comfortable" and not to worry if the toes are touching because "the liners will pack out," without explaining what that means or the consequence. I was going nuts at this point out of concern that this new skier would buy these boots with great expectation, take them out for a ride, find that they hurt like a bastard and lose interest. Fortunately, the customer, sensed, I suspect, the salesguy's disinterest or ineptness, and walked out.
When I was at a salvage store last month, a fellow was looking at a pair of left over ski boots from the last millenium. I could not resist getting involved. No salesperson or anyone with knowledge, so I explained to the fellow what to look for and had him do a shell fit. At three fingers, he understood they were not right for him and I had no guilt that the store lost the sale.
What would you have done in both situations?