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Purchasing liftickets from Liftopia? - Page 2

post #31 of 45
Quote:
Originally Posted by Salar Tavangar View Post
 

we wake up 5 in the morning to get ready and go there .we get there after 3 hours drive and we find out that there is no snow to ski. 

 

You want to check a ski area's snow report before you plan a ski trip anywhere. Lesson learned for next time.

 

http://www.mtbaldyskilifts.com/#!weather/csx1

post #32 of 45

seriously ? wow I am surprised how they are selling their tickets and how liftopia is keep advertising them . When I arrived there I told the ticket guy the story and he told me that " oh you guys are out of luck there is a storm suppose to hit us tomorrow so hopefully we can be ready to have skiers" I told him " did you just hear your self ? do you think I'm stupid  , are you telling this story to every single customer here because the way I see this mountain is bone dry and will be like this for a long time and even lets assume your made up story is true , do you think one storm can make this place ready for ski " anyway I did not expect him to tell me why they are closed but at least he could say please call our office if you have any complaint; why giving people bunch of lies ! . I live in Beverly Hills took me 2 hours and 1:45 minutes to come back . I was more than fair to Liftopia since my original demand was to only issue me a refund and apologize and fix it so no other customer get scamed but Im sure I wasnt the first person to let them know that and that is how they scam people . funnier thing is that they didn't give me a refund and they told me you can use this ticket next time. God knows when that would be .

post #33 of 45
Quote:
Originally Posted by Salar Tavangar View Post
crap snipped.

 

Nobody cares about your whining.  Take it somewhere else.

post #34 of 45
Quote:
Originally Posted by Salar Tavangar View Post
 

seriously ? wow I am surprised how they are selling their tickets and how liftopia is keep advertising them . When I arrived there I told the ticket guy the story and he told me that " oh you guys are out of luck there is a storm suppose to hit us tomorrow so hopefully we can be ready to have skiers" I told him " did you just hear your self ? do you think I'm stupid  , are you telling this story to every single customer here because the way I see this mountain is bone dry and will be like this for a long time and even lets assume your made up story is true , do you think one storm can make this place ready for ski " anyway I did not expect him to tell me why they are closed but at least he could say please call our office if you have any complaint; why giving people bunch of lies ! . I live in Beverly Hills took me 2 hours and 1:45 minutes to come back . I was more than fair to Liftopia since my original demand was to only issue me a refund and apologize and fix it so no other customer get scamed but Im sure I wasnt the first person to let them know that and that is how they scam people . funnier thing is that they didn't give me a refund and they told me you can use this ticket next time. God knows when that would be .


Seriously?  yes.


I made a new years resolution to not be mean to people, but I can't help but break it.

 

All your whines about how much trouble it is to get there means you should have done MORE homework to figure out if the thing was open before driving 2 hours to get there.  The more trouble it takes to do something, the more you should research it.

 

So the answer to the question "Do I think you're stupid" I kinda want to say yes.  

 

Like on amazon or ebay, some people put up a small item, with ridiculous prices  Like a book with a regular price of $10, but with a $400 price tag.  Why do people buy it?  I don't know, it's an open market.

 

I don't understand "scammed".  You paid for a ticket you got it.  You're supposed to know what your buying.   

 

This isn't even a review site, I don't know what it is you expected as a response, but ridicule should be in there especially when you come in with hate.  (Hate begets hate).  

Why don't you write your tripadvisor or yelp or google reviews posts instead.

 

 

I'll leave you with this thread, you're kinda lumped in together with him in my book except you didn't commit to being a full whiner.  

If what you wanted was a refund, you needed to go full d-bag like this guy and throw a real life tantrum, instead of meekly going home to write posts on the internet.


So if you're going to be a whiner, go full whiner, commit to it.  There's no point holding onto your shreds of dignity, a whiner is a whiner.  So you might as lose all your dignity and at least get your refund out of it.

 

http://www.epicski.com/t/131376/guy-freaks-out-at-bridger-bowl-because-he-doesnt-have-a-transceiver-to-ski-schlasmans-lift


Edited by raytseng - 1/26/15 at 4:22pm
post #35 of 45

congratulation you just made $10 coupon from Liftopia . I am just amazed how you are bathing in your stupidity. how low key can you be to compare my case with " Like on amazon or ebay, some people put up a small item, with ridiculous prices  Like a book with a regular price of $10, but with a $400 price tag.  Why do people buy it?  I don't know, it's an open market. "  this case is like you buy a hotel room from priceline and on the check in date they tell you sorry we do not have available room for that date. it clearly doesn't worth my time to point out how unsophisticated your thinking is . other commenter said it hasn't snowed there for 2 years so they are selling bad tickets . I had a NON Changeable ticket or better to say NOT even a legit ticket. so anyway I hope I could help some people get to know liftopia better and liftopia managers can fix their customer service issues , meanwhile you get your $10 dollar coupon go to mt Baldy and enjoy tubing on the rocks ;)

post #36 of 45
Quote:
Originally Posted by Salar Tavangar View Post
 

 I hope I could help some people get to know liftopia better and liftopia managers can fix their customer service issues

 

If this is what you want to do, you're not doing that right either.   This isn't Liftopia customer service support.   That's why i'm railing on you for being a whiner.  If you really want to achieve those goals you'd be doing something else other than debating with me.

post #37 of 45

In a way I can see Salar's position. If I were to reserve a hotel room on Priceline.com then arrive to discover that the hotel was closed for remodeling, I'd be pretty upset. However Salar, you're not going to find much sympathy on this forum of avid skiers who are suffering through the ski season that never was. Everyone's already ticked off and feeling ripped off by mother nature. Many of us paid for season passes for our entire families and are watching the season melt away, so when one more guy starts an account to say he's unhappy that he got ripped off, nobody is feeling compassionate. 

post #38 of 45
Did they refuse to let you use the lift? Then they owe you money. You didn't pay for snow, you paid for a lift ticket. They have no control over the weather. I'm sure they'd like to.
post #39 of 45

I understand your point, I am a business guy and I know they are trying to keep business and nothing wrong with that. I bought my ticket 4 days before the ticket date and every day  liftopia sent me message that get ready for your trip , polish your skiis and ... but that resort did not have any snow for much prior to when I bought the ticket and perhaps much longer . I like liftopia Idea and I think it is brilliant saving people money but when some issue comes up that there is no way that a customer can find out what to do they have to be on customer side because at the end of the day customers make them the business , mt baldy is only ruining their business. why does liftopia have to be on their side ?  I never complaint that much about driving there and seriously wasting more money on gas and time that I spent on that ticket originally. I am mad at the way they were dealing with me as a customer who trusted them to get a ticket. If a hotel has plans for renovation or all of a sudden can not offer services ; they let customer know , apologize and let them know to not come there because they wont get any room . when I called liftopia at 11 am the " manager on duty on liftopia " told me oh we just got notified and will send you an email . At 12 pm I received an email that resort is closed. anyway I just want people who deal with customers to know how their customer service work so ultimately it put pressure on them to fix their issues so next time me and you skiers would be treated fairly and can trust liftopia when we pay them money to save money ; not to pay them money and get screwed and not even get an apology. I never felt I got ripped off , even though the online price I paid was exactly what was advertised on the window  ; at the end of the day they advertised a price and I accepted to pay that so I have no complaint about that:  its my job to make sure I get the best price . On the other ; there is liftopia's job to make sure their skiers are going to a resort that has snow to ski and if not apologize to them and at least give their money back .

post #40 of 45

I picture Salar doing this at Mt. Baldy:

 

 

Har!!!

post #41 of 45

Hi all!

 

Thanks so much for all of your ongoing support of Liftopia - we are excited about the progress over the years and still have a long road ahead of us.

 

We are always doing our best to help our ski area partners offer price points that are valuable to consumers in a way that still helps them grow their business. We pride our selves on delivering value on both sides so that we can continue to help the industry reach more customers and get people skiing more frequently in a way that still makes business sense.  In the case of our standard tickets this means savings off of window rate (the farther in advance you buy the lower the price) in exchange for a non refundable commitment to a specific date.  We are very consistent with our policies so that our resort partners remain confident offering the value that we do to our customers.

 

In instances when resorts are not open at all we certainly work with our customers to get them a refund/exchange for a new day, we obviously can't hold it against you if the resort is not open :)  

 

This year is a tough snow year in the west for sure (we are in SF so are feeling it ourselves!) but if there is skiing/riding to be had, a day out there is fun regardless of the conditions being perfect.  In fact we are headed to Sierra at Tahoe with our team on Monday in case any of you want to keep an eye out for us!

 

Doing our snow dance and thanks again for your support!

 

Evan (Co-Founder Liftopia)

post #42 of 45
Quote:
Originally Posted by Salar Tavangar View Post
 

We have no logic what so ever. we are family of 4 , got a ticket on 1/19/2015 for 1/25/2015 at Mt baldy ,

Had to FIFY.  As others have said, there hasn't been snow at Baldy forever, so what were YOU thinking.

post #43 of 45
Quote:
Originally Posted by Evmo View Post

 

In instances when resorts are not open at all we certainly work with our customers to get them a refund/exchange for a new day, we obviously can't hold it against you if the resort is not open :)  

 

I respect Evan for coming on here to reply but I don’t hear any change to the policy in his reply.  I like the concept of Liftopia but stories like Salar's are making me increasingly unlikely to use them again.

 

Continuing to hold Solar's money after failing to deliver the agreed upon services is distasteful at best and criminal at worst.  Evan, can you refund Salar’s money and adjust your policy to address future situations?  I don’t think Liftopia deserves to be publicly shamed if they address these issues promptly. 

post #44 of 45

Before I ski at the place 45 minutes away, I'm checking conditions/trail reports a week out and looking at the upcoming weather. I don't understand some people. My thinking is this, if Baldy is closed and it's not looking like they're opening anytime soon, they should be reporting to Liftopia. It shouldn't be the other way around.

On the other hand, skiing ain't cheap. It should be approached as such by doing a little due diligence prior to purchasing a trip.

post #45 of 45

Liftopedia is a terrible company that is not accredited with the BBB and will NOT address your concerns made through the BBB.  The US dollar is much stronger anyway and you are better off just buying Canadian ski tickets once you are at the ski resort.  Also, they will NEVER give you a refund.  Just like hotels, it is better to buy direct from the hotel than from a discount site because places like Liftopedia and Expedia have NO CUSTOMER SERVICE or recovery whatsoever.  They just want your hard earned money and if anything goes wrong, they hire snarky people to answer the phone to basically tell you to eff off.  DO NOT BUY FROM LIFTOPEDIA!

In my case, I bought a child ticket that was FREE at the resort.  Should I have done due diligence.  Perhaps. Should I warn people to not use Liftopedia because they will not give you this information at face value and take your money for 10x the cost of a child ticket. Absolutely.  Only use Liftopedia...AT YOUR OWN RISK.  Terrible company.  Moms and Dads everywhere, beware! Most children 6 and younger are free at most ski resorts and season passes are like $15 for children...not the $99 that Liftopedia is charging.  They even ask for your childs birthday and instead of telling you that children are free, they let you purchase tickets anyway.

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