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What do I do? Bootfitter put hole in boot shell.

post #1 of 9
Thread Starter 

Hey all,

I bought a new pair of Salomon Falcon Guns (last seasons or 2 seasons ago model) and I have a wider foot, not WIDE, but somewhat wider than average.  The bootfitter at my local shop suggested that I would enjoy those boots more than the dalbello surge boots that I was also interested in.  The falcons were tight and I told him that, but he told me that they do work on any boot that a customer buys from them free of charge, and would adjust it if you ski and find they dont fit right.  They claim boot fit "guarantee."

So I went out for the first time on the new boots 4 days ago and they fit alright, but still had a decent amount of a pressure point in the 6th toe area.  I took them back in yesterday to have them adjusted a bit more (by this time I know that theres not much left to work with.  He drilled it out and it felt much better than previously.

Tonight I was putting my boots back in the basement and when I looked at the side of the boot to see if there was any room left for adjustment, I noticed a hole!  This is a big problem to me because I dont want moisture issues, and I dont want to have structural issues with the boot.  I'm kinda p***ed , too because I felt like he knew what he was doing, and that he recommended that I buy the boot knowing that he could make it so my foot fit into it.  Now I have a hole.  Another thing that irritates me is that I dont want some crap slop job of some super glue or some makeshift crap to make my boot "ok."

What can I do about this?  Can I fix the boot?  Is the boot crap?  Will the boot ever fit me if its still kinda tight and theres no more room for play with the shell (Sally guns are narrower boots)?  Do you think I should try to see what their boot fit guarantee entails?  Do you think I could get them to replace it?  Do you think I could get them to replace it if I were to upgrade to a higher priced boot?  Idk... This is just bullcrap to me because I was excited to buy boots, and now I'm starting to think that they sold me the completely wrong pair.  To me, a boot with a hole is worthless.

And i'm sitting in them now and there are still pressure points in the 6th toe area................ GRRRR




post #2 of 9
Thread Starter 
The worst part is that the bootfitter never said anything about it... 
post #3 of 9
 Since the boot is still tight on the 5th met and needs to be widened further that is a problem. It will be impossible to heat and stretch without further damaging the boot. Since the shop guarantees the fit take them back and see what their solution is. They should at least credit you the cost of the boot towards a different pair.  If the same shop had put extra holes in your new skis they would more then likely give you a new pair. They messed up , give them a chance to make it right.
post #4 of 9
Thread Starter 
I called and they said bring it in, but they might look at epoxy solutions, but that does not fix the fact that it still isnt wide enough.  Then he also said they might heat the boot, too.  If they do epoxy, they cant further stretch the boot, correct?
post #5 of 9
totally depends on the magic of the shop and the bootfitter. plenty of reasons to be pissed, however give the shop the chance to rectify the problem.

with good skills, you can backfill a hole, give it a heat stretch and do it in a reasonable final finished appearance. although easier on solid opaque shells than clear shells.

with poor skills you can ruin the damn thing!!!

good luck !!!

post #6 of 9
and another thing.... the location of the hole looks suspect to me, as far as where the head of your fifth metatarsal should be located. if he hit the sweet spot, that hole would be down about 1 cm.

did the fitter use an x-ray hammer? or did he actually get a transfer inside the shell with your footbed and a liner bottom spacer?

i smell more trouble.

post #7 of 9
Thread Starter 
Thanks Jim!

I do have a foodbed in my boot, but I can't remember if it was meant to raise or to lower the heel.  Either way, the footbed helped with the initial fitting problem, but not this problem. He did use a hammer to locate all of the pressure points.. but basically there was pressure on the whole outside part of each foot from the arch area to the pinky toe (really technical terms here, i know) :).  He basically carved out a large chunk of the boot on each side and then had to make additional spot adjustments for bones in the foot. I think the boot was just too narrow for me to begin with and thats why there is this problem now.  I doubt this shop is skilled enough for backfilling a hole and then heat stretching it unfortunately, and I really dont want to look like I'm skiing on 10 year old boots when I just bought them 3 weeks ago for $400...

In addition to that, my big toe is still cramped in front and after the first day skiing I had blood blisters under the toenails of each of the big toes on each foot.  Very uncomfortable.  More grinding?
post #8 of 9
it has been said before, but get back to the store, personally if they have managed to do this they proably as you say won't be able to repair it well..... my guess is that they used a set of conformable shell spreader bars to open the boot... the kind that sit against the shellwith a cahin below the boot to hold them together.... i think this becasue whe you put a hard surface against the outside of the shell is it impossible to feel the thickness of the pastic as you grind..... either that or they are not using a big radius grind head

good luck, let us know the outcome
post #9 of 9
Thread Starter 
I went back to the store this evening, showed them the boot.  First thing they said was that it was probably not wide enough to begin with.  They took the boot back and started working to fit me for another boot.  I ended up spending a few bucks more and picked up a pair of the Falcon CS Pro's.  We heat molded the shell and liners, swapped out the other custom footbed for a new footbed and it seems that things fit much better now.  I plan to get out and do some skiing again hopefully this weekend.. That will be the true test.  Thanks again for the advice!
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EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Ask the Boot Guys › What do I do? Bootfitter put hole in boot shell.