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When do you complain

post #1 of 11
Thread Starter 
I would appreciate others opinions. I booked a preseason training trip for myself and my daughter. I can appreciate the conditions have been a little challenging this year in the east but the resort only has about 25% of it's available runs open and I maybe wrong but there focus maybe on getting ready for the X-Mas rush,rather then the people currently at the resort. I also feel like a pre season tune up for the accommodations as I get to point out a few deficits that need repair. I think in my mind this would all be fine if was being given a rate that reflected the above problems. Maybe I am being overly critical, but I work hard for my money and wondering if time to speak up. I appreciate your thoughts and suggestions on how to approach the resort.
Cheers
post #2 of 11
Quote:
Originally Posted by paulonlineca View Post

I would appreciate others opinions. I booked a preseason training trip for myself and my daughter. I can appreciate the conditions have been a little challenging this year in the east but the resort only has about 25% of it's available runs open and I maybe wrong but there focus maybe on getting ready for the X-Mas rush,rather then the people currently at the resort. I also feel like a pre season tune up for the accommodations as I get to point out a few deficits that need repair. I think in my mind this would all be fine if was being given a rate that reflected the above problems. Maybe I am being overly critical, but I work hard for my money and wondering if time to speak up. I appreciate your thoughts and suggestions on how to approach the resort.
Cheers
 

never.....its skiing, conditons are highly weather dependent and is at no fault of any resort. 

Also booking ski trips ahead of time is pretty dumb especaily in December when there isnt already snow on the ground. The end of march is much more consistent than this time of year I highly suggest if you MUST book trips early that you only do it for late season. 

so again never does anyone get to complain about ski conditions.
post #3 of 11
Thread Starter 
Perhaps I wasn't as clear as I hope. We are skiing by lifts that go to same point but the resort is filtering all the skiers to to a limited number of lifts, I think it keeps their cost down. One day the run open the next its closed and its -17 c, yes natural snow is lacking but they have been pumping out man made for two weeks. The conditions on the hill is the first part of my post what are your thoughts on the second part the accommodations.
Cheers
post #4 of 11
When there is limited terrain open, resorts have to manage their lifts to actually limit the amount of skiers on the hill.  IOW, often in the early season, the available lift capacity is far in excess of the volume the slopes can safely handle.  Certainly, the resorts will save money by not running chairs, but it can also be in your interest as well.  As long as the resort is being honest in reporting what lifts are running and what terrain is open, you really have no cause for complaint.

As far as runs being opened and closed, resorts will often do this to "farm" snow.  By closing down runs that otherwise have good coverage, they save them so they can make them available on higher volume days and/or they can use them in a rotation to keep conditions reasonable on a daily basis.  Snow making not only costs money, but it uses water and typically resorts are limited in how much snow they can make.  Until they get sufficient natural snow, resorts are have to be careful not to open more terrain than they can reasonably keep covered.

You may well be right that the resort is focusing on getting ready for the Christmas rush.  Christmas represents a serious chunk of overall revenue and resorts will do whatever they need to to make sure guests have the best experience possible during that time.  This includes farming snow, holding back on snow making, etc. in the days before Christmas week.  But again, unless they are representing more of the mountain being open than actually is, you have no cause for complaint. 

Early season skiing is always sketchy.  Booking before Christmas is a crap shoot and even during Christmas most resorts won't have 100% of their terrain open on an average year.  You just have to take what you get and be happy that you are even able to ski.

As far as accomodations go, if they didn't deliver on what you were promised, you should complain.  There is really no excuse for that. 
post #5 of 11
Quote:
Originally Posted by paulonlineca View Post

I would appreciate others opinions. I booked a preseason training trip for myself and my daughter. I can appreciate the conditions have been a little challenging this year in the east but the resort only has about 25% of it's available runs open and I maybe wrong but there focus maybe on getting ready for the X-Mas rush,rather then the people currently at the resort. I also feel like a pre season tune up for the accommodations as I get to point out a few deficits that need repair. I think in my mind this would all be fine if was being given a rate that reflected the above problems. Maybe I am being overly critical, but I work hard for my money and wondering if time to speak up. I appreciate your thoughts and suggestions on how to approach the resort.
Cheers

 

Early season is a crap shoot. Agree. Don't book early season vacations in advance.  Wait for enough time to tell something about conditions and if they aren't good, ask for discounts.   If you don't ask you won't usually get them.

By all means complain if you think you have been wronged.  Make sure you complain to the right person not just "someone who works there".  Go to the Admin offices and complain to someone who has the authority to grant you compensation, otherwise you might as well be shovelling sand. Good luck
post #6 of 11
WHERE is this?  It's a little hard to judge how reasonable your expectations were without knowing that.
post #7 of 11
Thread Starter 
I think you make several good points. In the end its a business and it has to make money to stay open. The limited ski area has been offset by the great people in the village. I appreciate the opinions expressed and I am going to follow with a more complete post when get back home to Ontario. As far as IDing  the resort I'll do that in the next post. Now back to the slopes....
Cheers
post #8 of 11
I wasn't trying to determine the resort, more like the region.  For instance, are you in PA, where my response would be "what do you expect for this time of year?" or ....  somewhere, trying to think of where...  that normally is 60% open by now, but for some reason is WAY behind where would be considered normal....  

Quote:
Originally Posted by paulonlineca View Post

I think you make several good points. In the end its a business and it has to make money to stay open. The limited ski area has been offset by the great people in the village. I appreciate the opinions expressed and I am going to follow with a more complete post when get back home to Ontario. As far as IDing  the resort I'll do that in the next post. Now back to the slopes....
Cheers
post #9 of 11
if you have issues with accomodations, by all means make them known.

as far as skiing conditions and whats is or isn;t open, well, it is the east......
post #10 of 11

To me, the problem is not the mountain. Being early season is always a gamble. Most of us make sure we get a bargain booking that time of year. But there's no mandate the mountain should automatically offer a reduced rate when the mountain if less than 100% open. (maybe they should in theory but the pratice is not)

So it's up to the customer to negociate the best price, which is usually at a deep discount. Given vacancy is usually aplenty, if one mountain doesn't offer it, just go somewhere else. Only those who insist on a particular mountain and lodging gets stiffed.

I usually don't ski before X'mas. But the few times I did, I make sure I got disounts at the tune of 50%! At that rate, I have low expectation. So rarely disappointed enough to complain. ;-)

post #11 of 11

agreed with above, it's really gambling with bet hedging.  if your looking to get early runs in to hone up and know the resort, what's typical for snow, what's reasonable for price ... then your ahead.  If you're picking a mountain at random, have little knowledge of whats traditional and not knowing what a near term prediction for weather is .... it's quite risky and personally i feel one takes it onto themselves not to complain, but if you have a sympathetic ear willing to refund you money, all to ya.

i just finished a early gamble and it paid off from my perspective, but considered too is what my expectations were.  I ski primarily groomers and wanted to simply get out early with hopes of moving up the practice time prior to better resort conditions.   Got a great price, no crowds and decent snow the 2nd and 3rd days out, the first day while a bit more 'midwest' was still good for a first day out.  I had a good feel for what the resort had open historically as well as nearer term weather predictions.  Also had a back up plan and overall, if it didn't pan out for decent skiing, planned a simple vacation to explore the town, hang with friends and just have fun. 

so, from your posts, an area would aid in a guess and as far as accommodations, mine being very front of season ran downwards of 30 to 50% of the typical for that time frame for book pricing with no reductions in service.  Lifts were discounted and while i likely could of found even better pricing or packages, went with an agency that if things turned south, likely would of offered me an option to shift dates at no or little cost.  But everything varies significantly on where you may wish to go, it depends on the economics of the resort and their current fill rates, etc. 

Overall, if they value your business and you really feel you were shortchanged, simply tell em.  Resorts value ones business as do agencies, as long as they feel your not simply trying to weasel money with no valid reason, they'll likely be accommodating.

wish ya luck and a great time!
 

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