Just heard that we at the ski school will be refered to as instructors again rather than Ski Pros. Personally, I am all in favor of this. It is a much more accurate discription of what I do and get paid for. Any comments or opinions on this.
|Originally posted by nolo:
As I have said before, spend every cent of the marketing budget on training all ski area employees so that customers never have to receive an "I don't know," "I can't help you," or "They don't tell us anything around here; they make it hard for me to do a good job; etc." Build the whole resort TEAM into a well-oiled service delivery system.
That will increase sales.
|Originally posted by milesb:
I may be wrong, but aren't terrain, snow, price, and accesibility the most important factors in people determining where they want to ski?
Sure, customer service is great, but with many ski resorts it's like a 300 lb. woman spending time and $$ buying fancy shoes. Nothing wrong with it (if it makes her feel good), but it isn't going to do much to attract men.