I found that awhile ago and it is interesting. I originally skimmed the graphic and moved on as these kind of theoretical extrapolations often prove boring for me.
At your behest I looked again to see what my impression is.
Immediately I was struck at the unifying nature of it. The graphic illustrates the importance of realizing a single organization is not alone in the responsibility for improving guest experiences/service in the snowsports industry today. Curiously, I am thrilled about it. My thrill will surely be dampened as many of these important and influential industry members continue to miss the point, to blame and point fingers in all directions save their own, failing to step up and take the only responsibility they really can: to change the effectiveness of their own guest relationships/service.
The graphic may not be fantastic by any standards, but it does stand to broaden the industry view of PSIA members. In this manner it could possibly prove PSIA's relevance in the industry and prove PSIA to be a leader in the movement toward developing effective service for all our(the industry's) guests. Of course, all of this depends on the presentation and handling the concept receives as it gets out. It could go the path of Centerline and get buried for a decade.
Moreover, the graphic illustrates the interchange of services between industry members. This further puts forth the idea that we are all allies rather than enemies in seeking to keep our industry alive and growing.
Personally, I think we should all relax and quit trying to push the sport into growing so quickly. The buzz demonstrates humanity's impatience, greed and propensity to hamstring itself by blaming instead of taking responsibility. The snowsports industry has already proved its staying power, malleability and dynamic nature. Growth, life itself will always exist as a sine wave sorts. Not many things grow in continually accelerating paths. Those that do are short-lived.
Thanks for asking the question. <FONT <FONT size="1">
[This message has been edited by Roto (edited July 25, 2001).]</FONT>