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Lange Comp Pro 2009 120 Shell Crack

post #1 of 15
Thread Starter 

My wife and I were visiting our friends at Lake Tahoe and skiing different mountains there for few weeks last winter - we had such a great time! They are all working as instructors, examiners and such and all commented on my old boots (7 years old). Since I was thinking about purchasing new boots anyway for quite some time I decided to finally do it. I purchased Lange Comp Pro 120 from a local ski shop there from a boot fitter. He did a really good job fitting the boots for me and my wife and we bought two pairs of new boots. After skiing Lake Tahoe in new boots for a week than coming home to NY skiing Hunter, Lake Placid, Vermont for another month or so I noticed there is small crack on the instep between buckles which I can swear was not there before. So, I contacted boot fitter I bought them from, send him pictures of the crack, he verified with Lange and confirmed that they will exchange them for a new pair NP. Since I did not want to loose any ski days we agreed that I would monitor the crack and if comfortable finish the season than send him the boots after it is over. The cracks did grow but I was able to finish skiing this season. Now, I've sent the boots to be replaced and got a call from the boot fitter that this is not a crack but a part of the mold and it is not a defect and he does not want to replace the boots. He said he does not fill the crack, took out buckles and confirmed some how this is part of the mold and is not a deffect. If this is the part of the mold than it should be there from the first day and it should not be growing, right? I can swear the crack got bigger and was not there when I bought this boots. Apologies for such a long post. Please take a look at the pictures. Is this normal? Any opinions, advices? What would you do?

post #2 of 15
Is that between the first and second buckles?

Why would the mold deliberately introduce/create a crack in to the shell? You wouldn't have bought a boot with a visible crack in it, I presume, ergo, the crack developed after the boot was purchased. If it was originally in the boot, from the mold, but has grown, then it is a defect. If the crack is a 'feature' of the mold, then it shouldn't be contributing to the deterioration of the shell. I think someone is fibbing and it isn't you. Have them show you other pairs of boots with the same crack. If its in the mold they will all have the same 'feature'.

Is the damage where the boot fitter heated and/or stretched the boot? Perhaps the fitter is having problems with the replacement because the damage was done during fitting.

Do you have two sets of pictures? One where you identified the problem and was told the boot would be replaced, and a set of how they are now? If so do they show growth of the crack?

Get the boots back and take them to a Lange dealer you trust. You should be able to get a one season old pair of boots replaced, especially since the location of the crack isn't one of the typical stress locations where boots crack; around the ankle on either the lower or the upper.

MR
post #3 of 15

if the boot breaks then replace it,  you have photos now of the "crack" and see if it gets worse later.   If you had much work done to the shells do you really want to have to get that re-done?

 

If it does break, replace, if it stays as is, great.

post #4 of 15
Thread Starter 
Quote:
Originally Posted by MastersRacer View Post

Is that between the first and second buckles? - yes, it is

Why would the mold deliberately introduce/create a crack in to the shell? You wouldn't have bought a boot with a visible crack in it, I presume, ergo, the crack developed after the boot was purchased. If it was originally in the boot, from the mold, but has grown, then it is a defect. If the crack is a 'feature' of the mold, then it shouldn't be contributing to the deterioration of the shell. I think someone is fibbing and it isn't you. Have them show you other pairs of boots with the same crack. If its in the mold they will all have the same 'feature'. -- good point, I am sure they won't be able to find this "future" in another pair to show.

Is the damage where the boot fitter heated and/or stretched the boot? Perhaps the fitter is having problems with the replacement because the damage was done during fitting. -- another good point that I didn't think about before you said it. It is in the area were they were adjusted.

Do you have two sets of pictures? One where you identified the problem and was told the boot would be replaced, and a set of how they are now? If so do they show growth of the crack? -- unfortunetlely I did not take any pictures before shipping them. Who thought they are going to turn around from "we are all about customer satisfaction, no worries we've verified with Lange and will replace them anytime and will repeat same adjustments so the new boot will be exact replica of the original" to "this is not a defect and there is nothing we can do"

Get the boots back and take them to a Lange dealer you trust. You should be able to get a one season old pair of boots replaced, especially since the location of the crack isn't one of the typical stress locations where boots crack; around the ankle on either the lower or the upper.

MR
Appreciate your advice and help. Please see my answers in-line above. I've requested to speak with the owner of the shop and waiting for the call back. I'll let everybody know how it goes.
post #5 of 15
Quote:
Originally Posted by mntlion View Post

if the boot breaks then replace it,  you have photos now of the "crack" and see if it gets worse later.   If you had much work done to the shells do you really want to have to get that re-done?

 

If it does break, replace, if it stays as is, great.


This is good advice with the exception that if it breaks during the winter, you'll be out of your own boots until they are replaced and fitted to you.

MR
post #6 of 15
Thread Starter 
Quote:
Originally Posted by MastersRacer View Post




This is good advice with the exception that if it breaks during the winter, you'll be out of your own boots until they are replaced and fitted to you.

MR
 

That is exactly right plus keep in mind I am in NY and shop is in CA, shipping alone takes a week or more one way and if they break season after than I am totally out of luck/warranty and will have to buy new boots. I need to know if this is a defect or not. And if it is get it fixed before next ski season. My friend at Lake Tahoe is an Atomic rep and another one I think is Lange but I am not sure and will have to check ... I really would not want to bother them but I might have to. 
post #7 of 15
difficult to tell fully from the picture, but sometimes you get a colour line like that on a boot mould when the plastic which is injected from each end meets cool in the middle, it tends to show on pearlesent shells rather than solid colours though.... now that i have looked at 4 different lange models on my shelf they all have some amount of crazing in the mid foot region, none of them have any crack there is no depth at all just a colour change

if you can put a finger nail into it then it is a crack if it has no depth to it chances are it is this point where the plastic meets in the mould
post #8 of 15
Thread Starter 
CEM Thank you for the info. What you are saying is very interesting. I have a couple of ski shops close by and will go and check to see what you've described. If that was the case than I would expect to see may be one line, not a spider web and  more gradual/not as sharp colour change and this would not just appear after skiing but would be there from day one, would not you agree? Also, I just got a reply from my friend at Lake Tahoe who is Atomic rep and he is also saying it is not normal.
I've got a VM today from the ski shop at Tahoe that they are sending my boots to Lange for analysis. Will Lange send a written response/proof when such an analysis are done? How can I check/refer if need be at a later date to this analysis?
post #9 of 15
strange that it has appeared , that is the one thing that makes it a bit suspect... normally the stuff like this i see is on the boot from new......the krazing is random and is not in a straight line, it is due to the way the pastic is injected and can be caused by cold spots in the mould, imperfections and how the plastic meets, the plastics AFAIK are injected slightly differently by atomic so it would not happen on their boots, i have seen this on lange, some older salomon, nordica, tecnica, it very much depends on the plastic and the injection methods it used to be particularily prevelent on metallic looking silvers/greys and pearlesent colours 

as for the report from lange, i would keep a copy of anything sent so if anything does happen in the future you have something to come back with
post #10 of 15
Thread Starter 
Quote:
Originally Posted by CEM View Post

as for the report from lange, i would keep a copy of anything sent so if anything does happen in the future you have something to come back with

This is a very wise advice -- Thank you. I'll be sure to request a copy for my records.
post #11 of 15
Thread Starter 
Status update: Lange replaced both shells for a new ones. Boot fitter replicated the adjustments like on the old shells and they seem to fit just fine. Of course there is no snow here yet so I can't really test the fitting.  
post #12 of 15
 Well i bought those boots with similar cracks, the ski shop guy said it's nothing, altough i can clearly put my nail in the cracks.
I emailed Dynastar/Lange and explained my problem, no answer. I explained i'm under the warranty and all..still no answer.
post #13 of 15
Quote:
Originally Posted by kahzzz View Post

 Well i bought those boots with similar cracks, the ski shop guy said it's nothing, altough i can clearly put my nail in the cracks.
I emailed Dynastar/Lange and explained my problem, no answer. I explained i'm under the warranty and all..still no answer.


 

Ski shops don't make warranty decisions, that is the responsibility of the manufacturer. A manufacturer won't make a warranty decision via e-mail or phone call. They will need to visually inspect the item. Have the shop send the shells to D/L to the attention of the warranty dept and they will make a decision for you. They don't even need to call for an RA.....just send them with a note and put a piece of tape or something with an arrow pointing to the area of concern. You will get a decision pretty quickly.

Don't waste time on the internet. No one on the internet is going to be able to resolve the question for you. The sooner you send 'em, the sooner you'll have them back.

SJ
post #14 of 15
 Tnx man :)
The shop is closed 4 ever now. I will try to send the boots to the manufacturer if they can pick up the darn phone.
post #15 of 15
Well even though they're the best boots i tried, those are the last Lange i will ever buy.
The Lange/Dynastar manufacturer taking charge of eastern canada won't honor the warranty.
They just don't give a crap about "superficial cracks" (that are growing), and shipping my boots to them
will not work. "Oh this is only a molding injection error" ( meh...no, it grows )
They had a lot of problems with the Lange Comp Pro. Dang..expensive boots, 0 support..
Luckily, we have the "office of consumer's protection". 


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