Lostboy, as an aside: In a previous ski school (and in many others I know of) we had a pre-season "empathy immersion" session, where most line employees role-played the resort "discovery" phase of their guests. We followed the signage, looked for the ticket office, stood in line (repeat often) etc. The whole ski school set out on rental gear. What Bob said! Wearing someone else's moccasins sometimes discounts all the "feel this" "tip that" "flex this way" "steer that way" nuances that we talk incessantly about. Those people are screwed from the get go! It is also unrealistic to suggest that "allignment and fitting" be implemented when you are a year away from depreciating your fleet of over the ankle bowling shoes, and there are 10 bus loads at the door!
post #61 of 71
7/23/01 at 9:41pm