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Ordering skis over the internet...Helm Sports of Sun Valley

post #1 of 6
Thread Starter 

I am looking for a new set of skis and have found the ones I want online at Helm Sports in Sun Valley.  Has anyone ordered from them? I have searched previous forums and have not found any comments on this ski shop.  I have never ordered skis online and would like some feedback before I do.  Thank you.

post #2 of 6

I know the owner, he's a good man.

 

SJ

post #3 of 6

Ordered skis and bindings from Helm last year-first rate service and shipping.

post #4 of 6

Well, I have not had the same experience.  I ordered online on March 5 and after days had heard nothing other than the auto-confirm.  I contacted them on 3/7.  Nothing.  Again on 3/10.  I then called them on the phone.  Got someone who said they were out of stock, but had special ordered them for me.  Then got a notice that they were out of stock and the order was canceled.  I responded to that notice that I'd been told on the phone to expect them.  They replied they had just talked to someone else and that they WERE on order but they no longer had my mailing address.  I spite of the fact that I could log on and see my order, I re-sent my mailing address.  They wanted my CC info which they had lost as well.  I asked for a phone number to call with the CC info as I wanted someone who knew what was going on.  They also told me they'd call me the next day with more information.  They never did.   On March 27, after more emails asking who I should call with the CC info, I asked them to call me and gave them the phone number.  The next day, not having heard from them, I canceled my order.

 

Easily my WORST internet shopping experience.

post #5 of 6
I've visited their store and thought it was a sh*tty operation...
High prices and not very knowledgeable...been in business a long time..YMMV however
post #6 of 6

hate to dig up i dinosaur but i had to say something.

 

 

 

i am an employee at helm and i know that we advertise that we will beat anyones price. and we mean that, i have seen my manager and the owner lower the price of an item the minute they are shown proof of the lower price on several occasions. even if the other price was a closeout price.

 

we have also been rated as one of the best boot fitters in the bay area, and we guarantee our boot fits. i had my boots fitted by Jerry (manager) and he was expert in his execution.

 

and i can personally vouch for the quality of the tunes we do as a i complete quite a few of them.

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