I will leave specifics (shop name, ski brand, etc) out of this narrative until the shop has another chance to make this right, but here's the general story.
I ordered some skis in mid January, intending to take them on a trip out west. Got them from a reputable shop in Vermont that I have ordered from before.
Upon receiving the skis, I noticed that the topsheet was delaminating near the tip of one ski:
So, I emailed the shop, and they asked me to send the skis back while they tried to locate another pair (they were out of stock in the size). I didn't hear anything after a week, so I sent them an e-mail. Another week went by, and they replied to me that they repaired the skis and were sending them back to me.
Now, I wasn't thrilled about the idea of having a delam repair done to brand new skis (never touched snow, still had the stickers on them), but decided to give it a chance. Well, I got the skis back today, and the same exact problem exists. Either they totally misunderstood and did not see the problem, or they repaired the delam and the repair failed before the skis made it here. That picture above is actually from tonight, on the "repaired" ski.
The delam is about 20-30mm wide, and 7-10mm deep:
Now the really odd part is that the binding screw holes have some sort of white grease smeared around them, on all eight mounting holes on each ski. I have *no* idea what is up with that. Anybody know why that would be the case? Is it an indication of something I am not understanding? When I sent the skis back minus bindings, the holes were clean with just a hint of dried glue residue left over from the original mounting.
Anyway, long story short, I am shipping these back and asking for a refund. I just don't understand what they are thinking.
Edited by skier219 - Wed, 04 Feb 09 23:54:09 GMT