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ski shop incompetance or what?

post #1 of 15
Thread Starter 

 I will leave specifics (shop name, ski brand, etc) out of this narrative until the shop has another chance to make this right, but here's the general story.

 

I ordered some skis in mid January, intending to take them on a trip out west.  Got them from a reputable shop in Vermont that I have ordered from before.

 

Upon receiving the skis, I noticed that the topsheet was delaminating near the tip of one ski:

 

 

So, I emailed the shop, and they asked me to send the skis back while they tried to locate another pair (they were out of stock in the size).  I didn't hear anything after a week, so I sent them an e-mail.  Another week went by, and they replied to me that they repaired the skis and were sending them back to me.

 

Now, I wasn't thrilled about the idea of having a delam repair done to brand new skis (never touched snow, still had the stickers on them), but decided to give it a chance.  Well, I got the skis back today, and the same exact problem exists.  Either they totally misunderstood and did not see the problem, or they repaired the delam and the repair failed before the skis made it here.  That picture above is actually from tonight, on the "repaired" ski.

 

The delam is about 20-30mm wide, and 7-10mm deep:

 

 

Now the really odd part is that the binding screw holes have some sort of white grease smeared around them, on all eight mounting holes on each ski.  I have *no* idea what is up with that.  Anybody know why that would be the case?  Is it an indication of something I am not understanding?  When I sent the skis back minus bindings, the holes were clean with just a hint of dried glue residue left over from the original mounting.

 

Anyway, long story short, I am shipping these back and asking for a refund.  I just don't understand what they are thinking.


Edited by skier219 - Wed, 04 Feb 09 23:54:09 GMT
post #2 of 15

Demand a refund and let the owner know the story.  Deal with another shop.  That's pretty bad.  Good luck.  I have some 09  Watea 101s in plastic I'll sell to you for $400.00 plus shipping

post #3 of 15

Was the box it shipped in damaged? 

post #4 of 15

btw - I've been skiing all season on a pair of a skis that were returned and refunded with similar damage. I bought them very cheap from the shop after they had sent out a new pair to the original owner. It hasn't grown at all and I never notice it.

post #5 of 15
Quote:
Originally Posted by epic View Post

Was the box it shipped in damaged? 


 

that tip sustained a lot of force in a specific spot. I'm going with the idea that the tip was cushed, torqued in shipping.

 

but, know what, that is not your problem. send them back.no repair will ever be bomber. and if you want to keep the skis more than a season or two, you will have problems down the road.

 

also, there are many shops that would not even waste one minute of your time talking about dicking around with the destroyed ski. they would just put a new pair (or equivalent if not available) in the mail ASAP.

post #6 of 15
Thread Starter 

The box they sent it in the first time was a major piece of crap -- looked like it went through a meat grinder.  But most of the wear was under tape, suggesting it was just an old box.  I have no way to tell if the tip delam was caused by shipping damage (though that was the shop's initial conclusion).  It was not obvious -- you had to look closely at the skis to notice it.

 

The guys seemed responsive at first, and were talking like they would make it right ASAP, but that quickly went out the door.  I agree, it's ridiculous they are dicking around like this.  It pisses me off that I gave them several weeks to work this out, at my expense, and they totally eff'd it up.  I still am clueless about the grease around the binding screw holes.

post #7 of 15
Quote:
Originally Posted by skier219 View Post

The box they sent it in the first time was a major piece of crap -- looked like it went through a meat grinder.  But most of the wear was under tape, suggesting it was just an old box.  I have no way to tell if the tip delam was caused by shipping damage (though that was the shop's initial conclusion).  It was not obvious -- you had to look closely at the skis to notice it.

 

The guys seemed responsive at first, and were talking like they would make it right ASAP, but that quickly went out the door.  I agree, it's ridiculous they are dicking around like this.  It pisses me off that I gave them several weeks to work this out, at my expense, and they totally eff'd it up.  I still am clueless about the grease around the binding screw holes.

about the grease, the only thing I can speculate (I make furniture so install a lot of screws in different applications) is that it is a second barrier against water making it into the core via the screw holes. as I understand, the screw is usually sealed with a type of adhesive and that is that. Otherwise, screws put into wood are sometimes waxed. screws put into metal are sometimes greased. metal sandwich construction? even so, not the method I usually hear of. good luck, and f them for being petty. the internet seller is only viable with a total guarantee of satisfaction, elsewise, who would take the risk?
 

post #8 of 15
Thread Starter 

What bugs me about the grease is that, if I were going to remount bindings on the skis with the usual drop of glue in each hole, I have no idea how the grease would affect the glue.

 

I heard back from someone at the shop who apologized for the whole mess.  Apparently he had arranged for a new replacement pair with his regional rep, but that fell through the cracks at the shop and this got handled as a repair somehow.  So they were on track to do the right thing, but dropped the ball.  I've had good luck with these guys before, but this won't encourage future business!

post #9 of 15
Quote:
Originally Posted by vaportrail View Post

Demand a refund and let the owner know the story.  Deal with another shop.  That's pretty bad.  Good luck.  I have some 09  Watea 101s in plastic I'll sell to you for $400.00 plus shipping

 

Nice SPAM!! 

post #10 of 15

Head mojo 94? pm me answer if you want. Really want to know.

post #11 of 15

When we have issues with a ski that may be warranty we are asked to take pictures and send them to the warranty person at Head Canada.  In your case the shop would have done this via their rep and whoever.

 

I had a pair of skis where the base had lifted at the tail in a very small section that was easily repaired.  I took pictures and then fixed it.  the skis were very nearly one year old.  I was sent a new pair.

 

I am wondering if the shop tried this route and had the warranty claim rejected due to impact.  You should ask.  You still have the pictures and they can still be submitted even though the ski has been repaired.

 

Mike

post #12 of 15
Quote:
Originally Posted by mikehoyt View Post
You still have the pictures and they can still be submitted even though the ski has been repaired.

 

 

Doesn't look like they have fixed/replaced it yet!


 

post #13 of 15

Its possible that what appears to be grease is actually improperly mixed epoxy

post #14 of 15
Thread Starter 

It was definitely grease, very strange. 

post #15 of 15

Maybe they just wanted to protect the metal in the screw holes from corrosion with a covering of grease, not knowing how long they were going to sit exposed to the air like that.

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