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Ski Boot Disaster at Whistler

post #1 of 77
Thread Starter 
Hi everyone!

Quick background. I have skied since I was 13 (14 years), but only skied once or twice a season and rental boots and skis had always sufficed. I decided to stop wasting money and purchase ski equipment. I went with Salomon X Wing 8 166 skis and Salomon Impact 8 boots.

I just returned from Whistler and I experienced the most painful four days of skiing in my entire life. Whenever I would hit blue or black trails on Whistler, I would dangerously wander in my boots and felt very out of control. Consequently, I tightened down my books too much and my left foot began to tingle and unfortunately it is currently tingling. To alleviate the wandering in my boots, I decided to try Surefoot. During the course of a four day lift ticket, I visited their store five times. I went through two foamings, multiple modifications to the shell, and heard continuous excuses. Throughout the ski trip, the underside of my right foot would experience excruciating pain. Thankfully, I received a full refund for my custom boot liner and orthopedic.

If you read to this paragraph, I hope to receive educated and impartial advice about a new boot. I skied blue and black runs (no double diamonds) in Whistler, German and Austrian Alps in the Garmisch area, and the Poconos. I am athletic, 27 and my height is 5'10". My boot size is a 27 and the width of my feet is 104.

Thank you for reading my essay. I look forward to your feedback.
post #2 of 77
Is there a question here? Perhaps you bought the wrong boot- who fit you? . Go to qualified bootfitter and leave the surefoot ripoff artists out of the equation.
post #3 of 77
First question is, where did you buy your boot?
It sorta sounds like your boots are too big, eh?
post #4 of 77
Quote:
Originally Posted by benjaminetanyahoo View Post
If you read to this paragraph, I hope to receive educated and impartial advice about a new boot. I skied blue and black runs (no double diamonds) in Whistler, German and Austrian Alps in the Garmisch area, and the Poconos. I am athletic, 27 and my height is 5'10". My boot size is a 27 and the width of my feet is 104.

Thank you for reading my essay. I look forward to your feedback.
If you're local to the Poconos, go see Billy Kaplan, cantman on this board.

http://forums.epicski.com/showthread.php?t=71804
post #5 of 77
Whistler = Fanatyko for proper bootfitting.
post #6 of 77
Quote:
Originally Posted by benjaminetanyahoo View Post
Whenever I would hit blue or black trails on Whistler, I would dangerously wander in my boots and felt very out of control.
I read it all, but the above is all I need to know. Sorry to read about your experience. You bought a boot that was too big.

Dennis
post #7 of 77
Yeah, if you have to crank 'em down till your feet go numb, you're probably in boots that are too big.

Run, don't walk, away from Surefoot. I spend a number of years working with a number of their shops and bootfitters and finally threw in the towel -- it just got more and more painful and expensive.

I've had great boot recommendations, fitting and alignment done by an alignment center west of Denver.

If you don't get out that way, try out some of the recommendations from other EpicSki members or check out America's Best Bootfitters website: http://www.bootfitters.com

The right boots, properly fitted and aligned, will make a huge difference.

Good luck.

Rick
post #8 of 77
I had a lot of problems with Surefoot too- they did cheerfully, more or less, refund my money. I also had their footbeds a couple times- I had terrible ascemic foot pain, which I'm told is the term for when the entire bottom of your foot feels like it's on fire- I believe that's from smashing the sole flat ungainst a perfectly conforming rigid surface and cutting off blood circulation.
The rig I use now is a Thermoflex (Intuition) heat moldable liner with Conformable Instaprint footbeds. Both liner and footbed make a perfect fit but with enough give and flex that the blood can flow. Even when buckled loosely, the whole rig; shell, liner and footbed make a solid unit with my foot, with no gaps, hot spots or wash.
I'm a street shoe size about 9 3/4 (so I wear 10's) and my ski boot size is an 8. You got boots too big. Surefoot did that to me once too. I was never successful with foam, too hard and unforgiving.

I've had the current boot style for over ten years and ski in total comfort pretty much all day- it gets a tiny bit sore, rarely, after really long top to bottoms, but nothing a lift ride won't cure. As shells, liners, and footbeds wear out, I just rotate in new ones, but always the same boot. Took me ten pairs of boots and years of pain to find it.
post #9 of 77
Quote:
Originally Posted by snofun3 View Post
Whistler = Fanatyko for proper bootfitting.
Yes to that! Kevin and Kevin will work with you to fix all the problems
post #10 of 77
Thread Starter 
After reviewing my post, I realize I never asked a direction question. My last paragraph has a statement that asks for impartial suggestions for new boots, but it doesn't end with a question mark.

I live in Manhattan and I bought my boots from Paragon. Any suggestions for a boot fitter in my immediate area? Any local mountains with shops offering a good selection of demo equipment?

Thanks.
post #11 of 77
Thread Starter 
Quote:
Originally Posted by Mr. Crab View Post
I had a lot of problems with Surefoot too- they did cheerfully, more or less, refund my money. I also had their footbeds a couple times- I had terrible ascemic foot pain, which I'm told is the term for when the entire bottom of your foot feels like it's on fire- I believe that's from smashing the sole flat ungainst a perfectly conforming rigid surface and cutting off blood circulation.
The rig I use now is a Thermoflex (Intuition) heat moldable liner with Conformable Instaprint footbeds. Both liner and footbed make a perfect fit but with enough give and flex that the blood can flow. Even when buckled loosely, the whole rig; shell, liner and footbed make a solid unit with my foot, with no gaps, hot spots or wash.
I'm a street shoe size about 9 3/4 (so I wear 10's) and my ski boot size is an 8. You got boots too big. Surefoot did that to me once too. I was never successful with foam, too hard and unforgiving.

I've had the current boot style for over ten years and ski in total comfort pretty much all day- it gets a tiny bit sore, rarely, after really long top to bottoms, but nothing a lift ride won't cure. As shells, liners, and footbeds wear out, I just rotate in new ones, but always the same boot. Took me ten pairs of boots and years of pain to find it.
Sounds like we had similar pain ascetic foot pain, but my pain originated in my right foot. The pain was so unbearable that I wanted to rip off my boots during a run.

I know ski boots are very hard to gauge off mountain, but I must say that I never expected a ski trip to be so painful.
post #12 of 77
I will go so far as to say that the boots you bought are not the correct shape for your foot even if the size is correct. Are you also flat footed/very low or no arches?
post #13 of 77
Thread Starter 
Quote:
Originally Posted by Richie-Rich View Post
I will go so far as to say that the boots you bought are not the correct shape for your foot even if the size is correct. Are you also flat footed/very low or no arches?
I definitely agree. I had way too much volume between the tops of my feet and the boot; hence, tightening down to the point where I cut off circulation long enough to currently feel tingling in my feet.

A friend on the trip has the same problems with his relatively new Salomon boots. Is fit a major issue with Salomon boots?
post #14 of 77
no of course not..

putting the wrong foot in a salomon boot is a major issue with some stores though...

there are no "bad" fitting boots..just bad fitters...

what size street shoe do you wear? who told you your foot width is 104mm? what does a brannock device say your size/width is? did you feel like you were "wandering" fore and aft in the boot or side to side? did you still feel like you were wandering with the surefoot footbed? did surefoot shell check you in the boot? am i correct in understanding that you had two different surefoot foam liners done?
post #15 of 77
Dude; never buy boots at Paragon-buy them on the mountain. That's where the bootfitters are. Your boots were too big and sorry, but you'll probably have to start over. Surefoot was trying to help fix a problem that started at Paragon, and that's always a losing battle. If you return to Whistler, start from scratch at the above mentioned place- or a similar one at a serious mountain, buy the boots when you arrive and have them adjusted as you ski, You'll do fine.
post #16 of 77
Take the boots back to Paragon.
post #17 of 77
Thread Starter 
Quote:
Originally Posted by broad View Post
no of course not..

putting the wrong foot in a salomon boot is a major issue with some stores though...

there are no "bad" fitting boots..just bad fitters...

what size street shoe do you wear? who told you your foot width is 104mm? what does a brannock device say your size/width is? did you feel like you were "wandering" fore and aft in the boot or side to side? did you still feel like you were wandering with the surefoot footbed? did surefoot shell check you in the boot? am i correct in understanding that you had two different surefoot foam liners done?
I wear size 10 in street shoes. I was told that my foot width is 104mm by Surefoot, but my measurements changed 4mm from the initial reading to the last reading. I will step in brannock device to confirm the actual width. I was wandering fore and aft and slightly side to side in the boot. When the Surefoot custom liner was completed, my left boot was comfortable and snug, but the right boot continued to pose problems with the underside of my right foot. I had two different foam liners done for my right boot.
post #18 of 77
Thread Starter 
Quote:
Originally Posted by Mr. Crab View Post
Dude; never buy boots at Paragon-buy them on the mountain. That's where the bootfitters are. Your boots were too big and sorry, but you'll probably have to start over. Surefoot was trying to help fix a problem that started at Paragon, and that's always a losing battle. If you return to Whistler, start from scratch at the above mentioned place- or a similar one at a serious mountain, buy the boots when you arrive and have them adjusted as you ski, You'll do fine.
Lesson learned. A friend from the Whistler trip and I discussed the fact that we will never buy boots off mountain again. And yes you are completely correct about Surefoot attempting to correct Paragon's original problem. Regardless, it was an expensive learning experience. Hopefully, I can sell my Salomon shell for something over $50 bucks. Either way, I plan to hit the mountain and find a reputable boot fitter in the Northeast.
post #19 of 77
Thread Starter 
Quote:
Originally Posted by Richie-Rich View Post
Take the boots back to Paragon.
No dice... Paragon's policy specifically states no returns on used ski equipment.
post #20 of 77
Before you give up, see Jeff Rich. It sounds like the left liner is good, and the problem with the right is the footbed. I always had that problem with those thick rubber slabs from Surefoot. It's hard to retrofit a new footbed into a foamed liner, it has to match the impression made by the original, but I've done it. Anyway, Jeff helped me out once and it's worth a go.
post #21 of 77
Quote:
Originally Posted by benjaminetanyahoo View Post
I live in Manhattan and I bought my boots from Paragon.Thanks.
Problem identified. Hate to say it, but no real fix for a boot that's too large or fundamentally wrong shape. Obviously the first here, maybe the second although when a boot's too big it's hard to ID a shape issue. So:

Start from scratch. Write off the boots. But before you go anywhere, reintroduce yourself to your feet. Look at your street shoes. Do you wear wide or narrow street shoes? Do you see yourself as having narrow heels? Wide? How do your soles wear (inside or outside?) Duck walk? Meaty insteps? You get the idea.

Then go do some online research on boot reviews, including here. This will give you a very rough sense of which brands tend to fit which feet. Lange's for instance, run narrow. Your current brand tends to fit feet that are wider in front and narrower in back. You can adjust any model of any brand with shell stretches, grinds, and foam pads, but better to begin with a realistic fit.

Then, find a real bootfitter/shop vaguely close to ski country. Big city chains need not apply. Search the threads in the Boot forum for suggestions. Go there (this may mean building a visit into the first day of a ski trip, but it's worth it) and be critical, try a few brands and models within each brand rather than falling for the first one you try. This is a friend you'll want to live with, work with, not something to be recycled each season.

The one you and the bootfitter decide on will feel really snug all around, but should not make any specific part of your foot hurt or tingle after tromping around the shop for a while. You should have no/very little room beyond your toes unless you lean forward into a ski stance. The boot lining will pack out/conform/get bigger, as you discovered with your Sollies that probably felt wonderful in the store. And if it's the right size and shape, you can adjust any specific problems with pressure points or the arch post hoc.

Good luck.
post #22 of 77
Quote:
Originally Posted by benjaminetanyahoo View Post
No dice... Paragon's policy specifically states no returns on used ski equipment.
They say that to cover their asses.....but if you speak to them you would be amazed what any store will do. Will send you a PM
post #23 of 77
Quote:
Originally Posted by snofun3 View Post
Whistler = Fanatyko for proper bootfitting.
I had the same experience in Whistler a couple years ago. I had boots that were just wrong for me, Fanatyko did a great job of making the wrong boot work OK. When I got home I went right to my local Strolz dealer and got the last pair of boots I will ever need.

Strolz_Boot_Guy
Don Svela Custom Boot Fitting
Strolz Ski Boots Northwest
34116 Church Rd.
Warren, Oregon
503-577-3240
donsvela@gmail.com
post #24 of 77
Thread Starter 
Quote:
Originally Posted by Richie-Rich View Post
They say that to cover their asses.....but if you speak to them you would be amazed what any store will do. Will send you a PM
Thanks for the suggestion. Discussed the return with Paragon today and it is a no go. I will never give them any business ever again that's for sure.

My boot shells are on craigslist for immediate sale. Hopefully, I can recoup some sunk money. Thanks again.

Does anyone have any suggestions for exceptional boot fitters at Killington or other prominent mountains in the North East?
post #25 of 77
green mountain orthotics-stratton
northern ski works- Killington
check out "whiteroom" on this forum, his shop is in stowe
post #26 of 77
Will second the recommendation of Jeff Rich - he doesn't sell boots, but will tell you exactly what to buy for you're particular boot.

As to someplace near a mountain, have heard good things about The Pro up at Hunter
post #27 of 77
Thread Starter 
Any recommendations for boot fitters around Jay's Peak?
post #28 of 77
A big problem with bootfitting: The customer is not knowledgeable enough to give good feedback.
post #29 of 77
Quote:
Originally Posted by nurseflash View Post
Yes to that! Kevin and Kevin will work with you to fix all the problems
And hanging at the shop is always fun to see which one of the Matchstick ski porn stars happens to come in to drink all the beer in the fridge.
post #30 of 77
In whistler, get your boots done at "Snowcovers". All bets are off for anything else.
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