If a waiter or waitress grumbles, has a poor attitude, ignores your calls for service, waits on other later arrivals first (in a busy situation where things are confusing, I don't factor it in) .... If they are not smart enough or, are so arrogant that they can't connect A ... with B ... and I actuall tried that a few months ago and it resulted in an altercation as we tried to exit. All of the above factors cited above (folks at two other tables actually tried to help get the guys attention ... we were there well before and they had finished with their meal).
Call it to managements attention? They are blind to the employees behavior or, perhaps they are the cause of it. I am not their paid consultant, nor, do I feel the need to play junior psychologist ..... I just want my eggs and toast.
You ask the question (retention ... other thread), but when you don't get the answer that management wants you just rephrase the question and/or, ignore the feedback.
Avaition Examiner ... "What's the drill for night operations, single engine, complete loss of power?
Me ... Check the mag positions and switch, fuel, electrical busses etc.
Examiner .... "Wrong! At 1000 feet AGL (above the ground), turn your landing light ON! If you don't like what you see, turn it OFF!"[ November 25, 2003, 06:23 AM: Message edited by: yuki ]