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Bad experience at a boot fitter

post #1 of 8
Thread Starter 
Guys is it me or has something changed at GMOL.
I have reached out to GMOL three or four times in the past to assist me with some tweaking and adjustments to my boots. The service was great and I have been very pleased with GMOL (I recommend them to everyone I talk to about boot fitting).

This last experience was not as good as the past ones. I went into the shop to have some adjustments made to my new boots. Without even checking the shell fit of my foot to my new boot I was told in a hostel manor I bought the wrong boot. And only after a different employ shell fitted me I was told the boot was the right size.

I have been skiing for over 30 years and for many personal reasons and past experiences I have stopped using custom foot beds and chosen to not have a custom foot bed put in my boot.
When I told this to GMOL I was basically told to not waste their time and my money on making any changes to my boots and was basically kicked to the curb.
Now please keep in mind that not having a custom foot bed has never stopped GMOL from helping me with my boots in the past. In fact they have made adjustments which have helped me immensely in the past.

I am not sure what the deal is but I used to look forward to the service I received from GMOL.

Sorry for the rant but I had to get it off my chest.
post #2 of 8
As Bill Parcell's once said about being held responsible for his team's performance without having control over personnel choices:

"If you are going to ask me to cook the meal, you should let me buy the ingredients."

What I'm getting at is: GMOL didn't fit you in the boot and you don't want to start with a solid foundation so any adjustment would be a shot in the dark... yet they'd be 'on the hook' to keep making adjustments until you were happy. Not exactly a recipe for anyone ending up happy.

Just my $0.02

- I understand your displeasure with the brush off, but I also understand their desire to not put their name and reputation on the line when they don't feel they will get good results.
post #3 of 8
Thread Starter 
Understood but prior to this year it has never been an issue.
post #4 of 8
Phatboy,
I am sorry that you did not have a good experience with your recent visit. What type of work were you looking for? If is was stance and alignment work, we would not do it without a footbed. Without a stable foot (created by a properly made footbed) you have more articulation in the boot than we can correct outside the boot. If this were the case, I would rather not work on the boots. I feel that losing a few $$ is better than getting a few $$ and putting out a bad product. AS whiteroom so accurately put it, I don't want to "be on the hook" for someone else's boot sale. I would be happy to discuss this with you at any time, please PM me or call.
post #5 of 8
Thread Starter 
Bill,
I understand that technology evolves and that a foot bed in most all cases gives the boot fitter a stable/different foundation to work from. However if I believe your statement that without a foot bed you would only be putting out a poor product then I would only be left to believe that prior to the wide adoption of foot beds (It think around 1994) any boot fitter who made stance/alignment changes was putting out poor product.. Fortunately I don’t believe that is the case.
My intention of this thread was not to debate the benefits of foot beds but only to see what other experiences fellow skiers have recently had regarding boot fitting. As I said, prior to this past experience I feel GMOL has provided a good experience for me.
post #6 of 8
FWIW I find that 10-20% of people really don't need a footbed from a biomechanical standpoint. The medical foot literature certainly supports this.

However, there are reasons other than support that a footbed is beneficial: Comfort, warmth, and I think most importantly, sensation. Skiing is a feeling sport and having a custom footbed that is intimate with the foot certainly increases feedback .

Lastly, there's a small population of people with a functionally flat foot who will not tolerate a footbed.

So, I appreciate (without seeing his feet of course) where the OP may be coming from, but Bill has made it clear that he is open to discussion and concerned about his customers' experience .
post #7 of 8
Phatboy,

did you discuss why you do not use a footbed, if there is a valid reason then this is something you can discuss with Bill, just saying that you don't use them for "personal reasons and past experiences" doesn't really shed much light on what is going on

you obviously feel that either footbeds are not worth the money or don't work for you...who has built footbeds for you? what were the problems? what type of product did they use? the product that works for you may be the one which you havn't tried or that you have tried but was not built as well as it could be.


that is only the starting point, you have had good experiences at GMOL in the past, so did you get a fitter on a bad day or did you not discuss your problems /case well. comunication is the number one skill which determines the outcome, if you can explain what you require and why you require it and the reasons behind your choices in not using the footbed then then the fitter can either work with what they have or use their comunication skills to help you to get a better result in a different way.

Bill has offered to discuss this with you, i would suggest making the call or sending the PM, all anyone who is in this section of the site wants to do is get the best results for their clients each one of us achieves this in differing ways, but one thing is the same the world over, clear comumication is the key


BTW footbeds have been fairly widely used in skiing since around the mid 70's
post #8 of 8
Thread Starter 
I will defiantly give Bill a call to discuss my reasoning behind not skiing with a foot bed.
In summary I have had around four foot beds make for me in the past, all from different boot fitters and most carried the national boot fitter certification. I am not sure why but all the foot beds presented the same issue for me. I would get extremely painful foot cramps, in some cases so painful I would have to stop on the side of the trail to take my boot off. A common thread in most of the cases was to flatten the arch support….in all case so flat that there was no benefit to the foot bed (so I was told).
I have to believe that the issue was not the boot fitter but rather an issue with my feet in relation to the foot beds.
I know that most boot fitters including GMOL guarantee the fit but in the spirit of not wanting to waist their time I have opted to not try fifth foot bed.

As the old saying goes “The definition of insanity is trying the same thing over and over again and expecting different results”

One other thing I want to mention is that I am in full agreement with everyone that when possible a well made foot bed is the way to go.
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