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How NOT to run a Ski School - Page 2

post #31 of 34
That's a good point you keep making LM. The on snow staff might be dedicated, but yeah, those admin/sales stuffups are all too common (do NOT get me started on that one! I ended up turning in my jacket a day early last season and just skiing, and the person concerned was some kind of manager...ha).

As for low pay being their excuse, well, you pay peanuts, you get monkeys. People need to complain to have things change.
post #32 of 34
Thread Starter 
Oh and speaking of being paid peanuts, there is nothing more pathetic than what ski pros get paid! For goodness sakes, you are taking people's lives into your hands!!!!! But most instructors give spectacular service {although I hate thinking of instruction of service!}
post #33 of 34
Thank you- LM for the well-founded remarks about the compensation for instructors. An interesting footnote-it takes longer, on average, to become a full cert. instructor than it does to become a doctor.
Unfortunately, at least in the US, there is a seemingly limitless supply of people who want to teach skiing. Perhaps, Ski Schools need to look at different models.
In Europe, I had to undergo tres stringent testing before I was accepted. But then, I was paid SO well!

There are several issues making good service at Ski Resorts an elusive goal:
Continuity-most Ski Schools have about a 50% retention rate for instructors. That is 50% return the following year. For the desk people it is FAR worse. No tradition of service is inculcated.

Power. The, usually, ill-educated, poorly motivated desk jockeys have great power over the earning capacity of instructors. It is they, after all, who assign the Private lessons.

Realistic expectations. This is a two-way issue. I have had a never-ever write a complaint about me because she was not skiing parallel after a 1.5 hour group lesson.

Motivation. The desk people are there for, often, 1 season, so have zero motivation to get good at their jobs. Basically, to them, a line of customers is a drag, and interferes with their reading, talking etc.

Bottom Line. For the Ski Resort-they pay minimum wage to the desk people-and get a quantifiable return. The question they have to wrestle with is: If we get professionals in here, pay them real money, will our bottom line improve?? It appears they do not think it will.
post #34 of 34
Thread Starter 
Ah, sad but true. I once had a surgeon say to me, "You know, all I do for a livng is prolong people's death. You, on the other hand, prolong people's life, as well as enhance the quality of it. But I get paid infinitely more than you. Do you think that's fair?"
No! And definitely the same thing can apply to ski instructors. As you have pointed out in your other spectacular thread, ski instructors can play many roles to many different people. In some cases, even prevent the need for medical or psychiatric care. But your pay does not reflect it.
Thanks for responding!
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