or Connect
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › General Skiing Discussion › good experience with Delta Airlines
New Posts  All Forums:Forum Nav:

good experience with Delta Airlines

post #1 of 16
Thread Starter 
SO I flew back from SLC this past weekend with the family. Since we bought the tickets in Aug - we all had one free checkin bag. Mine was the Ski bag + boot bag that counts as one checkin bag. I had stuffed 3 skis (mine and my kids) into the Ski bag plus all my base layer clothes etc. In the boot bag I stuffed 2 boots and sundry shoes etc.

On the way to SLC - they didn't bother with anything. on the way back - she weighed all the bags. My Ski bag+boot bag weighed in at 54 lbs. So, she says I have to remove 4 lbs to be compliant. I was a little hesitant to open the bags in front of her - since the rules say you can carry only one pair of skis and one boot. but i didn't have a choice. I opened it in front of her and moved some clothes, shoes etc to my carryon bags and got it to 51Lbs. She just waived me through

Yipeee!!!
post #2 of 16
Quote:
Originally Posted by Marty View Post
SO I flew back from SLC this past weekend with the family. Since we bought the tickets in Aug - we all had one free checkin bag. Mine was the Ski bag + boot bag that counts as one checkin bag. I had stuffed 3 skis (mine and my kids) into the Ski bag plus all my base layer clothes etc. In the boot bag I stuffed 2 boots and sundry shoes etc.

On the way to SLC - they didn't bother with anything. on the way back - she weighed all the bags. My Ski bag+boot bag weighed in at 54 lbs. So, she says I have to remove 4 lbs to be compliant. I was a little hesitant to open the bags in front of her - since the rules say you can carry only one pair of skis and one boot. but i didn't have a choice. I opened it in front of her and moved some clothes, shoes etc to my carryon bags and got it to 51Lbs. She just waived me through

Yipeee!!!
Yeah, Delta is fantastic. One of the main reasons that skiing Utah is fantastic.
post #3 of 16
I have no complaints about Delta - makes the SLC trip so easy!
post #4 of 16
Hmm. I came back from overseas on Delta in August of 2008. My bike box had been ripped open and my HID light was missing. It took me four months and a dozen phone calls and faxes to get the claim processed. They stonewalled every chance they got. I won't be flying Delta again if I can help it.

My $0.02

...
post #5 of 16
I forgot to mention - adding insult to injury they charged me $150 to ship a 20lb bicycle.
post #6 of 16
Glad to hear you had a good Delta flight!!
Gives me reason to keep buying lottery tickets!!!
post #7 of 16
I have tickets on Delta to Denver in February. Hope my experience is trouble free.

Flew them last February to Denver also. Flights were fine. Only annoyance was at check-in at DIA on return. About half the people had their luggage open shifting things to get the weight down (including me and my wife). Her bag was weighed as over 50 lbs. Since it was fine going out (I had weighed it at home as 46 lbs) and nothing was added, I think their scales were off.

All this nonsense with the new (and ever changing) baggage fees is really crazy. Forces people to carry more onto the plane and play other games with the checked baggage to avoid or reduce the fees. Since I will be in Colorado for 3 weeks, I have no choice but to check a large duffel plus my skis. So checked bags are going to cost me $100 R/T.
post #8 of 16
I've got a trip SEA-SLC on DL the end of January. Paid $128 for the ticket. I don't plan on checking anything, other than a ski bag. Carry the boots on and stuff a few things in with the skis. I just hope there are no surprise fees when I check-in at the airport.
post #9 of 16
Glad you guys are all having good experiences with Delta. I didn't. It happened in February 2008 and here was my wife's complaint letter to Delta. It's long so bear with it:

-0-0-0-0-0-
Please bear with me as this is going to be a long letter. We had very unpleasant experiences with this trip and we feel that we must share this with you. Before I start with the negative feedback, I want to say that the crew in all flights were friendly and helpful. They did their jobs with a smile and made every effort to make passengers feel comfortable.


Now for the unhappy events. As seasoned travelers, we know it is best to book early so in October 2007, hoping we would not encounter any problems, we did that. Since the bookings were quite complicated (using a companion ticket for Daughter 2 and a mileage ticket for Daughter 1), transactions were done by phone through Delta reservations. At that time, I informed the agent that I was traveling with a one-year old baby. He said since the baby was going to be a “lap” baby, and the baby info was not needed. I also told him my 9-year old (Daughter 1) must be on my flight so we needed linked reservations.

In January 2008, we got a few messages from Delta about schedule changes. We were out of the country so we could only return calls when we got back. Upon calling, I was told that Daughter 1 and I were on different flights. You cannot imagine how upset I was. I specifically said that she had to be on my flight as she is only 9. Didn’t anyone catch this? Delta's response: “When one flight is cancelled, the computer selects the ‘next best’ option so since you and her have different confirmations, the computer put you on different flights. And we don’t have the ages of the passengers on the record.” I asked if there was anyone to double check these records. He responded, “With the number of flights we have, there is no one who has the time to double check these things that’s why we ask for contact information so you could call us back.” At this point, I asked him to put both of us on the same flight. He said he had to check something and after a minute, he got back on the line and said that since Daughter 1 was traveling on mileage, he had to put me with her.

On February 11, my husband traveled with Daugher 1 to Reno based on the new schedule which only showed a 35-minute layover at Atlanta. We asked Delta if the layover was enough connecting time and the rep said "the computer would not have selected that connection” if it were not possible. It was not!

They missed their connection by 10 minutes, were refused to board and had to spend a night in some really bad motel in Atlanta at their expense. What was supposed to be an 8-hour trip ended up to be a 38-hour trip. By the time Daughter 2 reached the hotel in Tahoe, she had developed a fever due to exhaustion. My husband missed his car rental reservation and had to take the shuttle and with no reservation he waited 3 hours for a seat. What should have been a day of skiing ended up to be a day of traveling non-stop.

I got to the airport, my baby was not on record as a passenger, they put Daughter 1 about 20 rows away from me and were pretty rude about having to put the baby on record.
My experience was another nightmare as they lost two pairs of skis and instead of sending it to our Tahoe Hotel, they sent it back to New York. Duh!


I told my husband that due to all the aggravation, we should never take Delta Airlines again. It is a pity because we have an Amex Delta Sky Miles card. I was at the brink of canceling the card and I am serious about not wanting to fly with your airline anymore. I am relaying this experience because I do not wish this on anyone else and if this letter helps you prevent all these from happening to someone else, then I have accomplished my goal.
post #10 of 16
Thread Starter 
Well! let me post my similar bad exper with Delta. ON my return from JH to SFO Via SLC in Feb 07. they cancelled the 5pm flight from JAC to SLC and put us on the 7pm flight which puts us in SLC after the last flight to SFO has departed. when I brought this to their attention - they were quite non chalant - and said "Oh but we booked you on the first flight out from SLC to SFO".

Duhhh!!! but who is going to pay for the overnight stay in SLC.

Certainly not them !!!!!!
post #11 of 16
Quote:
Originally Posted by Toadman View Post
I've got a trip SEA-SLC on DL the end of January. Paid $128 for the ticket. I don't plan on checking anything, other than a ski bag. Carry the boots on and stuff a few things in with the skis. I just hope there are no surprise fees when I check-in at the airport.
If you booked fairly recently you will get hit with new fee of $15 each way for the first bag.
post #12 of 16
When I was flying into New York from London about a week and a half ago, Delta overbooked the flight. So, they offered me and my family 5000 delta dollars (1000 each), first class, and free lodging, breakfast, lunch, and dinner. And we would be flying first class the next day. Niiiiiice!

Now that's one good airline.
post #13 of 16
ny to london?? thats a long flight unless your in first class! you got one hell of a deal.
post #14 of 16
Quote:
Originally Posted by skibum185 View Post
ny to london?? thats a long flight unless your in first class! you got one hell of a deal.
You mean London into NY. And yes, it was a nice deal.
post #15 of 16
I wonder if WTFH has recovered from his luggage issues from ESA Stowe 2006
Quote:
Originally Posted by Wear The Fox Hat View Post
OK, the breif update...
My clothes arrived on Sunday night, and I took them back to the airport on Monday morning.
...and they didn't make it to Strasbourg today! (but the girls at the Air France desk in Strasbourg were helpful, something that I will never say about Delta customer disservice)
post #16 of 16
Quote:
Originally Posted by skiking4 View Post
When I was flying into New York from London about a week and a half ago, Delta overbooked the flight. So, they offered me and my family 5000 delta dollars (1000 each), first class, and free lodging, breakfast, lunch, and dinner. And we would be flying first class the next day. Niiiiiice!

Now that's one good airline.

That is not unusual as it has happened to me and my family three times in Northwest Airlines. Flights were from Los Angeles to Asian cities. Got bumped to the next day, got a free hotel in LAX, moved up to first class and got $1,000 per person. I got so used to it happening that I would ask my mother to wait for us outside the airport until we were bumped off so we could still stay at home that night but get to fly first class the next day.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Skiing Discussion
EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › General Skiing Discussion › good experience with Delta Airlines