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Bluehouse Skis What goin' on?!?!?

post #1 of 24
Thread Starter 
Yesterday I visited my nephew ( 18yr) He just purchased a pair of Bluehouse Skis. Three days of skiing and the top laminate at the shovel is cracking so bad that it is chipping out. The cracks grow more everyday!!! Has anyone had any experience with these skis??? The cracks are so bad they are going into the ski itself.

This poor college kid is really bummed as he worked really hard to get a pair of skis that looks like they won't last one season!!!! Honestly, I don't think they will last to the end of January. He got them new over the internet so he is probably tough out of luck.

In over thirty years of skiing I have never seen a pair of skis crap out so fast. Is this common with the Bluehouse line???
post #2 of 24
I have the Bluehouse MR171's.
Have enjoyed their performance, but have been disappointed in their quality.
Compare the BlueHouse price to that of most other boutique skis and you'll know why they are falling apart.
I have, easily, 4X the $$ invested in my Bros. Something tells me that I'll have the bros long after the BlueHouse's have died.
post #3 of 24
Like anything, let new companies work out the bugs in their product before rushing out and buying it.
post #4 of 24
Quote:
Originally Posted by anjinsan View Post
Yesterday I visited my nephew ( 18yr) He just purchased a pair of Bluehouse Skis. Three days of skiing and the top laminate at the shovel is cracking so bad that it is chipping out. The cracks grow more everyday!!! Has anyone had any experience with these skis??? The cracks are so bad they are going into the ski itself.

This poor college kid is really bummed as he worked really hard to get a pair of skis that looks like they won't last one season!!!! Honestly, I don't think they will last to the end of January. He got them new over the internet so he is probably tough out of luck.

In over thirty years of skiing I have never seen a pair of skis crap out so fast. Is this common with the Bluehouse line???
Do you know the exact model name of this ski? One of the Bluehouse skis this year (the MR.....I think), had an issue with the manufacturing process and Bluehouse actually recalled them all. I've never seen or skied a pair before myself, but from what I've heard, Bluehouse is very good about taking care of their customers and are a very customer service oriented company. I've heard nothing but good things about their customer service.

Honestly, I would contact BH and make sure that this wasn't one of the skis that were recalled...and if it was, i'm sure they will replace it as per their policy. And if it's not the ski they recalled, explain to them what happened and it just might be a warranty issue.

You can probably contact them here via this form from their warranty page. you can even attach a photo of the damage:
http://www.bluehouseskis.com/warranty

(also just curious about these cracks and what you mean exactly by "they are going into the ski itself". Are the sidewalls cracking? When you say 'top laminate' are you just referring to the topsheet? If it's just the topsheet stress fracturing and chipping that shoudn't be a performance problem...but if the ski is truly delaminating, then that's another issue.)
post #5 of 24
Thread Starter 
Thanks for the quick replies. I am going to see my nephew tomorrow and will let him know he may have some options.

Tyrone - The skis are the District 187's. The topsheet is cracking but then it seems to go down into the sidewall. Large pieces of the topsheet are chipping out.......some the size of a dime. I also noticed chipping down along the binding as well. The topsheet seems very brittle. I was able to actually reach in with my fingernail and start to pull the topsheet off. I could see the laminate exposed underneath in two places.

I will tell him that BH might be able to help him out. That would be great as this kid just wants to ski.
post #6 of 24
The Districts were the ski that was recalled. Bluehouse had a bad batch go out (cracking, decambering after one run, etc) but is making good by replacing the skis. They have a few options so call or email them and they will tell you what to do.
post #7 of 24
They'll take care of you.

Consider this...

Blue House's biggest competition came onto this thread and promoted the BH product support without promoting their own product. You never even noticed.

You're in good hands... just communicate your issues as suggested above.

These days... customer satisfaction does actually come first. So much so... that companies' competitors support one another.

Lovely... =)
post #8 of 24
Quote:
Originally Posted by samurai View Post
They'll take care of you.

Consider this...

Blue House's biggest competition came onto this thread and promoted the BH product support without promoting their own product. You never even noticed.

You're in good hands... just communicate your issues as suggested above.

These days... customer satisfaction does actually come first. So much so... that companies' competitors support one another.

Lovely... =)
Made in china = crap
except Dps but then again you could get 2 1/2 pair of bluehouse for what a pair of dps is gonna run ya.
post #9 of 24
I just got new Fischer Addicts ('08) and after two days on skiing, i have chips coming off the edges of the top sheet, and laminant like peeling off in little strips or something, hard to explain. im pissed, their brand new, anyone know fischers warrranty policy? the skis have been rode twice...
post #10 of 24
Bluehouse is a great company to deal with call them back and send them back.

FYI I skied on the district last year and its sweet little skis. reminder me alot of a gotama but slightly softer and better in powder.
post #11 of 24
Thread Starter 
Well, I guess there is an end to the saga.

I saw/skied with my nephew yesterday and told him that members on this forum said that BH has great customer service. He just looked down at the snow and softly said that nothing was going to happen. I asked why. He stated he e-mailed BH explaining the problem and got a curt reply they will not cover the skis under warranty. They basically told him 'tough luck'.

He is not the type of kid who is going to push things so nothing is going to happen. I felt bad for him and could tell he was bummed. He then pushed off and finished the run.

Bushwack - For what it is worth, he did say he really liked they way the Districts skied.
post #12 of 24
Where/how did he buy the skis?
post #13 of 24
Quote:
Originally Posted by samurai View Post
They'll take care of you.

Consider this...

Blue House's biggest competition came onto this thread and promoted the BH product support without promoting their own product. You never even noticed.

You're in good hands... just communicate your issues as suggested above.

These days... customer satisfaction does actually come first. So much so... that companies' competitors support one another.

Lovely... =)
Well, what can I say.....I am a skier first and foremost.

Anjinsan -- Sorry to hear. Let me look into something....

EDit: Anjinsan, check your private messages.
post #14 of 24
cmon anjisan, help the kid out. be pushy for him. find out why they wont cover it, send them pictures, maybe a few white lies? that doesnt hurt anyone...
post #15 of 24
Quote:
Originally Posted by Dubsman35 View Post
cmon anjisan, help the kid out. be pushy for him. find out why they wont cover it, send them pictures, maybe a few white lies? that doesnt hurt anyone...
Something tells me that this is not the way to go.

BH is not an unreasonable company and I'm guessing anjisan can get some where without telling white lies.

Anjisan, keep us posted.
post #16 of 24
well if they wont fix these skis, they seem pretty unreasonable...
post #17 of 24
Dubsman, we're at the beginning of this tale, not the end. I have a 21 year old nephew who is quite amazing but I can imagine the level of conversation between him and a warranty department.
I'm thinking that a little help from Uncle and some coaching on communication and BH will likely come through.

another thought........BH may have a valid reason for not covering under warranty if that is indeed their stance.
post #18 of 24
I'm guessing the kid has last year's Districts. The top sheets were very brittle and chipped off like crazy. Didn't affect ski performance, though. The ski sold crazy cheap and had a one year warranty, which would now be expired.

This year's Districts have a whole 'nother issue. They're offering those who bought this year's a variety of choices including full refund or new skis.
post #19 of 24
Thread Starter 
Trekchick and Dubsman35......

Yes, you are right. I need to step in. Trekchick your comment about the level of conversation hit me like a ton of brick......of course. I will see him theis weekend and take pics and contact BH myself.

Although, SunValley may be right on.....the skis might be last years model and they might indeed be out of warranty.
post #20 of 24
The warranty should start the day of purchase and end 1 year later. Most ski companies I have dealt with are pretty reasonable and will take back nearly anything that doesn't have obvious signs of abuse or misuse.
post #21 of 24
anjinsan -

Be sure to use the weight of this forum when conversing with Bluehouse. The last thing a small start-up needs is a bunch of bad publicity on an influential forum, especially one where a number of members have bought skis from them.
post #22 of 24
^^ Given the good reputation Bluehouse has, if there is a legitimate claim here for replacement skis, are threats really necessary? I think as long as anjinsan approaches the situation maturely, explains all the factors of the ski deterioration, I'm sure Bluehouse will handle it appropriately. They already understand the value of word-of-mouth reviews without the need for threats.
post #23 of 24
newer ski companies MUST acknowlege that they are at the early stage of a learning curve by backing their product unconditioally (early customers are their fast-track testing group). To suppose that a solid ski can be designed and engineered in a year or two is pure hubris and arrogance. The kids are awesome to be so supportive of the start-ups in America, making them actually trendy popular, a shot in the arm of a fledglng business.
post #24 of 24
Got to respond to the above post in light of the speculation that the skis may be last year's Districts from the early release. Bluehouse was very clear that they were only going to have a one year warranty on those skis because they were in the developing stages. If these skis in question are the first year Districts, then Bluehouse could not have been more explicit about limitations in warranty. They were nothing but first class to deal with in my experience with my Districts; my hope is that the guy who purchased his skis can receive similar first class treatment (especially if they are not those first release Districts from last year).
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