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Marker Binding Unsolveable Problem

post #1 of 20
Thread Starter 
I bought the K2 Apache V Force Skis + Marker IBC 11.0 Bindings 2006 last summer. Had a good winter last year but on one of my final runs last year, when clicking out of my bindings, the heel peice broke. By heel peice I mean the tongue peice where you press down with the heel of the boot to click in.

So now I have to reach down and lift up the release lever to secure the boot in the binding. It's annoying.

So I have a couple questions:

1. Is it dangerous not to ski with that piece broken? (the boot still locks in place when I lift the lever)

2. I've been to three different ski shops and all of them have not been able to track down the bindings through marker or k2, is there anywhere I can go to get them online?

3. The guy said that since it's since it's an integrated binding, he can't put any other binding on than the original. I find that hard to believe, is it true or can I put on another type of marker binding on the skis?

Any help would really really be appreciated.
post #2 of 20
That's a one-piece crappy heel piece. The heel pedals braek off all the time. It's not more dangerous but you should get them warrantied from a Marker dealer. They will need to send back the bad part for replacement. They should offer you immediate gratification if they have it in their stock.
Don't bother with the internet!!
post #3 of 20
I don't think those two shops tried hard enough. When I worked in the biz, Marker was the easiest binding company to deal with. All I had to do was ship them the bindings with a note explaining the issue. Marker covers its warranty as long as the bindings are 5 years from the purchase date or 5 years from the production date.

You shouldn't have any problems.

The worst case scenario is that you have a standard drill in binding mounted instead. The IBC interface is just a plate that can be removed.

Dennis
post #4 of 20
I've had two Marker warranty issues (one hardware one software) and always been satisfied.. Take a picture of the heel piece, email it to them, then call and talk to warranty department. Chances are they'll ship you out a new piece asap.

They've fixed me up quickly both times.

D
post #5 of 20
Quote:
Originally Posted by shredlyfe View Post

So now I have to reach down and lift up the release lever to secure the boot in the binding. It's annoying.

So I have a couple questions:

1. Is it dangerous not to ski with that piece broken? (the boot still locks in place when I lift the lever)


It is probably MORE dangerous to ski with it broken as compared to NOT skiing with it broken---unless you are apt to trip over the skis you are NOT skiing in!

carryon!
post #6 of 20
We have had more Markers going back this year than all other bindings combined. Marker is very slow in turn around though.
post #7 of 20
The marker IBC 11.0 were in mass quantities at The Sports Authority, at least when I worked there. You may want to try there and see if they can help. Personally, I like dwoof2's idea about being proactive and handling this yourself. You may get the result you are desiring sooner. You definitely aren't risking anything by continuing to ski them.
post #8 of 20
Most Marker dealers are now limited by K2's rules. The dealer isn't allowed to make decisions about warranty and they bindings must be returned to k2 (oops, I mean marker) for review. They will still do a good job of getting you taken care of but it will be slow
post #9 of 20
Quote:
Originally Posted by skierhj View Post
Most Marker dealers are now limited by K2's rules. The dealer isn't allowed to make decisions about warranty and they bindings must be returned to k2 (oops, I mean marker) for review. They will still do a good job of getting you taken care of but it will be slow

or Volkl or Blizzard or...

Unless it is a flat binding, it will need to be sent to the ski manufacturer that it was sold with, in this case, K2.
post #10 of 20
Phil, are you seeing any issues with the free bindings, or primarily the system markers?
post #11 of 20
Quote:
Originally Posted by Trekchick View Post
Phil, are you seeing any issues with the free bindings, or primarily the system markers?
The percentage of "free" bindings, other than Grif-ster's and Dukes/barons is very small compared to the amount of systems that Marker has out there. What is disconcerting is the amount of higher end Markers that are failing, 11, 12 DIN bindings, not the cheapies.
post #12 of 20

Marker 12 free busted bad

I had an entire heel piece break off my Outlaws while patroling this weekend. I was slammed down on my shoulder, and now can't get it above chest height. Nothing broken, just pain and rehab time now.
I checked the other binding and it is cracked in exactly the same area.
Does anyone have a phone number for the warranty department to contact them? There is nothing on their website.
Help a brother out.
pwdrski
post #13 of 20
Hope your rotator cuff is ok...
post #14 of 20

 I had a Marker 12.0 Free's mounted on a pair of Apache Chiefs and had the heel piece shear off the ski at speed after landing a very small wind lip, I was slammed on my right shoulder and just had surgery for a major rotator cuff tear, I detached two of three tendons on impact.

When I took the other binding apart to ship back to Marker it was broken in exactly the same place as on the other binding, it wasn't the same as you describe but I would have the binding inspected. Contact your local Marker Rep.  I patrol and as a result of the binding failure my season is over.

pwdrski


Edited by PWDRSKI - Wed, 04 Feb 09 21:50:11 GMT
post #15 of 20

Pwderski, best wishes for a full and fast recovery.  Rotator cuff tears are tough business.   As a patroller, you probably knew it was bad.  This kind of thing scares my about higher performance skiers on advanced level skis with the lower-end system bindings on them.  Could happen to anyone.

 

Good luck

post #16 of 20

At the time I purchased the skis about 3 to 4 years ago the 12.0 Free was "the binding" for that set up at  per my rep.

But Marker did step up, I called my local rep and he put me in touch with the Marker Warranty manager and Ryan sent me a new pair of Jestor 16.0 with no hesitation. Now if I could just get a miracle on the shoulder and salvage my season would be great.

pwdrski

post #17 of 20

By the way, K2, Marker, and Volkl have the same owner, Jarden Corp.  Blizzard is owned by Tecnica, as is Nordica, and they chose Marker bindings to sell with their skis (of course with flat...non integrated binding-system...skis, most any brand of binding will work).

post #18 of 20

had my marker IPT 12s installed on my new Tigersharks today and the Volkl / Marker tech followed the technically shop manual exactly. I'm a bike mechanic, and he let me back in the shop to watch the whole thing.

 

Installing the front (marker-supplied) screw into the piston housing on one ski caused a "reverse core shot." Basically a big pimple in the ptex that couldn't be ground, heated, or beat back into complete submission.

 

Needless to say, the shop gave me $500 in free retail and offered to replace my brand new skis (i didn't even buy them there) after my trip, and of course didn't charge me a dime for the install. Excellent customer service on St. Bernards' side.

 

We ended up grinding down the factory screw a 1.5mm and applying red thread locker after beating the pimple as flat as possible. 

 

Marker / Volkl really munged the quality control on this one, seeing as the other binding installed fine. I looked carefully and there was not a hint of detritus from the drill or the tap before the abberrant screw went in. Dunno what went wrong.... But, I'm super-happy that SB is standing beind their tech and their customer even though I didn't even buy my skis through them.

 

-- f9a

post #19 of 20

So either the screw was too long or the hole wasn't drilled deep enough (or both).

 

Normally when you can't relieve the problem by backing out the screw, it means the screw ended up  deforming a metal layer in the ski, and there's almost nothing you can do about it at that point -- can be impossible to bang back into shape through the ptex.  A lot of the Volkl carvers do have a metal layer right next to the ptex base.

 

I sort of think the whole piston install procedure is a kludge, and given the questionable effect of the piston, I'd probably skip it all together.

 

Did you guys compare the screws -- was the problem screw indeed longer than it should have been?  If so, the shop can probably bitch to Volkl and have them cover it at no cost to either of you.

post #20 of 20

I realize it's a bit late to comment on this thread but neither Volkl nor Marker made the screw it was made by a 3rd party. Probably the same company that makes DIN self tappers for every binding company. Are you sure the hole was deep enough and the bit didn't just bounce off the bottom metal sheet? Maybe there was a bit of platting or machining clag stuck to the bottom of the screw BUT and it's a HUGE BUT...the installer should have looked at the screw before he/she put it in. There is mega responsibility on the part of the tech to make sure the parts are correct before he/she drives them home. If this character was a "certified" tech then he/she should have known what the correct screw length was.  Just say'n.

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