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Picked up my Prophet 100's and Dukes were mounted wrong

post #1 of 23
Thread Starter 
Folks.....what to do? The bindings were mounted so the mid-point of the boot is about 1-1.5cm ahead of the mounting line on the ski. Called the shop, they will remount and I don't think the holes will be visible. Should I push for new skis? I don't want to be a knob, but after dropping almost $1300, I kinda want to be one to put the first blemish on them.

Advice....please???
post #2 of 23
I would surely push for new skis, it might not matter now that you can get the bindings remounted but what happens down the road if you get new bindings and those old holes result in having to buy new skis. did you buy the skis at this shop?
post #3 of 23
Thread Starter 
Quote:
Originally Posted by dynamite196 View Post
I would surely push for new skis, it might not matter now that you can get the bindings remounted but what happens down the road if you get new bindings and those old holes result in having to buy new skis. did you buy the skis at this shop?
Yep.....
post #4 of 23
Extra holes kill re-sale as well.
post #5 of 23
This should be a no brainer for the management, they messed up they should get you a new setup; not to mention it'd be nice of them to throw a free tune in there as well for the added hassle.
post #6 of 23
Yeah - this is a pretty high end set of gear to mess up.

Remember that the value of the goofed up skis does not go to zero. They can likely get roughly what they paid for the skis by ebay-ing them with the holes... So if they actually goofed by a 1 or 1.5 cm they should do the swap & get it right ---- or give you an option of some other make-good commensurate with both the reduced value of the skis and the hassle and expense you have to go through running back and forth.

There are so many screwed up mounts out there it makes my head spin. No one is perfect, but it is worth supporting shops that know what they are doing & get it right well over 99% of the time... For me, that's usually Gerk's locally in Redmond and www.untracked.com for the remote stuff. I'm a fan of the guy who I think is still running the shop at Evo too, but that's just a PITA for me driving wise for day to day stuff. So worth it to know the odds of getting the job done right are high and the odds of any possible error being fairly dealt with are pretty much certain.
post #7 of 23
I guess it is your call, but I don't see a remount as a really big deal.
post #8 of 23
If a new pair is an option, I would ask who is going to eat the ski? The shop or the tech? Some shops have unfair rules that staff are responsible for the equipment they work on. If the shop would properly train their staff, they would have a low instance of errors. We jus had a similar situation where a "ski pro" who bought a twinny at 20 off wholesale, had their ski misdrilled due to manufacturers new version of the px/nx binding (which we didn't have jig for anyways) and he freaked out cause of two extra holes in each ski if we were to continue with the mount. So we had to special order him a replacement pair, and luckily we sold the misdrilled pair at cost soon after. The boss was gonna make the tech pay for the ski, the tech makes $10/hr.

I know you paid full retail for your gear and you should receive it in perfect condition, but sometimes mistakes are made, even by the most experienced techs.
post #9 of 23
Thread Starter 
I appreciate everyone's input. I will find out tomorrow what they are going to do with the mix up. I brought them in today and it was confirmed that they are 1.5 off. Their initial response was to re-drill as the new holes would be hidden by the binding. I asked them to hold off until I talked it through with the senior guy who wasn't in.

My feel is that they will either give me new skis or offer something else up as another option. At the end of the day, structurally the skis will be fine. I am not all that worried about re-sale and I don't want to unfairly penalize the tech or the shop. Mainly, how they handle this will ultimately affect my desire to do future business with them.

What really surprised me today was the reaction by one of the guys. He was shocked that I even checked. I am sure if more people did double check they would find a similar mistake on their skis.

The bottom line is that I chose to do business with local shops precisely because of this type of situation. I could have bought these online for a lower price. Saving a couple hundred bucks isn't worth the hassle when things go wrong.

Wish me luck and I will post the outcome tomorrow.
post #10 of 23
Most shops don't make the techs pay for the mistakes. Accidents happen in the mounting process, and the shops know they don't pay their techs enough to make them financially responsible. It is pretty hard to mount both skis 1.5cm in front of the line. I would either ask for a new setup or a large discount on the skis. This issue came up when I was a tech guy, and we took another pair off the wall without the customer even asking. We just knocked a couple hundred off the misdrilled ski and sold it to another customer. If it is a decent shop they will do what it takes to make you happy.
If not, ask for a refund and order them through Al's ski barn and save $300-400.
post #11 of 23
Thread Starter 

Now I am really pissed......

Picked up the skis yesterday, no offer of compensation but I didn't push it. I just wanted to move on and finally use them. This should be exciting???

They missed the mark......again. Now the are 0.75 cm back of center. My thoughts are that the old hole interfered with moving them back the right distance. They will probably perform "ok" but that isn't the point.

I now want new skis.....stay tuned (pardon the pun).

Pissed Swede.....
post #12 of 23
You might actually like them mounted back of the line a little better. I did a little reading before I mounted mine, and the general consensus is to mount them either on the line or 1 cm back of the line for better all mountain performance. You will have better performance in powder with the .75cm mount.
The previous mount position should not have affected where they put the bindings this time. That would put almost 2 cm difference between the first and second mount. I think it is 5mm that is required between holes.
Good luck.
post #13 of 23
so what was the excuse/reasoning that you shouldn't get new skis?
post #14 of 23
Thread Starter 
Quote:
Originally Posted by dynamite196 View Post
so what was the excuse/reasoning that you shouldn't get new skis?
It wasn't the shop. I just didn't push for it. Extra holes won't affect the integrity of the ski so I really didn't ask for it and it wasn't offered.
post #15 of 23
Thread Starter 
Quote:
Originally Posted by ut_hucker View Post
You might actually like them mounted back of the line a little better. I did a little reading before I mounted mine, and the general consensus is to mount them either on the line or 1 cm back of the line for better all mountain performance. You will have better performance in powder with the .75cm mount.
The previous mount position should not have affected where they put the bindings this time. That would put almost 2 cm difference between the first and second mount. I think it is 5mm that is required between holes.
Good luck.
Actually....I forgot to mention the real reason I was pissed lol. I could have lived with .75 back. Unfortunately, they weren't both at .75, they mounted them in slightly different places.

All is good now though.....they were apologetic today. I didn't even have to ask, they offered up a new pair today. I pick them up on Thursday. So wish me luck....again. At this point, when I get them back, I am not even going to look at the mount. I am going to go with the theory, ignorance is bliss.

I will post a follow up...though
post #16 of 23
You'd be better off mounting them yourself at this point.
post #17 of 23
Quote:
Originally Posted by Dumb Swede View Post
Actually....I forgot to mention the real reason I was pissed lol. I could have lived with .75 back. Unfortunately, they weren't both at .75, they mounted them in slightly different places.

All is good now though.....they were apologetic today. I didn't even have to ask, they offered up a new pair today. I pick them up on Thursday. So wish me luck....again. At this point, when I get them back, I am not even going to look at the mount. I am going to go with the theory, ignorance is bliss.

I will post a follow up...though
I'd be standing there waiting with my own tape measure & calipers.
post #18 of 23
I'm guessing this shop will not get your business again...
post #19 of 23
Thread Starter 
Quote:
Originally Posted by dumpy View Post
I'm guessing this shop will not get your business again...

To the contrary (maybe that's why I am called dumb), I am satisfied with the way they handled it. Mistakes happen and I can swallow that. It all comes down to accountability.
post #20 of 23
Good to hear it Swede. I will admit that there are some terrible hacks out there, but I think sometimes the public is a little to rough on the shop/tech. Mistakes happen, but it is all about how things are handled. If a shop makes a mistake and makes things right, they should get your business. I have been in the ski industry for over 15 years and yes I have blown a mount or two, it happens. But I just went to the rack and pulled a new pair, the customer never knew. The way I see it, they paid for a new pair of skis, properly mounted and that's what they get when they leave my shop.
post #21 of 23
And probability.

The odds of those guys getting it right the next time seem slim. What strikes me from your posts is not that a mistake happened (because even at a great shop a mistake can be made) - but that you had to detect both of them & that they apparently were clueless abut the bindings they were mounting.

If you are going to use these guys again, know exactly what you want & be crystal clear about it - and about what your expectations are.
post #22 of 23
Thread Starter 

Closed Loop

Just to let all know.....picked up the new skis today. 100% perfect....and satisfied.

The saga is over.
post #23 of 23
Quote:
Originally Posted by Dumb Swede View Post
To the contrary (maybe that's why I am called dumb), I am satisfied with the way they handled it. Mistakes happen and I can swallow that. It all comes down to accountability.
It all matters on how it was handled, this was a win/win on both parts. They made the first mistake, you gave them the opportunity to fix it, they couldn't then they offered to replace the ski.
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EpicSki › The Barking Bear Forums › On the Snow (Skiing Forums) › Tuning, Maintenance and Repairs › Picked up my Prophet 100's and Dukes were mounted wrong