Joseph, I moved your thread from ask the Boot Guys to where we normally discuss forum feedback. I acknowledge that some of the posts may seem condescending, but I tend to blame it on the repetitive posts that can be answered by the FAQ, and the relatively small number of experts who are replying in that forum. Frustration occasionally shows.
If you feel a particular post is abusive, or inappropriate, I would appreciate that you use the report post button
and bring it to our attention. The Boot Guys have a private forum area where we can discuss the approach to threads and try to encourage more helpful replies, or a non-reply to a post. Post reports will be anonymously provided for their consideration.
There are a couple of background issues you should be sensitive to as well. The Boot Guys are professionals at a very high level of their profession, and are giving away information that they usually get paid for. Some of the EpicSki Boot Guys are trainers of bootfitters as well as practicing professionals that are developing the latest trends, tools and understandings of boot fitting and alignment. There may be concern about giving away too much of what they worked so hard to learn and accomplish in an open forum that can be used by not only EpicSki members, but competitors to DIY bootfitting. This sometimes leads to the "ask your bootfitter" as a reply. Another issue is that these guys also operate retail operations that are undermined by direct sales from manufacturer's like Intuition, or clearance goods through Ebay and other below wholesale channels. This threatens their livelihood and when members post question asking for free services to fit and adjust their internet acquired boots, liners and accessories, the response should be predictable.
Finally I'll say, I have met a number of the bootfitters in person and will unequivocally vouch for their abilities, knowledge, patience as well as good sense of humor. In my experience, these guys are a lot of fun to be around and time spent in their company is time well spent. Not only are their contributions on EpicSki greatly appreciated by most of the members, but we are actually willing to overlook some of the rough edges and misunderstandings that come with posting on a forum.