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PMGear Euro shipment delayed again. I want my BROS! - Page 3

post #61 of 355
This thread turned around in a hurry.
post #62 of 355
I used to be the PM Gear office feller.

Part of my job was to bring in shipments from AK Skis.

2/3 times it went really easily.

Nobody cared about those 183s during those shipments. The folks that bought 183's those first two shipments were STOKED.

Great ski, does everything.

Word got out, everybody wanted 83's (hence the pre-order this year). The last shipment got held up in all sorts of ways. Similar to this hold up (apparently).

People were getting antsy. We (at PMG Word HQ) did everything we could to keep people skiing. Those that communicated with us. There are a few blems running around the shop, blems that Pat would happily ship to keep the Bro stoke going.

Even if Pat misses an email, you have to realize, he is out there with Tom and the crew (not very many) laying up skis. He can't be keeping up on every single email. He wishes he could, but one or two is going to fall through the cracks.

The fella is laying up skis, dealing with customs on imports of skis, and trying to keep up on all the office details.

I wish I was there, because on top of all the stress of keeping up with orders, Pat's enthusiasm is infectuous, their passion for the sport is incomparable, and their commitment to making a perfect ski is almost a fault.

Like I said, there are some blems running around the shop they would happily send out as a loaner pair for somebody in need of some skis. The blems are great. Most indie companies would sell the blems as a first quality ski without a second thought, but Pat wants only perfect skis for people that paid full price.

Having said all that, you ordered AK produced Bros.

It's been a while.

I hear ya. I'm really sympathetic to that. But, as a guy that has sourced products for more than a few well known companies, to get the skis built at this factory takes patience. But it's also the factory that fits the narrow parameters of what Pat wants a Bro to be.

They'll get there. As many other people in here have stated. The AK Bros are second to none in quality.

I know you want them for this season, that's completely understandable.

But,
you will have these skis for many seasons. Believe me, I understand the frustration you have, and the frustration Pat has every time he tells you it will be 'a little more time'.

Pat knows Aldo personally. Trust me that Pat has nailed Aldo more than once on the delay (nail is a huge epicski euphemism).

I don't think you should cancel, but if you are in dire need of some skis, and can't wait, then maybe you should go ahead and grab some different ones.

PM G will sell those 83's. I'm sure.

Like Dibs, er Skifishbum said, if Pat can't get you some skis to ride in the meantime, skifishbum most likely will. It's the Bro way.
post #63 of 355
And shall remain the way of the BRO
at least until they start making snowboards.
Then I'm fornicating out of there cause that shits soy



Bwwahhh
yeah Splitter






some stoke for you and your kind
post #64 of 355
Quote:
Originally Posted by tromano View Post
This thread turned around in a hurry.

How's that?

So the "Bro reps" blow "Ski Stoke" up the customers butt, try and make HIM feel bad for being unhappy with the poor service while making all kinds of excuses on why he doesn't yet have the skis he has paid for (all out off their control of course ).

The OP was much more reserved than I would have been...month's ago
post #65 of 355
Quote:
Originally Posted by billyymc View Post
Well...I get what you're saying, but I was hoping for a more tangible description of what's special about them...performance wise, construction, innovations, whatever. Not just that they are built by hand by some hardcore dudes with great love (albeit probably the occasional imperfection)....I understand the appeal of that, just wondering if there was more to it than that.
Rather than risk forgetting something awesome, I'm just reposting the PM Gear's website breakdown of the 183 for a more tangible description:

The 183 is the hottest selling ski we’ve ever built and we don’t expect this year’s batch to last long, based on the reputation this ski developed after only one season. No other ski compares to it’s versatility, it’s carbon/fiberglass construction, it’s World Cup core, it’s unique dimpled Isosport ISE topsheet or it’s performance at all levels.

Truly a skier’s ski, this baby kills it in every condition. The 33 meter radius allows you to go with larger or smaller turns effortlessly. It floats pow, yet tracks a groove in ice while simply slaying everything inbetween. Thick 2 mm edges and bases make it an extremo dudes wet dream, while skiing soft as a creampuff for the rest of us. It will take hit after hit, straightline without a jiggle, then take you off that 55 degree ice wall into sluff below, floating you to heaven. It doesn’t get any better than the 183 Bro Model.

Every component in these skis is the best material available to make a lightweight wood/carbon/glass ski. This ski is manufactured using high tech carbon fiber/fiberglass cloth to keep the weight down and performance up. We used World Cup cores from Europe for snap and strength and put Isosport’s ISE topsheet on the skis for a look nobody can match. The 183 Bros have the same 125-99-114 dimensions that skiers worldwide love so much for performance in every condition, from ice to powder.

Quote:
Originally Posted by Rossi Smash View Post
I don't buy it...

If you just want them because they are not common, ok, that's your choice. Even if you want them, just because you want them, I'll buy that.

But I do not believe they are even remotely a better ski than others out there of a similar size/type that are available to paying customers. Vote with your money...

And don't even get me started on the "custom motorcycle buisness"
See above breakdown. Ultra lightweight hess cores, and also realize that the industry standard of a hardcore comp ski is MAYBE a 1.8mm edge and base just to touch on ONE of the many other design attributes that make the 183 BRO through and through. That, and you get it for a couple hundred less than those other guys. I got mine for like $650ish flat. Even if the skis were made by total douchebags I'd still want em- but they're not and I love their company philosophy and STOKE FACTOR. To me the company philosophy takes a very close second to product. Volkl doesn't give a flying, flaming shit about you and if your shipment was delayed, they'd tell you to take a hike regardless of how much your grizzlies cost.

Quote:
Originally Posted by Garrett View Post
I'd love a pair of Lhasa's and I'd love to support people doing what they love, but there is a tremendous amount of unhinged fanboyism in this thread.

I won't be buying PMGear skis anytime soon because, to their credit, they sell everything they make. I've never paid MAP for a ski, let alone the manufacturer's list price. Good for PMGear for developing a fanbase that will pay a premium for nice skis with a great story.

Some of the crap directed at the OP for simply, gasp, expecting a business to meet its obligations....the mind boggles.
I say again. Around $650 for a bombproof, hess cored, 2mm edge and ptex based rocket sled. How is that not a great deal? Or find one used if you can't swing it- no shame in that!

Quote:
Originally Posted by Rossi Smash View Post
How's that?

So the "Bro reps" blow "Ski Stoke" up the customers butt, try and make HIM feel bad for being unhappy with the poor service while making all kinds of excuses on why he doesn't yet have the skis he has paid for (all out off their control of course ).

The OP was much more reserved than I would have been...month's ago
No, they just made him realize that he went about it the wrong way. He's entitled to be bummed (as I am) but if he can't deal then he needs to talk to the guys who make the skis and as it has been said numerous times, they would bend over backwards to accomodate him and way they can. JPH even said he overreacted, so chill out man. deep breaths! WOO-SAH!



Sorry for the encyclopedia brittanica of posts, dudes. I just had to...
post #66 of 355
Quote:
Originally Posted by skifishbum View Post
This thread like 7/8 of the threads here needs stoke







That's a start Call it fanboyism if you want. We refer to it as getting with the BROgram
This deserved a repeat.


Rossi, and Jay Pow Hound, I understand the dismay. I was patiently waiting for my Bros last winter, just before a ski trip. They arrived in time for my second Trip to Colorado, and I was richly rewarded.
Bluehouse may get the skis to you faster than PM Gear, but the quality is drastically different.
post #67 of 355
Quote:
Originally Posted by Rossi Smash View Post
How's that?

So the "Bro reps" blow "Ski Stoke" up the customers butt, try and make HIM feel bad for being unhappy with the poor service while making all kinds of excuses on why he doesn't yet have the skis he has paid for (all out off their control of course ).

The OP was much more reserved than I would have been...month's ago

woof woof mr. rossi barking bear
post #68 of 355
Skifishbum, have you seen Rossi Smash's quiver pic?
I think the BROs are far too contemporary for him, but I guarantee that he'd like the BRO of he tried 'em out.

Whatd'ya say Rossi, I'll let you try mine out!
post #69 of 355
Quote:
Originally Posted by Trekchick View Post
Skifishbum, have you seen Rossi Smash's quiver pic?
I think the BROs are far too contemporary for him, but I guarantee that he'd like the BRO of he tried 'em out.

Whatd'ya say Rossi, I'll let you try mine out!
The skis really are not even the point here. Substitute any item
that you want. It's how "buisness" is done...that's what this thread is about.
post #70 of 355
Quote:
Originally Posted by Rossi Smash View Post
The skis really are not even the point here. Substitute any item that you want. It's how "buisness" is done...that's what this thread is about.
I'd say that's the case for you anyway. Some people don't see skis as business.

It's like food - some people want food, right now dammit, to fill up and don't have any patience with fancy-ass fixins. But some people are willing to wait and put up with some idiosyncrasies and/or setbacks in order to get something sublime.
post #71 of 355
Quote:
Originally Posted by Rossi Smash View Post
The skis really are not even the point here. Substitute any item
that you want. It's how "buisness" is done...that's what this thread is about.
I agree to a point, but in the case of PMGear and their efforts, they are quite open that they are doing the best they can on estimating shipments.

I dealt with Splitter for the most part, when I ordered mine. He was humble and kind while he explained that I needed to be a teensy weensy bit more patient.

If PMGear were the one in control of the shipment, I'd have been upset, but it is out of their control under their current manufacturing.

Still, the quality of the skis is top notch.
Meanwhile, I got a quick shipment from BlueHouse and, thought I like the skis, the quality is not there.
I'd rather wait for quality.
post #72 of 355
Quote:
Originally Posted by Trekchick View Post
Skifishbum, have you seen Rossi Smash's quiver pic?
I think the BROs are far too contemporary for him, but I guarantee that he'd like the BRO of he tried 'em out.

Whatd'ya say Rossi, I'll let you try mine out!
Um, you know they have sidecut and they're from this millennia right?

Quote:
Originally Posted by Rossi Smash View Post
The skis really are not even the point here. Substitute any item
that you want. It's how "buisness" is done...that's what this thread is about.
Yeah, and ANYONE at PM Gear would have gladly do whatever they could to help out JPH if he asked. That's real personal business. It's not their fault and they're still saying "my bad, what can I do to make it right for you" THAT'S what this thread is about. Try that with K2, Volkl, Rossi, etc. Buy a handmade saddle, a handmade exhaust or a handmade friggin cukoo clock for that matter- sometimes it will take alot longer than anticipated. duh! Relax man, seriously- stop stirring the pot-You have nothing to rant about! Just sit back and enjoy the ski stoke! WOO-SAH!
post #73 of 355
Quote:
Originally Posted by Rossi Smash View Post
How's that?

So the "Bro reps" blow "Ski Stoke" up the customers butt, try and make HIM feel bad for being unhappy with the poor service while making all kinds of excuses on why he doesn't yet have the skis he has paid for (all out off their control of course ).

The OP was much more reserved than I would have been...month's ago
I don't believe I tried to make anybody feel bad.

I gave my experience working for the company and trying to import skis from this factory.

I sympathize with the OP, I also stated that if he needs skis now, it would be perfectly reasonable to cancel.

I also gave a couple of reasons somebody might want to wait.

DoWork hit the nail on the head that fishbum's and my post were about alternative methods of handling the situation.

It's a ski born from the internet, being called out on the internet is a reaction they will have to deal with, especially when skis are late getting to customers.

I don't know how many messages were exchanged between Pat and the JPH. I know many people purchase these skis on faith, and hold ups anywhere in the supply chain can and would be frustrating to anyone who paid good money for the skis to arrive in a certain time frame, including Pat.

I had a unique insight to the situation, I figured I'd offer that to the thread.

But I'm not 'blowing ski stoke up somebody's a$$'.

Not once did I accuse JPH or anyone of having misplaced feelings.
post #74 of 355





I'm gonna go back see if rossi bear has con tributed any stoke or he is just a barker
post #75 of 355
Quote:
Originally Posted by skifishbum View Post

Luv it!
post #76 of 355
Thread Starter 
OK OK, here is my response to a number of posts which have suggested that I went about things the wrong way. That if I had a problem I should have called and I would have been taken care of. I am not going to quote anyone, because there were QUITE A FEW people who have suggested that I should have taken this course of action. Here is why I didn't:

A) I was (am) upset that my new skis have been delayed again, and I may not see them this month. I felt like venting my frustration, so I came to the place where I talk about skiing to do it.

B) I do NOT have a problem that can be solved. I have other skis, I have already been and will continue to be on snow having fun without my BROS. There is no need to have someone ship me blems or something, I can wait.

C) I do NOT want to cancel my order. I did a lot of research before ordering these skis, and nothing has changed. This is still the ski that I want. I just have to wait for them.

D) I understand that the PMGear guys in Reno are not directly responsible for the delays. However, I think that when their contractor fell behind last year the same way they are this year that they should have been able to anticipate it and warn their customers. At least not advertise OCTOBER deliveries if it was much more likely that they would be in December or January.

I think that's about it. My break is over now and I have to go back to work. I will re-read this entire thread later and see if there is anything else worth addressing. If not, I hope this helps people understand where I'm coming from. I don't expect them to do anything to help me now, I am just frustrated about having to wait, and I feel like they are responsible for the failures of their contractors to deliver products on-time. I feel like if there was a reasonable expectation that this could happen (because of past performance and the small size of the order) than they should have warned customers about it, and been more conservative with their original estimated shipping date. That is all.
post #77 of 355
Right arm continue to have faith and believe

This guy will not let you down



as for rossi smash I'm finding a lot of antiquated gear stoke
but I'm still looking for the goods
Any smoke or stoke in here?????
(Picture of cow checking rossi smash's anal regions censored by moderation)
post #78 of 355
ease back on the throttle bub that last image was a foul.
post #79 of 355
Quote:
Originally Posted by slider View Post
ease back on the throttle bub that last image was a foul.
I deleted it.

skifishbum, sending you a PM with my moderator hat on
post #80 of 355
Quote:
Originally Posted by Tyrone Shoelaces View Post
I deleted it.

skifishbum, sending you a PM with my censorship hat on
Bwwaahhhh can you ban me the rest of the day? I need to get some do do done
post #81 of 355
Quote:
Originally Posted by skifishbum View Post
Bwwaahhhh can you ban me the rest of the day? I need to get some do do done
haha..yes, actually I think I can do that.

I think this is the first time I've been requested to ban someone by themselves
post #82 of 355
Quote:
Originally Posted by skifishbum View Post

WOW! JUST WOW! I think I may have found my new desktop background!



Well if that ain't downrigh the iriest rasta dog copilot pic I've EVER seen in my damn life, I'll eat my baclava!
Dude, lovin' the stoke!
post #83 of 355
The stoke has almost made up for the attitude...but I'm banning myself for a while. Every time I get comfortable with this place, the a-holes remind me why I don't like the vibe here at times.

Lifts or no, I'm going skiing. Ciao.
post #84 of 355

You have every right to be UNHAPPY

Quote:
Originally Posted by JayPowHound View Post
I ordered a pair of 183 BROS in September, paid for them in full, and was told that they would be delivered sometime around mid October.

On Oct. 7th I was told they'd be here by the first week in November.

On November 4th I was told they would be here by "the end of the month."

Today, December 4th, I was told hey won't be shipped until December 15th!

I am pissed. This is unacceptable!

Not only did I pay for these three months ago, but my ski season has now started.

If they don't arrive until January my season will be 1/4 over.

I am NOT HAPPY with my service!
That said think of Pat and PM Gear. The 183's are a great ski! Made (I believe) in the Blossom Factory in Italy

So they farmed these few models out to Aldo Of AK Ski's fame to get their design, name and product out last year while they ramped up and improved the Production process in Reno. The 183's were delayed last year also. And when they final hit the slopes no one could stop talking about the ski. By March they sold out!!

So due to demand Pat Keene talks to Aldo as to what the viability of getting another run during the off season would be? PEOPLE WANT TO BUY THESE NOW!!
In the summer time.

So Pat is told NP send me a crap load of money and well have em to ya by September!!

Cool, Pat takes orders collects (Out of budget Capitol from Customers) orders and Pays for the Skis.

Now everyone is getting JERKED OFF.

The skis will come. But LATE (VERY LATE)

Pisses off customers, Makes PM Gear look BAD.
AND rather than another 100 pair of TOP SHELF PM Gear skis being out on the slopes generating YET MORE FUTURE DEMAND!!! You got this kind of stuff going on.

I live near the PM Gear Reno Factory and I can tell you Pat and CO want nothing more than tom exceed your expectations, and maybe sleep a little better at night.

As Tyrone said, they will make it right (No matter how much it hurts) It’s almost as if Europe is sabotaging them to (STOP THE TRAIN)?

I know you don't want the Money back to purchase something else, YOU WANT THE SKI's.

Anyway end of RANT. Sucks all around.
I know Pat would just start building them himself if he could, but he's gat a supplier telling him (Just a couple more weeks) and he cant just Sh*T the Cores, Top sheets, edges, and Bases to create a 183. SO HE IS STUCK waiting on others.

I know they will not put themselves in this position again.
Obviously no matter how reputable the supplier they will let you down if it does not directly impact Their Bottom line
post #85 of 355
This has been an interesting read. I almost bought some BROs last season but for some reason I cooled on the idea. This discussion has re-kindled my interest in them and at some point I'll order a pair and I won't get angry if I have to wait.

I found it interesting that Bob has seen only 3 sets at Jackson. I've seen more than that Taos. Maybe Taos is more of a BRO type of place.
post #86 of 355
Why not just cancel the order, get your money back, and buy some other skis? As nice as the PM Gear stuff is, you can get onto a pair of Legend Pros that are 98% as good, readily available, and that allow you to be out skiing. Skiing on a set of LP's vs. a set of BRO's isn't going to ruin your day, but not having anything to ski on just might. You can always re-order a pair of BROS in the off-season, and hopefully they can get them to you on time next year. It sounds like they have been honest in letting you know that the skis are not yet available, and there isn't much they can do about it.

Unfortunately, with the global supply chain that we rely on these days, it can be very hard to get items produced. We waited 4 months on some Cannondale bicycle special orders due to the cranks being made of carbon fiber and coming from China. Unfortunately, China could not procure the carbon, and couldn't produce cranks, and therefore Cannondale couldn't complete the bikes on time. Unfortunate, but it seems to happen more often these days.
post #87 of 355
Quote:
Originally Posted by Rossi Smash View Post
How's that?

So the "Bro reps" blow "Ski Stoke" up the customers butt, try and make HIM feel bad for being unhappy with the poor service while making all kinds of excuses on why he doesn't yet have the skis he has paid for (all out off their control of course ).

The OP was much more reserved than I would have been...month's ago
I was reffering to good vibes that come from posting the of stoke.
post #88 of 355
Thread Starter 
Quote:
Originally Posted by dawgcatching View Post
Why not just cancel the order, get your money back, and buy some other skis? As nice as the PM Gear stuff is, you can get onto a pair of Legend Pros that are 98% as good, readily available, and that allow you to be out skiing. Skiing on a set of LP's vs. a set of BRO's isn't going to ruin your day, but not having anything to ski on just might. You can always re-order a pair of BROS in the off-season, and hopefully they can get them to you on time next year. It sounds like they have been honest in letting you know that the skis are not yet available, and there isn't much they can do about it.

Unfortunately, with the global supply chain that we rely on these days, it can be very hard to get items produced. We waited 4 months on some Cannondale bicycle special orders due to the cranks being made of carbon fiber and coming from China. Unfortunately, China could not procure the carbon, and couldn't produce cranks, and therefore Cannondale couldn't complete the bikes on time. Unfortunate, but it seems to happen more often these days.
I'm not sure where you got the idea that I don't have anything to ski on, I do. I don't WANT a pair of LP's. If I did, I would have bought them. They would have been significantly cheaper than the BROS too. That's not the point. I don't want to cancel my order, and I don't want to buy a different ski. I just want the skis that I want. I know that I have to wait for them, I am just tired of the deadline getting pushed later and later. Read all of my earlier posts in thread and you would know that already.

"Why not just cancel the order, get my money back, and get some different skis?"

Why not just read the ENTIRE THREAD and understand the situation before posting stupid comments that have already been addressed multiple times?

post #89 of 355
Thread Starter 
Quote:
Originally Posted by slider View Post
ease back on the throttle bub that last image was a foul.
OK, I missed it... now I HAVE TO ask
post #90 of 355
Quote:
Originally Posted by JayPowHound View Post
I'm not sure where you got the idea that I don't have anything to ski on, I do. I don't WANT a pair of LP's. If I did, I would have bought them. They would have been significantly cheaper than the BROS too. That's not the point. I don't want to cancel my order, and I don't want to buy a different ski. I just want the skis that I want. I know that I have to wait for them, I am just tired of the deadline getting pushed later and later. Read all of my earlier posts in thread and you would know that already.

"Why not just cancel the order, get my money back, and get some different skis?"

Why not just read the ENTIRE THREAD and understand the situation before posting stupid comments that have already been addressed multiple times?

I have read the whole thread, more than once, but I chimed in because getting some skis and going skiing seemed like the sensible thing to do. I want my 2009 Cannondale Super Six Liquigas team edition that was promised to me back in August, but I won't see it until January. I am still riding my old Pinarello: and sure beat the heck out of sitting at home without a bike.

Your skis don't exist: it doesn't matter if you want them or not. They are vaporware, so you may want to look at plan B if you want to ski, or wait it out if you don't. Either way, you have options.
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