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No Epicski, not without my permission

post #1 of 14
Thread Starter 
I got an email from PayPal today, it told me that epicski attempted to charge my credit card for a subscription renewal. That particular card was no longer available through Paypal, and so the request was refused. I'm glad it was.

Perhaps it has become standard business practice to charge people's credit cards without prior notification, but I find it invasive and disturbing. This has never been the case previously in my personal experience with epicski. I don't like the change.

If you want me to renew my subscription, send an email to me before it runs out. Then I can make arrangements for payment as my personal finances dictate. I live on a thin margin, and can't afford to have charges going out without my prior knoweledge, it could lead to going over my credit limit, which could lead to addititional charges, or could even effect my APR.

Please change your automated system to one that notifies subscribers and gives them a choice, rather than one that just tries to take the money without mentioning it.

Oh, and if someone will PM me an address I can mail payment to, I may float you a check for my supporter subscription, I don't trust epicski with my credit card numbers anymore.
post #2 of 14
See, this is why I'm not a Supporter. Well, that and I'm a cheapass.
post #3 of 14
Quote:
Originally Posted by Jer View Post
I'm a cheapass.
Occam's razor takes care of it...



Hey VA, when my supporter status expired I just drifted off quietly into the night. I supposed there are various alternative interpretations for our respective experiences...
post #4 of 14
I don't blame you for being mad about this, VA. I have sent a note out to the technical guys asking what is going on and how to stop it. Last time this happened, it was because a setting on the user's PayPal account had authorized auto-renewal of the subscription. Would you mind checking if that's the case?

Thanks for alerting us to the problem. We will try to fix it on our end, if possible. It was never our intention to have the system decide if the Supporter wants to continue.
post #5 of 14
Thread Starter 
Quote:
Originally Posted by nolo View Post
I don't blame you for being mad about this, VA. I have sent a note out to the technical guys asking what is going on and how to stop it. Last time this happened, it was because a setting on the user's PayPal account had authorized auto-renewal of the subscription. Would you mind checking if that's the case?

Thanks for alerting us to the problem. We will try to fix it on our end, if possible. It was never our intention to have the system decide if the Supporter wants to continue.
Thanks Nolo, I'm heartened by your response.

Time to go to work and earn subscription money.
post #6 of 14
When you first subscribed and made a payment via paypal, there was a check box on the paypal page for auto renewal that by default was checked. This removed from our system about a year ago. The only problem is this data was stored on each client's paypal account, not on our system so when we changed the setting on VB, it would still be on the paypal system.

What our subscribers need to do is delete any recurring payments from their own paypal accounts in order to stop the system from trying to auto renew.

I am not sure what happened to the subscription messages being sent from our forum software. Since the server move, I don't think these emails have been getting sent. We were on a windows server before the move and PHP was configured to use the local smtp server built into our forum server. Now that it's on a Linux system I don't think the auto notification system is working properly any more.

We need to refer the notification problem to our current web hosts.

DC
post #7 of 14
Please see here for paypal removal.

http://forums.epicski.com/showthread.php?t=76137
post #8 of 14
Thank you, David. I'll see about getting the auto-notification problem addressed as well.
post #9 of 14
Quote:
Originally Posted by volantaddict View Post
I don't trust epicski with my credit card numbers anymore.
FYI if anyone uses paypal, They are the ones holding any credit card info.

This is the major advantage of using Paypal. Your credit card or bank info is protected by them.

When paypal see's the due date on a recurring payment profile in your account it attempts to pay it. the actual payment is attempted by paypal. Neither Epicski or Vbulletin initiate the transaction.
post #10 of 14
For a while, the subscriptions automatically renewed every year. I removed that auto-renewal, and my recall was it was less than a year ago. This only happened if you subscribed through the UserCP Subscriptions rather than the Donations page. As Dave said, supporters should check PayPal and cancel any automatically renewing subscriptions.

The mailing address to pay by check is listed on the Donations Tab and is:

EpicSki
P.O. Box 895
White Sulphur, MT 59645

You can still subscribe using PayPal from your UserCP Subscriptions. This is a non-renewing subscription.
post #11 of 14
Thread Starter 
I checked my PayPal account, and there wasn't anything listed under recurring payments. So I don't know how it tried to send funds automatically.

Anyway, the check's in the mail (I really need to quit using my CC anyway).
post #12 of 14
I would need to check with paypal but it's possible that after an attempt to charge an payment that fails due to an invalid payment method (ie:expired credit card), that paypal's system may just remove the "recurring payment profile" so it doesn't keep trying.

DC
post #13 of 14

I feel better now.

Quote:
Originally Posted by dchan View Post
This is the major advantage of using Paypal. Your credit card or bank info is protected by them.
'Cause Paypal would never take advantage of a consumer. Or let your personal information fall into the wrong hands, like all those other really big institutions have.

Uh huh.
post #14 of 14
Quote:
Originally Posted by joseph View Post
'Cause Paypal would never take advantage of a consumer. Or let your personal information fall into the wrong hands, like all those other really big institutions have.

Uh huh.
But at least your info is spread around to fewer places.
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