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I need a new jacket/the problem with buying a jacket today

post #1 of 16
Thread Starter 
Hello I need a new ski jacket. My current jacket that I love was severly damaged (Arcteryx Patriot SV). I want a new jacket but where I live now (south florida) it is impossible to find high end jackets to try on. What i liked about the jacket was that it had a thin layer of insulation and was very light and easy to move (non bulky). i am open to the premium brands, but how do i try on the millions of different jackets without having a local dealer. all the stores near me (including peter glenn) only stock crap in there stores. it seems that the only way to see these jackets is to spend a fortune at the actual mountains....any advice is appreciated... (i originally bought the patriot SV for $79 on proform but princeton ski closed on me )
post #2 of 16

jacket

Bingers, I have sort of the same problem but not as bad as yours. I live 2 hours from a decent ski shop and 6 hours from good shops in Seattle. I have gone to Backcountry.com and went to Live Chat, ordered what I thought would work in two sizes and paid with credit card. chose one and sent the other back. The only small problem is you have to pay to shop back to Utah but I have found that is cheaper than paying gas to drive 4 hours to a shop, or 12 hours-ugh. BC has 100% money back and they have credited back my CC immediately. Nothing to keep you from order 3 or even 4 jackets that way.

Worked for me. I find BC to be a little pricey but Epic supporters get a discount. They also have 20% off sales sort of regularly especially if you get on their auto E mail deal.
post #3 of 16
you may also check the gear swap area here. Many Bears have good deals on barely used jackets.
post #4 of 16
Quote:
I have gone to Backcountry.com and went to Live Chat, ordered what I thought would work in two sizes and paid with credit card. chose one and sent the other back. The only small problem is you have to pay to shop back to Utah but I have found that is cheaper than paying gas to drive 4 hours to a shop, or 12 hours-ugh.
This is the way to go if you can't find decent clothes (or stuff in the right sizes, which is my problem) locally. Almost every place that sells clothing/gear online -- unless it's clearance stuff, like on SAC or Tramdock -- will let you return unused items for a 100% refund. Backcountry has a pretty crazy near-unlimited 100% satisfaction guarantee, so if you use the stuff on a trip and then decide you just don't like it, you can still get your money back.

Or you can go shopping your first day on vacation. I'd rather be skiing, though, and you'll probably pay more.
post #5 of 16
Another thing to check out is if Arc'teryx will replace your jacket? How damaged is damaged? Their lifetime guarantee is pretty liberal.

Good luck with the search!

Mike
post #6 of 16
Quote:
Originally Posted by Matthias99 View Post
T -- unless it's clearance stuff, like on SAC or Tramdock -- will let you return unused items for a 100% refund. Backcountry has a pretty crazy near-unlimited 100% satisfaction guarantee, so if you use the stuff on a trip and then decide you just don't like it, you can still get your money back.

Actually I'm about 95% sure that BC's policy also extends to SAC/TD. Which is absolutely incredible.
post #7 of 16
what MikeC^ said. I literally had them repair my jacket after Finn chewed it a little........
post #8 of 16
Quote:
Originally Posted by dumpy View Post
Actually I'm about 95% sure that BC's policy also extends to SAC/TD. Which is absolutely incredible.
Yeah, actually, you're right. Somehow I thought there were no returns on them, but they appear to have the same return policy as normal backcountry.com purchases.
post #9 of 16
Yes...this is true. I return stuff all the time...and you're only out the cost of shipping. I tend to lean toward grabbing it if I'm not sure b/c discounts are so deep and then returning if I don't like the way it fits.
post #10 of 16
I know that backcountry will pay for a pre-printed UPS return label when you purchase 2 items to determine size. And ya, their return policy is insane - you could return the item in 10 years after it's in shreds and they would still give you a full refund...
post #11 of 16
Another thumbs up for backcountry's return policy. I bought ski boots on steep and cheap that ended up being way too big. I had skied them a couple of times and they still took them back no questions asked.

Mike
post #12 of 16
Yet another SAC/Backcountry thumbs up. Bought an HID light for my mountain bike from Chainlove and the box was opened in shipping and delivered empty. Even though my front desk signed for it (gee thanks guys) they handled UPS, found another HID light in stock for me, and shipped it at no cost to me.

AND they were apologetic about it! Nice to know some companies still care about customer service even when it's an internet purchase.
post #13 of 16
Zappos.com does free returns and sells many of the major brands as well.
post #14 of 16
Tough question but I have three suggestions.

(1) Invite a major retailer to your house for a private showing. Assure them that you will buy a jacket at the end.

(2) Buy 100 or so garments from all the e-tailers that you can find. Send 99 of them back. (don't forget to keep one)

(3) Get off the keyboard and go find a store that has garments to try on. Do so, then buy one.

Any of these suggestions would probably work.

SJ
post #15 of 16
When backcountry has declining sales, they call me to see if I am still alive..I spend way too much on them.

For the Jacket. I just ordered a Helly Hansen velocity jacket.Pretty reasonable, I also ordered an Arcteryx jacket, and will send one of em back that does not work for me...

Great company, that Backcountry.
post #16 of 16
Thread Starter 
pulled the trigger on the arcteryx stinger and sidewinder AR at 299 and 350 respectively. gonna return the one i dont like.....i read some reviews on backcountry and it the first one says that the materials used would be better for harsher conditions but on arcteryx's site they were the same. any opinions......also the main difference besides the collars seem to be the front zippers....the sidewinders is windproofs but is the stingers?
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