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Shop mounted kids bindings off center

post #1 of 23
Thread Starter 
I bought my son some skis and bindings at the end of last season at a closeout sale. Waited until now to get them mounted, because we just got boots. The skis are Volkl Twin Tip (118cm) Jr. Dogen. I actually got a great deal on them marked down from $250 to $75+tax.

Anyway.. I brought the skis to a small local shop up here in summit county to get mounted. It was only $20. I picked them up last night. When I got home, I noticed both toe pieces were off center.

I brought them back this morning. The kid working this morning didn't know anything about mounting skis but called his boss. The boss had him take off the bindings and see if the Jig matched the bindings. It did, but when he showed it to me, I noticed that three of the legs on the jigs had rubber feet. The 4th leg was just bare metal, which caused the jig to not be straight. Another employee was coming in this afternoon to look at it.

Anyway.. Is this something they can fix? Do the moving the bindings forward or back a little so they have new holes? Will this make them ski funky? Should I not worry since they are kids skis?

Should I give them the opportunity to fix it, or at this point, should I try and get them to replace the skis? With an equivilent ski or for the price I paid?

Their guy who was supposed to fix them was supposed to show up at 2pm. He hasn't showed up yet. We weren't going to be up here for a month. I don't really want to sit around here all day if they can't be fixed.
post #2 of 23
They could be moved either forward or back. If the toes are off, so will the heels. This is something quite simple that should not have been an oversight. You could ask for new skis and not be out of line here.
post #3 of 23
Same thing happened to me last year. I got new skis from them and brought them somewhere else to be mounted. They could move them forward or back a bit but the skis integrity is in question. Get new skis and don't settle for anything less.
post #4 of 23
Get them to pony up for new skis. Mounting fore or aft will be magnified with a shorter ski for a kid.

Let them put the defective skis in the rental fleet.
post #5 of 23
big mistake on the part of the shop. I would really ask the shop to replace the skis
post #6 of 23
They owe you NEW SKIS. Period.
post #7 of 23
As a former ski mechanic, they blew it and owe you a pair of skis (of comparable value). They cannot recenter the toe piece due to the position of the current screw holes. They would have to remount the toe piece forward or aft, which would cause some difference in performance (although it may not be noticeable, expecially to a kid). However, it was their mistake and they need to correct it, which replacing the ski is the only way to do it.
post #8 of 23
I had a similar thing happen on 1 ski in France last year...shop did not offer to replace and instead put in 2 inserts. I did not notice a performance difference, but when I took the bindings off at the end of the year, these two screws were rusted.

I tend to agree with the other posters that say they should keep these and give you a comparable pair, but if they can remount or fix without making boot center too far from the sidewall mark (or your kid's prefered mounting point), it may work out fine. In this case, they should at least refund/comp the mount and offer to throw in a couple of free waxes or a tune.
post #9 of 23
Thread Starter 
So... went back to the shop. Later that afternoon. A guy came in and they were supposedly fixed later that afternoon. They called me to come in. The kid who was there in the morning was the only one there.

One ski looked good. The other one looked better, but still slightly off center. I asked to speak to the manager. No one was available. Rob, is the manager/owner. He wasn't in. Was leaving for Alaska in the morning and wouldn't be back until 9/28. I was pretty annoyed. So the kid called Rob. He came in.

He looked annoyed. He removed the bindings and showed me how the holes lined up with the binding jig (fixed now) and how if they still weren't lined up that it must be Marker's fault. I did some quick measurements with some paper and pen. It seemed like it was pretty close anyway. They just filled in the first whole and made new holes right behind the old ones. I just gave in and said fine. It was for my son and it looked close enough.

He put the bindings on and tightened them and handed me the skis. The whole time, no one really sounded apologetic or said they were sorry. He was the one who mounted them the day before.

I guess I learned my lesson. I'll never go to this place again. The place is called "The Grind/Blue Valley Ski & Board Rentals". I was actually looking at some snowboards when I first brought the skis in. It looked like a shop for kids that hang out in the park, so I figured it would be a good place to take twin tip skis. After the mishap, the 2nd day... I was looking around. It looks like it is more of a snowboard/skateboard shop that rents skis also. They don't sell any skis that I could see.

Next time I'll just take it to a bigger place. I just figured I would try a small place in town. My mistake.
post #10 of 23
That is very disappointing. I would expect a shop to make that right. What about the heels? If the toe was mounted off, because of the missing a foot cover, the heel is also off, therefore you will get inconsistent values when they are torque tested.
post #11 of 23
x 7

new skis.
post #12 of 23
Thread Starter 
Quote:
Originally Posted by Philpug View Post
That is very disappointing. I would expect a shop to make that right. What about the heels? If the toe was mounted off, because of the missing a foot cover, the heel is also off, therefore you will get inconsistent values when they are torque tested.
It seemed like the heels were close enough. Even before the toes were remounted, the heels looked even.

The thing that bothered me the most wasn't the fixing vs. replacing. I was pretty much ok with them fixing it. It was just that, the whole time it felt like they didn't believe me that anything was wrong. It was pretty obvious. On one side of the toes I could grip it with my thumb. On the other side, there wasn't even ski to do that.

I was the one who actually saw that the jig had a missing part. Then they finally agreed to fix it. Even then they didn't seem to care that much, like I was inconveniencing them for having to do more then they normally do for $20.
post #13 of 23
Did you get a revised "release test" from the remount? You should.

This is a very poor practice from a ski shop and they should be embarrassed by what happened, not inconvenienced.
post #14 of 23
Thread Starter 
Quote:
Originally Posted by Philpug View Post
Did you get a revised "release test" from the remount? You should.

This is a very poor practice from a ski shop and they should be embarrassed by what happened, not inconvenienced.
Not exactly sure what a release test is. The guy put the boot in and pulled it and it popped out. He did it in front of me. Is that it?
post #15 of 23
Wow, I've never even heard of that shop but thanks for the heads up so I don't wander in there for some work anytime. For future reference Precision Ski in Frisco or Keystone is well reviewed by people I trust.
post #16 of 23
Quote:
Originally Posted by mogulman1 View Post
Not exactly sure what a release test is. The guy put the boot in and pulled it and it popped out. He did it in front of me. Is that it?
OMG!!! Run - don't walk away from that awful shop! BTW, kids skis cost less on the wholesale level than the price of the mount! You should have gotten perfectly (not just close enough with extra holes) mounted NEW skis.!
post #17 of 23
The DIN standard settings relate to the amount of torque required to release your boot. The test should involve an instrument that measures the torque needed to release you boot when the binding is set to your DIN number through the window and the boot is forced out.
post #18 of 23
Thread Starter 
Yeah.. I didn't see them doing anything like that. Although I have gotten bindings mounted before at other places and haven't seen or heard them do anything like that before. Usually they just set the din according to the chart.
post #19 of 23
A shop like this gives bad ski shops a bad name.
post #20 of 23
Sounds like this place does not operate anywhere within the guidelines of the industry at large.

It does not sound like any reasonable standard of care was met .... use of defective equipment and no DIN ....



Send a pal in to see what gear they do carry and if they sell bindings and skis (you indicate they may not), I'd be on the phone with the distributors just to ring their chimes and get them in line.

I wouldn't ski on that stuff you walked out of there with if you freakin paid me!

I would like to think that Marker or Look would give a hoot that one of their shops is placing the public in danger.

Note, when you go into a shop ..... they hand you the ticket to fill out regarding the type of skier that you are so they can adjust the DIN .... and that saves them from any liablilty .... if you lie, it's on you. Sounds like they couldn't produce your signature on a bet if they had to.
post #21 of 23
Quote:
Originally Posted by mogulman1 View Post
Yeah.. I didn't see them doing anything like that. Although I have gotten bindings mounted before at other places and haven't seen or heard them do anything like that before. Usually they just set the din according to the chart.
A release test is not an optional step. It must be done with the pass/fail results recorded and a copy given to the end user. This does not necessarily require actual release values but at least a pass/fail is necessary.

SJ
post #22 of 23
Thread Starter 
Yeah.. Now that I think about it.. I was pretty stupid to have them work on my son's skis.

Thinking back to Saturday. I gave him the skis, the bindings and a boot. He had my fill out my name, phone number and sign a piece of paper without any info. I verbally gave him my son's weight and skier ability. When I picked it up, I gave him $20 for the mount. I didn't get a receipt. I guess I learned my lesson. I'm used to most places making me fill out a lot more info.
post #23 of 23
I just bought new skis for my son, I bought the Heads in 117cm with a JR Rail Flex binding, no drilling required ever! The shop owes you new ski's, you may want to consider these.
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