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Scratched frame and hidden repair-What would you do?

post #1 of 18
Thread Starter 
I bought a 2008 Six13 bike from a major shop here in town about 2 months ago. When I bought ti, there was a visible paint chip on the side of the headset, and I got them to drop the price by $50 because of it, plus touch up the spot (with slightly off color paint). Later on I found another chip at the top of the headset too.

I finally got the frame dirty enough this weekend that I had to clean it. While I was wiping it down I noticed a dull spot by the lower bottle cage and thought my cleaner was having a negative effect on the paint. Closer inspection revealed that the Cannondale logo had been touched up at some point, likely with a brush, and that it had been sanded down to level the surface. While doing so they scuffed the glossy white finish on the bike.

It is not extremely visible, but I paid very good money for what was supposed to be a NEW bike. The originally waned to only give $15 off for the scratch on the headset, but a friend who works there wrote it up as $50 off.
  1. Cannondale wouldn't have sent this out of the factory like that, would they?
  2. What would fair compensation be from the shop?
I look at it this way, they gave me $50 for the other scratch, plus touched it up a bit. This one isn't down to bare frame, but affects a larger area, so I feel like I should get the same thing.

I am not really about to buy anything and would prefer cash, so a $75 store credit maybe?
post #2 of 18
Just ride your bike. It'll get scratched on it's own, and soon you won't care.

At the time of purchase, you probably could have negotiated a slightly lower price, but 2 months later, I'd argue you're outta luck. Put yourself in the position of the shop - the bike's 2 months old, and they cannot prove it happened in the store, or that you did it. All they know is there's a scratch on the bike and you're trying to get some money back, 2 months later. If you're willing to be a dick about it, they might give you a gift card or something, but I doubt they'll give you $75 cash.

To answer your questions:
1) Sometimes stuff happens. We had a couple Cannondales last year with stickers on crooked. But more likely it got scratched between the time it was unboxed at the shop and you noticed the scratch.
2) It's cosmetic and took you 2 months to notice it, even if it happened at the shop. I don't think they owe you anything. What attracted you to the bike is undamaged (assuming it's the ride you like).
post #3 of 18
I gotta agree with Bobatt. It's not fair to a bike shop to expect them to give you money back after 2 months of use. You know that you didn't do it but how are they supposed to know. Since it's not affecting the use of the bike let it go.
post #4 of 18
The warranty should cover defects, including factory repairs that are not holding up. See if the Bike shop will make a warranty claim. U have nothing to lose.

Mchael
post #5 of 18
Shaddup and ride!
post #6 of 18
Thread Starter 
Quote:
Originally Posted by Trekchick View Post
Shaddup and ride!
Thanks Trek, and others.

Honestly, this is kind of what I am feeling. But at the same time, I am like WTF, this is a $1500 bike and some shop rat did a $5 paint repair which wasn't disclosed to me. Had they put a note on the tag or told me it would have been no big deal. They could have at the least buffed the repair after they sanded it.

If I had mounted my own bottle cage i would have noticed it immediately.

EDIT: Purchased on 7/26/08
post #7 of 18
Testors paint
post #8 of 18
Does the bike work?

RIDE IT!

Get it so covered in dirt you can't even see the paint any more.

Or trade me for my bike that has more scratches than a porcupine's make-out partner.
post #9 of 18
If $1500 is "alot" of money for you and this was a major purchase that required a $50 credit for the scratch then YOU should have examined the bike closely to ENSURE that you knew every detail before you plunked down your money.

If this discussion were about a $10 garage sale bike or a million dollar Ferrari my answer would be no different. You the buyer agreed to pay the agreed price for the bike in question- enough said.

No.. I am not an attorney!

I have been living my life lately by asking- will stuff like this really matter to me in 5 years????? If it will then go back- if it won't then just enjoy the bike and stop sweating the little stuff.
post #10 of 18
Thread Starter 
Quote:
Originally Posted by SJB View Post
If $1500 is "alot" of money for you and this was a major purchase that required a $50 credit for the scratch then YOU should have examined the bike closely to ENSURE that you knew every detail before you plunked down your money.
You should look at some of my posts and you might understand why I said it was "alot" of money to me. That beeing said, I somewhat agree with the rest of your post.


I gave this some thought on the drive from work to the LBS. I decided that it isn't really a major thing, but I was more peeved that they might have tried to pull a fast one on me, especially where the salesperson is kind of a friend of mine...

By the time i got there, I figured I just wanted them to tell me what it was from, and maybe offer to buy some buffing compound to buff it out.

Quote:
Originally Posted by Bobatt View Post
To answer your questions:
1) Sometimes stuff happens. We had a couple Cannondales last year with stickers on crooked. But more likely it got scratched between the time it was unboxed at the shop and you noticed the scratch.
Bobatt nailed it. The sticker came out a little tweaked, and Cannondale did a quick fix and sent it out the door. The LBS says they had a bunch come in like that in 2007, but those got sent back. Greg (the guy I know at the shop) told me that the best bet was to just try some buffing compound and then maybe some wax, and if that didn't do it he would contact their company rep at Cannondale.
post #11 of 18
I stand by my previous answer: that is exactly what I would do.
post #12 of 18
You wouldn't believe what car dealers do to touch up cars.

It's a bike, its going to get more scratches... go out and ride.
post #13 of 18
Quote:
Originally Posted by WILDCAT View Post
The warranty should cover defects, including factory repairs that are not holding up. See if the Bike shop will make a warranty claim. U have nothing to lose.

Mchael
If the shop won't, try dealing with Cannondale directly. The idea that they shipped it like that sounds fishy.
post #14 of 18
Glad to hear you got it figured out krp, now get out and ride! And post some pics for us slightly less fortunate folk to drool over. Just make sure we can't see the ugly scratches!!!
post #15 of 18
Thread Starter 
Sure, it's a bike. But it's a road bike, so I expect it to be a little less prone to scratches. And when it does get scratched, I want it to be my scratch!




Comprex, the paint itself has already been touched up, but in the process somebody scuffed the surrounding paint up. If Cannondale uses a single-stage paint all I need to do is buff it out. If they used a base/clearcoat system then new clear needs to be applied to protect and seal the paint in.

I'll e-mail Cannondale tommorow and see what they say.
post #16 of 18
It's all starting to make sense! Did not realize this was a road bike, I can see your frustration.
post #17 of 18
Quote:
Originally Posted by krp8128 View Post
Sure, it's a bike. But it's a road bike, so I expect it to be a little less prone to scratches. And when it does get scratched, I want it to be my scratch!



Chainstay protection is well known, and, IMO, not that important with good derailleurs and chain length.

I would put Surlyn tape on the underside of that downtube tho, starting at the leading edge of the first "a" in Cdale. Especially if you're going to ride over sanded roads in spring or hot chip seal in summer.
post #18 of 18
I wasn't poking fun at you about the $1500- I didn't know if that was "alot" or not- but my points stand no matter what you are buying.

For some $1500 is "alot" and for others not so much- regardless as the buyer you need to be comfortable that what you are buying is indeed what the seller represents it to be. I think we are on the same page and hopefully you end up satisfied- otherwise every time you ride you will focus on that scratch!
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EpicSki › The Barking Bear Forums › Off-Season Sports & The Lighter Side › Cycling › Scratched frame and hidden repair-What would you do?