Originally Posted by Skiing-in-Jackson
Correct. Local shops do this as a courtesy service to the point and click super retailers
. I wince every time I offer a full service boot fit, crossing several manufacturers then the person asks for the model number of the boot and walks out.IMHO.
Originally Posted by Trekchick
That is called Theft of Service.
As shop owners, you should be capitalizing on this. They're not taking advantage of you
, they're doing business. You, however, are being taken because your concept of business is not of the same definition. You and your customers do not speak the same language. You feel ripped off, they don't even give it a second thought. To them, such practice is normal.
Why is this practice not normal to you? Why are your customers categorized as participating in "Theft of Service?" Answer that question, and I'll come back for your "service" next year.
Evolve or die. Either you enter the service group, or you don't.
Just because I live in Japan does not mean that I'm the only customer for a service-oriented shop. Actually, I am the ONLY foreigner at my shop. Of course, shipping from the states is expensive... but are all ski goods distributed from the states? Is this concept only applicable to those residing abroad? That doesn't make any sense. How could my shop possibly survive if they don't actually shelve any goods?
They're a service group.
However, I'll admit, they don't limit themselves to skiing. They actually provide the service of going to people's places of work for group orders... ie- a salesman regularly attends the local High Schools and asks the coaches what he needs for his ball players. Then he orders it in the masses... which drastically exceeds any overhead he would stock. This service provides the coach with the luxury of not having to spend several days online gathering his 60person order of different sizes etc...
Actually, I'm beginning to wonder if the that salesman actually works for my school... he's present that often.
This isn't just sporting goods either. I can order a custom tailored suit in my office. All I do is call the tailor and tell him to swing by sometime... lunch break on Thursday would be great, thanks. One week later and he delivers custom tailored suits to my desk. This concept blows the internet out of the water.
Yeah... service groups are going to bury you warehouse salesmen... just so you know.
customer service is one thing Japan has
figured out. The rest of the world could take note.
But this goes back to the "you owe me" and the "I want it now" crowd. Are those really valuable, and repeat, customers worthy of establishing business models... or will that crowd eventually get the hint that they're not the target crowd?
Again, I'll be honest... it took me a few years to get used to not being able to buy things off the shelf. Now that I get how the society works, I love it. I love that I can have fish that was caught at 2am delivered to my desk for seven dollars... if I order it by 9am that is. On the contrary, if I actually go to a sushi restaurant, it'll cost over 20 bucks a plate.
funny how that works.