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What are your desires?

post #1 of 59
Thread Starter 
As I pondered the lightly falling snow in Summit County and the beginning of ski season, I wondered what are the three top services you-the resort guest- expects from a ski area, either your home area or one you visit. Is it grooming, on mountain amenities, limiting crowds, good restaurants and nightlife or whatever?

With the diversity of membership this forum demonstrates it would be interesting to hear from the customers. These desires might be different in your home area and a place you visit.
post #2 of 59

Nothing else matters, unless the snow is so/so. Then all that other stuff matters.

post #3 of 59
...in which case, a practical, efficient lift layout.
post #4 of 59
When we are at a resort mountain there are a few things that we expect: The lifts/gondolas need to work with a lift line that is moving along. We didn’t come to spend more time in line then on the snow. A trail system that clearly identifies where beginners can test their new skills and where danger/high skill runs exist. I really hate doodling along an easy glade and find that it ends in a steep chute that scares the joy out of my day. Too many times I have found people at Meadows in places they should not have been and felt somehow compelled to get them down and over to a run they can enjoy. Just because a map says ‘green’ doesn’t mean it’s easy. Also a nice feature is multiple restroom facilities. Too often there is a ‘main’ area and it is so packed with the bus crowd that it is totally unavailable for use. The last two are ‘it’s nice when’ category: A tour of the area by a local (maybe instructor?) to get to know your way around and a comfy place to curl up with a pint to tell tall tales of wicked adventure (truth optional) with those that will listen.
My two cents
post #5 of 59
There was that Gondola scene in Hot Dog..The Movie! with Squirrel Murphy...
post #6 of 59
When I ski in the East, good snowmaking and grooming are my primary concerns. My next priority is for the resort management and staff to handle the crowds with hospitality and efficiency.

I want frequent bus service from/to the parking lots. I don't want to wait too long to buy a lift ticket or put the kids in the ski school. After mobilizing everyone and their gear, I want to have a quick base lodge manuever so we get up the mt. sooner.

Now the rant! When I'm on the mountain, I expect the lift operators to make sure that every seat on every lift is filled by one of the people in line ahead of me! : Maximum capacity for my maximum expense of a ticket these days! If the lift is a quad, put 4 people on each chair if there is a line! The sooner I'm heading downhill, the happier a customer I am. Ah, I feel better thinking of the downhill part! [img]smile.gif[/img]

And finally, more resorts should build parking structures (like Vail) to replace the spread out lots, busses, and inconvenience of gear transport. I know there's a Bear out there thinking..."this guy needs valet parking!" Maybe this is the year!
post #7 of 59
I ski mainly at the Vail Associates resorts. I expect a higher level of service at those resorts than I would at a small local hill.

I expect that whoever answers the phone to be knowledgeable about the services that are advertised by their resorts.

I except the employees to be friendly. I honestly do not care if it’s sincere or not.

I expect everyone that is employed on the hill to be familiar enough with the layout to give basic directions.

If its been awhile since the last snow that the grooming be as good as technology allows

I expect the bathrooms to work.

I expect Kleenex at the snot stations.

Expect the outdoor BBQ to be going on a warm day. The fires to be going on a cold day.

If it’s crowded I expect that the lifts load as efficiently as possible. And those lifts be high speed quads with foot rest.

I expect not to spend 45 min trying to find a parking space that I have paid 12.00 for.

Desires, I would like shorter lines at the ski schools. Particularly the kids school. Improved efficiency at the rental counter. More tables at the restaurants. Smaller groups for lessons. Free tours that start earlier in the day. Patrollers that will pull tickets for reckless skiers/boarders.
That they would ban smoking in the lift line.

Reading this I sound like a prima donna. In my defense Vail touts itself as having the highest level of service. So that is what I expect.

[ October 28, 2002, 03:46 PM: Message edited by: Kima ]
post #8 of 59
oops Ski& Golf you only wanted three.
post #9 of 59
Ski and Golf, as an older, not very good skier (but learning) I expect lots of groomed terrain, minimal lift lines, and decent accomodations. As I've mentioned before, thousands of acres of terrain can be a misleading statistic when 80% of the skiers are on the groomed 20%. skidoc
post #10 of 59
Thread Starter 
I appreciate the thoughts-keep them coming.
post #11 of 59
snow snow snow and FAST FAST FAST LIFTS that go to all of the snow.

post #12 of 59
Most days I desire ....................

.............. just to see one of something? :
post #13 of 59


High speed lifts.


Good ski patrol.

Good base medical facility.

A level parking lot for my motorhome.

Stoned lifties who scar away the foo foo riff raff and who leave me to load myself on the chair.


post #14 of 59
Originally posted by Maddog1959:

High speed lifts.


Good base medical facility.

A level parking lot for my motorhome.

Stoned lifties who scar away the foo foo riff raff and who leave me to load myself on the chair.


This is one serious oxymoron!!
post #15 of 59
Originally posted by yuki:
Most days I desire ....................

.............. just to see one of something? :
Yuki, What? :

Maybe squirrels?
(sorry oboe)

[ October 29, 2002, 07:41 AM: Message edited by: Kima ]
post #16 of 59
Thread Starter 
Ah, a new squirrel hunting season is about to begin.
post #17 of 59
A couple of different answers:

Home resort:

• Good snow making with all runs being open during the week and not just on weekends or holidays
• Better lift line management - if you see 100 people waiting in line, create soem organization so that its not just a free-for-all to grab a chair
• A management that cares about more than the bottom dollar - that means CUSTOMER SERVICE and a curtious staff. It would not kill these people to smile!
• Limit of skiers on hill. I understand that the more tickets sold, the better - but time and again I talk to people who say they will never ski here again becuase they have to wait 20 - 45 minutes in line for a run that takes only 20 seconds to get down (small resort in Ontario).

Mountain Resort:

• Cap on costs. Why does a ski lesson at Whistler cost $175.00 +++Cdn per hour while only $60.00 at Mont Ste. Anne?
• Great lodges with plenty of room for lunch crowds
• Great terrain and snow conditions
• Easy trip booking and hassle free shuttle service to and from airport. My trip begins the minute I land at the airport.
post #18 of 59
What do I expect from a resort? Nothing, except they will take care of me if I need mediacl help.

I expect that I will do enough research about a resort to know when to go, what the snow conditions are, what the weather may be like, etc.

I do not care about friendly liftees, an outdoor bbq, quality food, tissues at the lifts, safety bars on the chair, etc. I am their to get up the mountain and ski down. That is all.
post #19 of 59
what are the three top services you-the resort guest- expects from a ski area, either your home area or one you visit. Is it grooming, on mountain amenities, limiting crowds, good restaurants and nightlife or whatever?


not that old "resort" mentality again...

the best thing ANY ski area can do is to spend its money on the SKIING and not the ancillary bull-pucky that makes a "resort."

can you tell that I HATE "SKI RESORTS"?

gimme the old-school ski area any day. while you're at it, keep all the "ski resort lovers" skiing at the "resorts" and participating at Paula's Ski Lovers.

Skiing is about... skiing... have some of us forgotten that?
post #20 of 59
what maddog1959 and gonzo said...
post #21 of 59
I look for ski areas with good snow, good terrain and good skiers. Sometimes high speed lifts are counterproductive because of the crowds they dump on the trails, so slower lifts found at places like MRG and Alta can be desirable, reducing the overall skier traffic.

I absolutely hate an overcrowded resort, and therefore never, ever ski at places like Okemo or Killington. These places are INSANE, with so much traffic on trail that you need to CONSTANTLY be on the lookout, and collisions are probable.

Skiing in that kind of environment sucks, IMHO, which is why I choose MRG over the ‘Bush, Alta over the ‘Bird and avoid service oriented resorts because I don’t really care about facilities, short of the basics listed by the Mad Dog.
post #22 of 59
A willing woman with a voracious appetite for....













skiing and some viagra for my legs.
post #23 of 59
Viagra for the legs--now there would be a product worth inventing.

"My trip begins the minute I land at the airport." The RESORTS should write that one down.

Sounds like a lot of you people would like to ski the Fifties. Since there's no Time Machine to take you back, you might consider the next best thing and the last best place, Montana. Places like Bear Paw, Turner Mountain, Teton Pass. Lost Trail, Snowbowl, Bridger Bowl, Red Lodge, Showdown, Discovery Basin, and of course Lost Trail will meet your wish list in all respects but the high speed lifts.

Wear your expedition weights, though!
post #24 of 59
I like to see one or two steepish (black) groomed slopes... (and I bet others do too, even some of the badassMFs [img]tongue.gif[/img] who admit to skiing only bumps and couloirs)
post #25 of 59
Kima's answer ought to be assigned reading to anybody in a management role at a 'destination resort.' It's perfect, right down to the minor details of ignoring the instruction to stop at three and the apology for being a prima donna.

On the home hill, it's a little harder to say what are the most important. I think I'd say some combination of terrain/conditions and atmospherics.
post #26 of 59
I agree with most of what TheRockSkier and Gonzo say. As long as the ski patrol is competent and there is a good atmosphere of cult-like snow worshipping then I'm in. And stoned lifties are a must, expecially generous ones who like to share... ha jk. Here is what I need on a daily basis, a bed to sleep in, doesn't matter where as long as its warm enough. Skiing, food (it can be cereal for every meal), and interesting people to meet on lifts (oh yeah stoned lifties to hit on too).
post #27 of 59
I prefer places that offer as few amenities as possible - i.e. very little grooming and the less 'resort' atmosphere the better. I can bring everything I need. Good snow, challenging terrain, and lifts that work are about all I'm basically looking for.
post #28 of 59
Ski resorts suck, ski areas are great, local hills are even better. No wonder so many people hit the backcountry instead of resorts.

What I look for in a ski area is as follows:

Good terrain, good snow, quality weather. These are left up to mother nature, the owners/operators just found the place.

Quality lift system. My definition is different than others. I want slow, old lifts that move very few people to the top of the hill per hour. This keeps the ski area more prisine, limits the need for excessive grooming, lessens crowded runs, and keeps the goods around longer. I'd rather wait in line at the bottom of a run than on it. No need for the lifts to access all of a mountain either. If you have to work for terrain a little, even 5 minutes of hiking, most people avoid it, therefore, those who do ski it, ski it, not destroy it.

No resort style at all. No massages, no sushi, no $15 hamburgers from McD's, no $68 lift tickets, no imported liftys with fake accents, no Bogner anything, no valet parking, no pay for parking, no cyber cafes, no $8 cans of beer, no high speed 6 packs, no condos on the runs, no well, you get the point.

Good ski patrol. I trust these people with my life. I thank them everytime I am near one, and enjoy talking with them. These people are the ones that open the mountain for us to enjoy, and should be the best. Some schmuck who can barely control a sled on a blue run is not my idea of good. The ones that I love are the ones who will happily hike up a 60 degree face with a backpack full of dynamite, at 6 am. Ski patrol should be able to ski well also. Belay skills are also nice.

A place to keep a sack lunch and a place to eat it. ever been chased out of the cafe because they didn't make money off of you?

Locals deals. If you live near an area, you should get a deal. Sorry tourists, but locals are the ones who staff the resorts, or at least their kids do. There are many other reasons as well. I can accept this when I travel, I end up paying more for tickets. Colorado have this one nailed.

It all boils down to what I want in a ski area is this: A ticket office, a lift system, a mountain, a cafe, a ski patrol office and a rental/repair building. That is all. I'm there for the skiing, not to be seen skiing.
post #29 of 59
IMHO, it's "resort" mentality that has caused us to become a nation of fat, pretentious, superficial people. You won't catch me seeking a "resort" as my ski hill of choice.

I think skiing as an organized activity would be better off if it severed its ties with the Yuppie Scum who live for "Resorts." Maybe then we could get back to the actual snow dance, instead of the preening, primping, posing and pissing done by Yuppies etc at "resorts."

[ October 31, 2002, 09:50 AM: Message edited by: dchan ]
post #30 of 59
AltaSkier kicks arse!
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