"...I am therefore rather confused about your situation at this point due to these conflicting statements...."
Ami, let me try to explain.
When I said Don't forget to ask for chains... I would to say even asking about it they can do a big mess (my case). Sorry I really do it in a wrong way(my poor English).
I rented the car from Paris.
- The first contact was through the Hertz page, made the reservation and NOTHING came on screen to say me about tires or chains.
- After that, I've made a call to hertz to check if they have some "promotion". Again, even after said about the plan to travel for many Europe countries, nothing was said about special tires or chains.
- Here, at the Forum, many fantastic information were gathered about Austria road condition, Sticker and so on. Those mates concerns let me to be in tune about chains.
- At the Hertz pick up at Charles airport, they ask us where we were going and we answer - France, Germany, Austria, Italy and Switzerland. The only would to know it to warning us about the restriction of go to East Europe countries. I ask again about chains. the response: No chains, you must to buy at a gas station if you want it. No mention of snow tires or whatever.
In the same trip we were at US, Washington DC, Jan, 29 for a day(rent Avis) and back Feb, 12 and go to NY under a big snow storm, that force us to sleep at North of Chesapeake bay. Well they gave us cars with the correct tires. we need to ask for Nothing "special" on this way(Avis again).
My point is: even told the Hertz people about our itinerary and showing the countries where the winter tires are mandatory,
they don't oriented us or gave us a car with the right tires. And, for sure, if anyone must to knows about the security issues and about the rules and laws this must to be the Hertz not me.
In my opinion all the Hertz procedures should be revised. Also the people who treat with us at Paris were absolutely under trained and almost can't spoke in English. A total shame for Hertz.
Well, that's it!