Sorry, but that reply from Völkl is plain wrong. But hey, what should you expect from a distributor that can't spell the name of their company correctly? I measured a new Völkl side edge at three degrees the other day, and I also fully tuned a pair that came out of the wrapper dead square, edges and bases to be prepared.
I'm just going to repeat the same statement I make every time this tired topic comes up: If you like the tune on the ski from the factory, have a qualified tech check what bevels are actually on it and repeat them. If you don't like the tune from the factory, have a qualified tech set it up differently and see if you start liking it. I really don't understand what is so hard about this.