I'm in both the voice and data markets for telecom. There are so many differences between what the users are willing to pay for that they are very different when it comes to network reliability. Telecom for voice is just about the most robust and reliable industry outside of aerospace. It's considered a neccessity nowadays. Data on the other hand is a luxury and so puts up with an amazing amount of downtime since doing it cheap is more important than doing it in real-time. The bits and bytes of an Email can get there eventually and all out of sequence (your PC puts them back in order), but those samples of speech MUST get there on time and in sequence to be any good to your brain. The cost of the last few percentages of reliability go up exponentially after the 95% mark. Data is still nowhere near as reliable as voice because of computer's willingness to wait.
If your 'net connection and phone line are both down, which one do you want back first?
In my experience, customers ALWAYS want it cheap. They never think that an outage will happen to them untill they have to deal with the consequences with thier first outage. Then they decide to upgrade to more reliable facilities as part of the cleanup and damage control after the fact. Buy cheap, get cheap.
<FONT COLOR="#800080" SIZE="1">[ December 13, 2001 04:22 PM: Message edited 1 time, by TomK ]</font>