Originally Posted by at_nyc
Unlike Avis/Hertz, Enterprise is a "franchise". Meaning each location is privately owned, including their cars. So, depending on your luck, you may find a great location, a terrible location, or anything in between.
The one thing all Enterprise share, is the "repair" rate, which is often considerably lower than anything else. And that's what I've used them for. I've had some really good experience with great cars on a few occasions.
That's why you can't drop your car at a different location than where you rent it. They won't even give you a rate quote for it. And if you have mechanical problem or get into an accident away from the rental location, God help you.
knowing that, they wouldn't be my first choice unless they're significantly cheaper.
Thats interesting! I have always had good to great service from them except as other mentioned, the 'too much service' thing. I was unaware of 'privately owned' part and will definately take that into consideration in the future.
Once we got a full week out of Denver airport for practically nothing by just telling the guy on return that the car sucked wind. Nothing specific, car ran fine, we just didn't like the car. (We really, really didn't like the car at all---Chrysler magnum RWD wagon w/automated everything in snow country---it was the car version of cousin Eddie in Christmas Vacation, a hulking beast in a leisure suit).
Tried the same tactic in Seattle, just because, and the guy there looked at me like I had three eyes --- so I told him the story, he laughed and still said no to any further discounts.