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Atomic 412 Racing Binding problem - Page 2

post #31 of 48
Thanks for the clarification - just noticed someone else had recently posted a similiar question on the Blackeye.
post #32 of 48
Thread Starter 
Update - Very Pleased

I received a response from Amer Brands (parent company of Atomic). They were well aware of the issue with the 412 bindings, and even though I purchased the skis second hand, the skis came from the US and I live in Canada, and the bindings are 5 years old....they have informed me that will be sending me two new heel pieces to replace the defective ones at no Charge!

All I can say is Excellent service. They are willing to stand behind their name and ensure that any products that are in the field will meet expectations.

So, even though there was some negative feedback on this thread about Atomic, in the end I would have to say this is an overall positive situation.

Kudos to Atomic and Amer Brand!
post #33 of 48
Thread Starter 
[quote=
One addiitonal point; new skis and bindings don't cost $1500.00:[/quote]

Try buying a top end ski in Canada. Let's just look at Atomic with Bindings , MRSP, and the you still have to add 15% tax because of being in Canada. From the Ski Canada test from 2007-08, pretax, Atomic lists 9 skis that will come in over $1500 and 8 skis that will come in between $1250 and $1450.

I am not singling out Atomic as being pricey, all manufacturers are getting up in that region. Yes, you are going to argue that no one pays MRSP, but it is the starting poitn for negotiations. If I am comparing the price of a used ski, the MRSP is a ballpark to use for my comparison.

the list can be found
http://www.skicanadamag.com/Gear/skilistings.html
post #34 of 48
Quote:
Originally Posted by HudsonHacker View Post
Try buying a top end ski in Canada. Let's just look at Atomic with Bindings , MRSP, and the you still have to add 15% tax because of being in Canada. From the Ski Canada test from 2007-08, pretax, Atomic lists 9 skis that will come in over $1500 and 8 skis that will come in between $1250 and $1450.

I am not singling out Atomic as being pricey, all manufacturers are getting up in that region. Yes, you are going to argue that no one pays MRSP, but it is the starting poitn for negotiations. If I am comparing the price of a used ski, the MRSP is a ballpark to use for my comparison.

the list can be found
http://www.skicanadamag.com/Gear/skilistings.html
MSRP and 'Street Price' are two cpmpletly different animals!
With the strong canadian $ and weak US $ wouldn't you just do a little shopping South of the border or on the web.

Here is a site i just randomly picked, I am sure there are mnay others less expensive.

$1500.00 Nope!

http://startingate.net/mm5/merchant....de=ATOMRACESKI
post #35 of 48
Quote:
Originally Posted by HudsonHacker View Post
Update - Very Pleased

I received a response from Amer Brands (parent company of Atomic). They were well aware of the issue with the 412 bindings, and even though I purchased the skis second hand, the skis came from the US and I live in Canada, and the bindings are 5 years old....they have informed me that will be sending me two new heel pieces to replace the defective ones at no Charge!

All I can say is Excellent service. They are willing to stand behind their name and ensure that any products that are in the field will meet expectations.

So, even though there was some negative feedback on this thread about Atomic, in the end I would have to say this is an overall positive situation.

Kudos to Atomic and Amer Brand!
Great news HH

I had a pair of those skis (and bindings) and totally loved them!!
Never had any issues with the Atomic bindings, not the 4.12 on my SL9.16 and three pairs of SL11.12 nor the 6.14 on my BetaRace 10.26 (man, what a ride those were!!! ) or the 4.12 on my GS11.21.
I currently ski an SL12 with the Neox 412 and am loving them both so far.

Good luck and I hope you get the replacements soon!!
post #36 of 48
Thread Starter 
Quote:
Originally Posted by Atomicman View Post
MSRP and 'Street Price' are two cpmpletly different animals!
With the strong canadian $ and weak US $ wouldn't you just do a little shopping South of the border or on the web.

Here is a site i just randomly picked, I am sure there are mnay others less expensive.

$1500.00 Nope!

http://startingate.net/mm5/merchant....de=ATOMRACESKI

Contrary to popular belief, buying in the US at a cheap price is not always a good idea. If it gets tagged by customs, you would freak at the duty they charge. Dependign ont he product, and who clears it, you can get hit heavily. The used skis I just bought for $108, I got dinged with $62 in taxes and duties, so you take your chances and hope you don't get flagged. If you get them in without getting dinged, then yes, you are right, the deals in the US are great.

Okay, let's get away from the $1500 price point; let's say skis are $1000 with bindings, I am sure you would agree with that. I still will buy used any day of the week and spend the difference on lift tickets/vacations. 90% of the people who buy new skis do not wear them out, camber is still good, lots of edges left to sharpen up, sure maybe cosmetically they are scratched up, but I bump ski and spend lots of time in the glades, so my skis are going to get trashed on the topside anyway.
post #37 of 48
Quote:
Originally Posted by Backin2Ski View Post
This thread is getting me down. I've been looking at purchasing a pair of Atomics - not thrilled to here the dislikes with the bindings. I'm looking at the Metron 10s or maybe the Blackeye.
Question:
The Neox 412 bindings list a brake width of 76mm and 81mm - does this correspond to fitting the width of the ski? I've been looking at some ski only deals and was wondering what brake width I will need to look at.

I agree with Atomicman, this has nothing to do with the Neox series. I have two sets of Atomic skis, GS9 Race and Sugar Daddy's, both with 412 Neox on them. They are as Atomicman said, they're bullet proof, no problems at all, easy to adjust. Only thing is that I think they are a little heavy.
post #38 of 48
Thread Starter 
Quote:
Originally Posted by Skipirate View Post
I agree with Atomicman, this has nothing to do with the Neox series. I have two sets of Atomic skis, GS9 Race and Sugar Daddy's, both with 412 Neox on them. They are as Atomicman said, they're bullet proof, no problems at all, easy to adjust. Only thing is that I think they are a little heavy.
When I started this thread, I had no intention of it turning into a "bash Atomic" thread. I began it to ask for some technical assistance.

My reason for reviving it was to point out that the service I received from Atomic was beyond what one would expect and I feel it is incumbent upon me to let others know that Atomic really stood behind their product on this. Lots of companies can have production/design problems. It is how they deal with these issues after the fact that separates good companies from mediocre companies.

For those people who have mentioned they had experienced problems with a particular binding, did you give the manufacturer an opportunity to rectify the issue? And by manufacturer, I do not mean just the local ski store.
post #39 of 48
Quote:
Originally Posted by Atomicman View Post

None of this discussion is IN ANY WAY relevant to the NEOX series. The neox binding is bullet proof. No problems I know of whatsoever.
I agree! I have been shopping around for some new bindings for my new Hart pheonix boss skis and like the Neox 614 for its free floating and realese variables. I have a friend with this new atomic binding the Neox system and raves about them! I like the new Marker dukes but the free flex binding is just something I gota try! Hey Atomicman PM me if you have knowledge on mounting these binding the Neox 914,s with 99mm brakes for my heart 120 92 110,s my boot is 355mm expert. Im taking down to the shop in my town the techs good and willing to work with me on finding center with me on the ski any recomendations?
post #40 of 48
Quote:
Originally Posted by HudsonHacker View Post
Update - Very Pleased

I received a response from Amer Brands (parent company of Atomic). They were well aware of the issue with the 412 bindings, and even though I purchased the skis second hand, the skis came from the US and I live in Canada, and the bindings are 5 years old....they have informed me that will be sending me two new heel pieces to replace the defective ones at no Charge!

All I can say is Excellent service. They are willing to stand behind their name and ensure that any products that are in the field will meet expectations.

So, even though there was some negative feedback on this thread about Atomic, in the end I would have to say this is an overall positive situation.

Kudos to Atomic and Amer Brand!
: I'm impressed.
post #41 of 48
Which is the better binding between Atomic's Race 614 and Neox 614? will both fit the metron series skis? what brake width is optimal for a 74mm waist 76mm or 81mm?
post #42 of 48
i would go with the Neox 614. It is a better binding and the ski is predrilled for it. (Youcan use the Race 614 but must drill out pre-marked dimples to mount it)

If you don't care about 6-14 Din range and like a bit lighter weight the neox 412 is much lighter then the 614.


Which metron are you mounting?
post #43 of 48
Thread Starter 
Just an update, Atomic did not send me 2 heel pieces, they sent me 4! I can ski them hard and not worry if one blows up since I have spares. Sure, I will always carry a spare in my ski bag, but since they are so easy to swap out, I do not envision encountering any down time due to these bindings. I would have posted this earlier, but I was travelling and when I returned home they were waiting for me. Once again, Atomic truly stepped up here above and beyond what one would expect would be reasonable customer service.
post #44 of 48
Quote:
Originally Posted by Atomicman View Post

Which metron are you mounting?
I saw a good deal on a pair of 05? Metron 9.2 iso that temped me for cruddy/mixed condition days. Are you familiar with this model?? pros/cons...?

thx
post #45 of 48
Quote:
Originally Posted by Supra View Post
I saw a good deal on a pair of 05? Metron 9.2 iso that temped me for cruddy/mixed condition days. Are you familiar with this model?? pros/cons...?

thx
I have not seen a metron 9.2. Is it a European Model or a private label or something. Anyway, what is the waist dimension?
post #46 of 48
126:74:110, but the pair I had my eye on already sold...
post #47 of 48

 

Check out the recall site, you may be eligible for replacement 412 heel piece.

 

 

http://www.cpsc.gov/cpscpub/prerel/prhtml09/09077.html 

post #48 of 48

Also see the Atomic website for recall info - http://www.atomicsnow.com/us/consumer-service.html

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