I will start by saying that I am getting back into skiing after a good 10 years away from it. I recently bought 2 brand new pairs of skis. I needed boots and more importantly a good boot fitter. I heard pretty good things about The Sign of the Skier on Yonge St. in Toronto. Close to a month ago I go in and order a pair of boots. They didn't have the exact same pair I was after but one in the same family so the guy helping me used those to size me. He seemed really nice and sounded like he knew what he was talking about. Fast forward 3 weeks or so and my boots finally get there. I go in to pick them and in the process brought my 2 pairs of skis with me. Once there they tell me it will be another 2 or 3 days for them to adjust my bindings to fit the boots. I wasn't too happy about that but oh well. Before I left I decided to buy a new set of poles. There wasn't much in my size and I ended up walking out buying a 185.00 pair of Lekis. Once I got home I looked at my old poles and figured they were fine and shook my head saying what was I thinking spending that kind of money on poles. So 2 days later I go back to pick up all my stuff with the intention of getting at least credit for the poles as I still needed a boot and ski bag among other things. I tell them how I just bought them and so on. The young kid helping me says that the poles are pretty scratched up and claimed I must have used them. Now I was upset. I told them they never left my car. He said sorry. I then asked to speak to the managaer. Now this guy was a real piece of work. Sorry but he was a total idiot. He of course didn't believe a word I said and said there's nothing he could do. I told him I was very upset and that I would never return here. He basically couldn't care less. No compromise or anything. I told them how can I possibly go skiing when you guys have all my gear. Still nothing. Oh I forgot to mention the day I went to try the actual boots when they came in I was serviced by another guy and not the original guy I dealt with. Seems strange to me. This guy basically did nothing to the boot. Sold me a pair of fancy footbeds and that was it. Seemed more concerned talking with fellow staffers and customers he must of known. To sum up I am truly disappointed in that shop and I advise anyone to stay clear of the place. More to come.
post #1 of 103
12/20/07 at 4:32pm