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Any BeyondClothing Jacket Owners? Would like some feedback...

post #1 of 16
Thread Starter 
I'm in the market for a real ski jacket this season, no more wearing my cheap Aeropostale jacket I got my freshmen year of highschool!

Since I'm also new to skiing, I haven't learned all the small nuances of various brands and models within those brands. I saw a thread about the BeyondClothing site launch and spent time last night building some custom clothing and was really really impressed with the [perceived] value of the kit. Is there anyone who owns stuff from BeyondClothing that wouldn't mind sharing their impressions? I'm particularly interested in the Cold Fusion X jacket, but am curious about their pants and thermal base layers, as well.

I'm also considering a jacket from Karbon, Helly Hansen or North Face. I ski Kirkwood in Tahoe and my core doesn't tend to get as cold as my extremities; so super warm isn't as critical, but wind and waterproof, as well as ease of movement are very important. If you have other makes of jackets to suggest please feel free (bonus points if you follow up a jacket name with why I should be looking at it ).

Thanks all,

Jason
post #2 of 16
Hi Jason,

I have the previous version of the Cold Fusion (without the "X"). Judging from the description of their website, seems to be pretty much the same jacket with a new hood.

I am very happy with my jacket--construction and fit are excellent. Stitching is excellent and the jacket is in great shape after 2 years of regular use. Quality is comparable to Arc'teryx, Marmot, etc. There is some very minor fabric pilling on the shoulders but you'd have to look closely to notice. The Schoeller fabric is very breathable, windproof, and reasonably warm, though for me I find that I need something more when it gets below 20F (e.g. a shell over the jacket). My only real gripe was that the old hood wasn't that great (non-stiffened brim, volume control was not good, bulky face flaps) but it seems that the new hood has addressed these issues.

It will stand up great to prolonged light/medium rain, but I have not taken it out in a true downpour for more than a few minutes. I wouldn't choose this jacket for a rainy backpacking trip in the PNW, say, but it will keep you dry under any reasonable skiing conditions.

In summary, highly recommended jacket. I think it'd be a good choice for Tahoe, especially if your core tends to be warm.

Andrew
post #3 of 16
Thread Starter 
Thanks Andrew! I put in my order on December 17, now its just a waiting game... The confirmation email said the build process will be about 4 weeks but I'm hoping they can "under promise and over deliver". I'll write up a review of my impressions after a few days out in the jacket.
post #4 of 16
Quote:
Originally Posted by slave2gravity View Post
The confirmation email said the build process will be about 4 weeks but I'm hoping they can "under promise and over deliver". I'll write up a review of my impressions after a few days out in the jacket.
Their jackets are very high quality but do NOT expect to get it any time soon, i.e., it will be at least 4-5 wks. Customer service is also not their strong suit (frankly it sucks)
post #5 of 16

Beyond Clothing, status of Cold Fusion jacket

slave2gravity,

Hi. My name is Dan, and I'm with Beyond. If you email me your order # or last name, I will check on the status of your Cold Fusion jacket.

Quote:
Originally Posted by slave2gravity View Post
Thanks Andrew! I put in my order on December 17, now its just a waiting game... The confirmation email said the build process will be about 4 weeks but I'm hoping they can "under promise and over deliver". I'll write up a review of my impressions after a few days out in the jacket.
post #6 of 16
BlueOx,

Hi. I'm Dan, the new guy at Beyond, and part of my great job is to address honest and objective comments like yours.

While I can't say "it sucks," customer service is a priority at Beyond that is in the spotlight. I won't be throwing any sugarcoated canned cliches at you, but I will tell you that combined with a super busy winter order season and a relatively new hire in the customer service department (Mary is fantastic and has a grasp on exactly what Beyond and its customers need...plus she has a great phone voice to boot!), things have not been perfect all the time. But the Beyond staff is working hard and will bend over backwards to take care of everyone. Are we hitting the bullseye everytime? No. Do we learn from each misstep so that it doesn't happen again? We better, or else!

Yes, there is a 4 to 5 week waiting time for the delivery of a garment. It's a matter of FIFO (first in, first out). FYI, wait time outside late November through mid January is approximately 2 or 3 weeks.

Please feel free to contact me with any other comments or suggestions. I'll make sure Scott Jones, owner, reads them, and implements any helpful input into how Beyond can better serve those who choose to wear our pants, jackets and baselayers.

Thanks for reading. Hope I didn't make your eyes glaze over,
Dan


Quote:
Originally Posted by Blue Ox View Post
Their jackets are very high quality but do NOT expect to get it any time soon, i.e., it will be at least 4-5 wks. Customer service is also not their strong suit (frankly it sucks)
post #7 of 16
Thread Starter 
Quote:
Originally Posted by Blue Ox View Post
Their jackets are very high quality but do NOT expect to get it any time soon, i.e., it will be at least 4-5 wks. Customer service is also not their strong suit (frankly it sucks)
I think the above post by Dan shows that Beyond seems to care for their customers. I received a PM from him similar to the post and he responded to my reply immediately, despite it being after hours. Anyways, I think the cool feature of the Beyond site is the ability to track your order through the manufacturing process. In the past several weeks I've seen it go from being in queue, to measured, cut, awaiting a 'master sewer' and no in post production. Should hopefully ship out by end of week and I can report back before long on how the jacket holds up.

FYI - Dan's response to my reply back to him --

Five weeks is the delivery time, and it truly is first come, first served. I have a few Beyond Gear Ambassadors patiently waiting for their gear, but they understand there is no cutting in line, ha. ...PS: check out our new blog which will move to the Beyond site shortly: http://blog.downwardspiraldevelopment.com/index.html
post #8 of 16
Historically their service left much to be desired but I'm glad you're having a good experience. Obviously they're trying to improve in this area.
post #9 of 16

No response from beyondclothing.com

Hi. I hope Dan is still reading these forums - tried to send a PM but can't yet because I'm new.

I've been trying to get a catalog from beyondclothing for over five weeks now with still no response. Tried sending emails to different email addresses at beyondclothing.com and only ever got one reply saying they had lost my email.

I really do want to give these guys a chance and place an order but if they ignore emails and can't send out a catalog then sadly, I can't put much faith in them

Might be better to take my $ elsewhere - have also been looking at Arcteryx lately.


Quote:
Originally Posted by beyondclothing View Post
BlueOx,

Hi. I'm Dan, the new guy at Beyond, and part of my great job is to address honest and objective comments like yours.
post #10 of 16
I don't own any Beyond Clothing, but I met Scott Jones, who started the company, while skiing at Crystal Mountain, Washington.

He's a great guy with a passion for making things that really work. Apparently, he got a big break doing some last minute work for some military special forces outfits that needed high performance, lightweight and durable clothing.

They plan to open a small retail store in Seattle starting this summer. When they open I'll be there to check it all out and get measured. Nothing like having your exact measurements on file and being able to order top notch stuff to go. I'm a little difficult to fit into most outdoor clothing (short and thin), so finding this company is really exciting to me.

JonnyMo
post #11 of 16
My advise is to avoid them.

they do not answer emails ,

the can not get there billing system to work properly.

in the end, custom fit is nice, but not worth the hassle they caused me , my North Face Jacket ( although a little baggy ) does the same job.

One unhappy customer
post #12 of 16

I first heard of BeyondClothing from one of my buddies in Naval Special Warfare and ordered a coat for myself.  The coat was great, but it took months to arrive and I missed the season.  I decided to give them another try this year and ordered my wife a coat. Customer service has gotten worse and so have the delays.  I ordered in the first week of December and still haven't received my wife's jacket.  Worse yet, after being charged for the order and multiple emails and phone calls with no response I finally got through to Scott (the owner).  He promised that my wife's coat would be shipped in two days and would be sent by 3-day UPS.  We received notice over a week later that the order was being shipped by UPS ground and would take 7-10 days.  Scott, love your product, but your customer service and unreliability have made me think twice about relying on your company to supply my organization

post #13 of 16

Ive been itching to try beyond's stuff...but the posts here and elsewhere on Cust Serv. have really scared me off....Ill bet they make a really nice softshell...maybe if you order in the summer it would be best

post #14 of 16

Scott here from Beyond.  I was hoping to get in touch with anyone who had a bad experience with Beyond over the last few months.  First, I am sorry.  Beginning in December we were inundated with an unexpected amount of orders.  As every product is proudly custom made here in Seattle, we were unable to keep up with demand.   All hands were on deck to produce as quickly as possible, and our customer service was 'challenged' because of it.  I take personal responsibility for this and promise that any coorespondence to connect@beyondclothing.com will be answered in a timely manner.

Please know that Beyond is going strong and is rededicating itself to learn from the past and be that much better in the future.

We hope to hear from you soon,

Scott Jones

post #15 of 16

Scott is it possible to get  a printed catalog.  I may be slightly old school but from the web, im having a hard time understanding the difference between your two soft shell jackets.  Of course i understand what a raglan sleeve is but what are the practical difference between the two?   

 

as per your faq section, what makes one a more traditional ski jacket?

post #16 of 16

Hi Scott,

 

i can not remember how many emails i send to you or the connect email address , never received any reply from you guys. I guess you just only want to deal with happy customers.

 

My problem with your product ( coldfusion jacket) is that is not as warm as my north face jacket, my wife's schoeller fabric jacket feels much thicker and your billing cycle ( 3 month late) cost me another extra 100 dollars in exchange rate variations.

 

 

Regards;

 

Ralf

-Australia-

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