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2008 Dynastar Legend 8000 - Page 2

post #31 of 51

It seems only reasonable that some form of good faith compensation (even minor) is worthwhile here. In sending you an email and giving me information over the phone, it is clear that they made an error and are not delivering the product they advertised. They have offered me the same ship-back form. Good faith and the inconvenience should be worth something (at least it seems so to me). Is that just sour grapes? I must admit to being peeved about this. The ski is fine - it's just not what was advertised (assuming, of course, that when mine arrives that it will also be the 2007). As for being out anything - that's not entirely the case (potential gain or loss with exchange for me; time spent; and they risk losing the trust of customers believing that "what you see is what you get").


Edited by Alberto - 11/2/11 at 6:25pm
post #32 of 51
If anybody wants to pass on 178s they ordered, let me know -- I might be interested in taking them off your hands.
post #33 of 51
Thread Starter 
Quote:
Originally Posted by skier219 View Post
If anybody wants to pass on 178s they ordered, let me know -- I might be interested in taking them off your hands.
I'm only a lowlife member. I can't sell on this site because I'm out to rip off anybody and everybody that I can. Sorry.
post #34 of 51
Thread Starter 
Quote:
Originally Posted by Alberto View Post
It seems only reasonable that some form of good faith compensation (even minor) is worthwhile here. In sending you an email and giving me information over the phone, it is clear that they made an error and are not delivering the product they advertised. They have offered me the same ship-back form (except that for me, in Canuckistan, it is not a convenient thing to accept at UPS shipment for starters, let alone re-pack and send it back). Good faith and the inconvenience should be worth something (at least it seems so to me). Is that just sour grapes? I must admit to being peeved about this. The ski is fine - it's just not what was advertised (assuming, of course, that when mine arrives that it will also be the 2007). As for being out anything - that's not entirely the case (potential gain or loss with exchange for me; time spent; and they risk losing the trust of customers believing that "what you see is what you get").
Obviously caveat emptor applies to SAC.
post #35 of 51
Yeah, I'm upset about what has happened, but anyone can make a mistake. My concern now is what they will do about it. To simply say "We'll pay you to ship them back to us" seems, quite frankly, to be both unsatisfactory and quite wasteful (they have been sent and the cost of shipping, not to mention the time and energy to fill, ship and return the order, would be wasted). I'll wait and see. I ordered the 178s. Let's see if that's even right!
post #36 of 51
i have the 2006 8000 and 8800. like 'em both. go small if you want to whip around in tight trees- i did, and it's great.

the newer legend series- mythic rider and 8000 i hear from a trusted pro- are a little softer/more forgiving.

if you can find last year's models, there a sure bet. off topic, but:
both float pretty well- obviously the 8000 isn't quite as floaty as the 8800, but it's a quick ski that's good in bumps, groomers and mixed bag stuff. overall, it's not a super-burly ski, but a good all-arounder. if you stay on trail at 60% of the time, go for it.
post #37 of 51
Yeah - thanks a lot. The thread is about something quite different now. It's not like the ski was foreign to those posting about it. But, hey, glad to hear you liked it.
post #38 of 51
Quote:
Originally Posted by Robscapes View Post
Picked up a pair of the 172's on the first offering. Yes another ski that I didn't really need but at that price "What the he.." Because SAC listed the retail price as $875, i assumed it was the 2007 ski but that somebody had posted the wrong graphic.
Well, if everyone here is correct, I'm even happier with my purchase.
I'll post again when the ski arrives to confirm if it is a 2008.
Seems that it was just as I suspected. Well for those of you who ordered the ski- You still got a very, very nice ski at a terrific price.
From everything I have ascertained, the 2008 "improvements" are not that radical and do not diminish the fact that the earlier design was very well thought of. C'mon guys this isn't fashion and no I don't need a lesson in
"false advertising"
SAC and Backcountry are very reputable and I for one, believe it was an honest mistake.
post #39 of 51
Let's see now.......SAC is giving you a full refund and has sent you a call tag to pick up the skis-AND you want further compensation??? AND, it's still a great deal "in season" on a highly regarded ski? Gotta call you guys out-you're cheap whiners! Not much more a business can do-they've taken care of the mistake.
I've had great experiences with SAC, and it sounds like they've rectified their goof-up in a timely, satisfactory manner. If some of you guys think you deserve more I'd sure hate to have you as customers!
post #40 of 51
Thread Starter 
Quote:
Originally Posted by John V. View Post
Let's see now.......SAC is giving you a full refund and has sent you a call tag to pick up the skis-AND you want further compensation??? AND, it's still a great deal "in season" on a highly regarded ski? Gotta call you guys out-you're cheap whiners! Not much more a business can do-they've taken care of the mistake.
I've had great experiences with SAC, and it sounds like they've rectified their goof-up in a timely, satisfactory manner. If some of you guys think you deserve more I'd sure hate to have you as customers!
I woud hate to have you as a consumer advocate. A company pulls a classic bait and switch, does nothing IN ADVANCE to fix the problem, waits to see if anybody complains, changes their website to conceal the fraud, and then offers to take the item back. In my state, deceptive trade practices, which this is, is strict liability and it doesn't matter if SAC says "we simply made a mistake." It is a good deal, but it is no better than eBay. They misrepresented the product and hoped it would work out for them in the end. They even confirmed in an email that it was the '08 product. This is nothing more or less than pure old fashioned fraud. A first year law student could win this case.
post #41 of 51
Business MAKE MiSTAKES! You're getting a full refund and a call tag-you're out nothing except a little time. If your time is SO valuble you should be paying the shot in a retail store where the exact merchandise can be examimed and confirmed rather than nickle and diming on the internet.

BTW, I have no association with SAC, but when I see a business doing the right thing to correct a problem, and someone STILL takes them to task,I get irked.
post #42 of 51
Yeah, I don't believe that there was any "bait and switch" and, as I have said earlier, I think it really was a mistake. You clearly don't realize the hassle that is involved where I live in dealing with UPS. I have lived in the US, and trust me, the service is far different. As for being annoyed, it's with regard to their having confirmed with at least two of us that indeed it was the 2008 ski, they noted the mistake and changed information in the computer and failed to inform the customers. That leads to an unhappy surprise that is hardly "best practice" in business. Your comment about them fixing the problem in a timely manner is one which I dispute. Nonetheless, I acknowledge that the deal is a decent one (not "fabulous" as I had a line on some 2007s that were slightly used and near new, with bindings, for slightly more). I know it sounds like whining, but the decision to purchase was based on what was offered and now, if I choose to return them, it will be with a considerable hassle in terms of time and distance.
post #43 of 51
Thread Starter 
Quote:
Originally Posted by John V. View Post
Business MAKE MiSTAKES! You're getting a full refund and a call tag-you're out nothing except a little time. If your time is SO valuble you should be paying the shot in a retail store where the exact merchandise can be examimed and confirmed rather than nickle and diming on the internet.

BTW, I have no association with SAC, but when I see a business doing the right thing to correct a problem, and someone STILL takes them to task,I get irked.
This is priceless. You're saying that people who buy off of SAC, which is nickle and diming on the internet according to you, are somehow less of a blue ribbon consumer and not subject to the same protections as someone who buys at a brick and mortar store.

The question is always what did they know and when did they know it, and then what did they do about it. If they knew about this before the skis were shipped or before they were received by the customer, which I'm almost certain they did, they had a duty to inform the customer in advance that a mistake had been made. To me, that is where the real rub comes in. They weren't upfront or proactive about it.
post #44 of 51
Quote:
Originally Posted by MJB View Post
I'm only a lowlife member. I can't sell on this site because I'm out to rip off anybody and everybody that I can. Sorry.
Well, I'm just a member too, so that probably covers both our asses. I think the new rule says that only supporters can initiate FS threads in the gear swap. That doesn't prevent members from working deals outside that avenue... In fact, I can still make a "WTB: SAC 8000" post over there.
post #45 of 51
Quote:
Originally Posted by MJB View Post
I woud hate to have you as a consumer advocate. A company pulls a classic bait and switch, does nothing IN ADVANCE to fix the problem, waits to see if anybody complains, changes their website to conceal the fraud, and then offers to take the item back. In my state, deceptive trade practices, which this is, is strict liability and it doesn't matter if SAC says "we simply made a mistake." It is a good deal, but it is no better than eBay. They misrepresented the product and hoped it would work out for them in the end. They even confirmed in an email that it was the '08 product. This is nothing more or less than pure old fashioned fraud. A first year law student could win this case.
GEEZ, let's not lawyer us to death here.
SAC is very reputable and I'm sure many bears can attest to that.
**** happens and they are willing to refund both $ and shipping cost.
I know it is a hassle if you bought the ski, but to accuse them of deceptive practices. Let's get a grip on things here and remind me never to do bussiness with you.
post #46 of 51
Quote:
Originally Posted by Robscapes View Post
GEEZ, let's not lawyer us to death here.
SAC is very reputable and I'm sure many bears can attest to that.
**** happens and they are willing to refund both $ and shipping cost.
I know it is a hassle if you bought the ski, but to accuse them of deceptive practices. Let's get a grip on things here and remind me never to do bussiness with you.
Nov 30, 2007

I'm sure that SAC is a "house of repute".

My 2c worth is that two Bears e-mailed and got the same response saying that the skis were 2008. This is somewhat puzzling and needs clarification. Again, we should take the old adage to heart, "if it is seems too good to be true, it's probably too good to be true".

Think snow,

CP
post #47 of 51
Yep - too good to be true - mine arrived this afternoon (UPS just dropped em on my doorstep - no one was home and somebody could have had a pair very easily today!). They are the 2007s as suspected. Now to decide what to do with them (probably keep em as I have this "never met a ski I didn't like" thing going on!).

Edit update: I decided to keep the ski. I called SAC and was treated very well and respectfully. I have no complaints about them; as I indicated previously, I knew that the picture issue was simply a mistake and that there was no intent to be deceptive. In the end, while disappointed with the ski not being the advertised 2008, they have provided a really good ski at a great price.
post #48 of 51
If anyone's got a SAC 165 that they want to part with (even an '07) pm me.
post #49 of 51
Thread Starter 
Quote:
Originally Posted by Alberto View Post
Yep - too good to be true - mine arrived this afternoon (UPS just dropped em on my doorstep - no one was home and somebody could have had a pair very easily today!). They are the 2007s as suspected. Now to decide what to do with them (probably keep em as I have this "never met a ski I didn't like" thing going on!).

Edit update: I decided to keep the ski. I called SAC and was treated very well and respectfully. I have no complaints about them; as I indicated previously, I knew that the picture issue was simply a mistake and that there was no intent to be deceptive. In the end, while disappointed with the ski not being the advertised 2008, they have provided a really good ski at a great price.
Like Alberto, I have now had a detailed and thorough explanation from SAC. SAC is as good as gold and I have no complaint about them whatsoever. I still haven't decided whether I'll keep the skis.
post #50 of 51
Quote:
Originally Posted by ono View Post
i have the 2006 8000 and 8800. like 'em both. go small if you want to whip around in tight trees- i did, and it's great.

the newer legend series- mythic rider and 8000 i hear from a trusted pro- are a little softer/more forgiving.
your trusted pro is wrong the LMR is stiffer (some say way) than the 8800 and the 8000 is the same ski as last year with a tweak in the tip area to make it "hook up" faster

but in the mean time someone got the wrong product from an inetrnet sale?

inconceivable....
post #51 of 51
Today is "skiing day" on SAC and I happened upon the 2007 8000s @ $280 with $14.03 UPS Ground to NY. Very fair freight cost, considering I recently paid them $4.50 shipping for a l/s base layer top!!
I bought a pair of 178s. I'm 6' and 190 lbs. They're going to go great with the Look PX12 Lifters I bought on SAC a while back for $67.50.

I, too, have been the victim of "wrong graphics" on SAC, twice. Once was some Montrail GTX trail runners. I ended up with a prior year's model. Another time was a backpacking fry pan that was totally the wrong item.

I kept the shoes, but returned the fry pan. SAC gave me a prepaid UPS label and a 15% off coupon for backcountry.com.

Considering they have an unlimited, no questions asked return policy you really can't complain (for too long).
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