It seems only reasonable that some form of good faith compensation (even minor) is worthwhile here. In sending you an email and giving me information over the phone, it is clear that they made an error and are not delivering the product they advertised. They have offered me the same ship-back form. Good faith and the inconvenience should be worth something (at least it seems so to me). Is that just sour grapes? I must admit to being peeved about this. The ski is fine - it's just not what was advertised (assuming, of course, that when mine arrives that it will also be the 2007). As for being out anything - that's not entirely the case (potential gain or loss with exchange for me; time spent; and they risk losing the trust of customers believing that "what you see is what you get").
Edited by Alberto - 11/2/11 at 6:25pm