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Ski Patrol of different feathers

post #1 of 12
Thread Starter 
MY home mountain has the absolute coolest, strongest, skilled, ski-able, medic-seasoned, avalanche knowledgeable, and hardworking full time professional patrol that a mountain could be lucky to have. That being said, and I love you guys (and the girls), there are just two that are total d---ks. They act more like cops than snow rangers. The problem, and why would I care how those two act, is that they have decided that I am some kind of bad guy and they totally have it out for me. OK, why, how could this have come to this? One epic day, one of the cop-pats was doing some avalanche control on a pitch but failed to close the area. failed to close it in a way that anyone with me at the time or anyone I have talked to since would notice that it was closed. And there were perfect ridges to put the dreaded disc to clearly mark the pitch closed. So, as I said it was freaking epic, deep and light and a bunch of us are racing a steep traverse to access this just "opened" face. It was a gas wax factoring in, as well as traverse position and technique, aerodynamic, and sheer will-power. At stake were first tracks on a valued line. So we come mocking onto the top entrance to this pitch and I am lucky and unlucky to be first to arc into the fall line. I'm elated! but what do I hear in my happy ear? "YOU IDIOT, YOU IDIOT, YOU IDIOT" a complete triple pack of verbal abuse. And I was so happy, absolutely zoned. I was so startled, and barely noticing that the scummy words were coming out of the mouth of this cop-pat, that I returned a triple pack of my own. He/she chases me down to the lift and continues to abuse in front of 60 or so skiers. It was unpleasant, tugging at my pass, threatening to see that it is taken away, we'll see about this kind of threats, very unpleasant for an epic pow day. And worse, it has started a situation. Now I'm the bad guy, and his/her attitude is that if I foul up ONE! more time--BAMM! I'm screwed for sure and for good. And my gripe is that I didn't screw up the first time. He/she omitted to stab the snow with the dreaded disc. The context for this is that skiers will interpret signage as liberally as possible because they want to ski good snow, and many of us are not snow science experts, more just pow hounds. Speaking of snow science, a hous later a pack of us are mobbed behind some signage waiting for the next face to open when he/she shows up to offer some abuse to the group. She looks straight at me, of the entire crowd of 50 or so, and shouts "when was the last time you dug a pit? and what did you find?" I was just about to ask if that had become a requirement to ride the lift when the guy next to me started to speak (you see, the poor, young, nice, gentle guy next to me thought she was yelling at him, because staring bullets as he/she was, there was an agitated darting about to his/her eyeballs that confused the targets). So he calmly says: "18" of light snow on an icy layer...." of such and such, exactly correct. I could barely keep from laughing, it was all pretty strange, and the hard-core present were all trying desperately to keep a straight face. So, there it is. I have that other story about getting on the bad side of the other patrol, but that may or may not be conveyed at a future time, as I have blathered on quite a bit here today. The issue. I'm not sure. It may be that only I think there is an issue. Or perhaps there is a moral to the tale: 1)the evil disc must be judiciously and precisely placed to accomplish maximum effect for safety and 2)that patrol don't have the right to decide someone is beneath their respect and courteous consideration, especially if they have glitched a little themselves. They are, and must always be, professional in every aspect of their demeanor, even when stuck digging a pit while the dogs are a-howlin'. Any other pow dogs with a persecution complex out there? And lastly, we do have a cool group of patrol, the best, thanks guys.
post #2 of 12
Paragraphs man. could you please re-edit that.

Sorry but I just can't follow the narrative.
post #3 of 12
Did you get the guys name?

Go explain things to the head of patrol, in the calmest most un self-righteous way possible.
post #4 of 12
Thread Starter 

forgot how to edit and I did blather on

Quote:
Originally Posted by bunion View Post
Paragraphs man. could you please re-edit that.

Sorry but I just can't follow the narrative.
enlighten me , I get the edit box when first writing, and now I cn't locate it. thanks.
post #5 of 12
Thread Starter 

on it

Quote:
Originally Posted by MAGGOT View Post
Did you get the guys name?

Go explain things to the head of patrol, in the calmest most un self-righteous way possible.
I have a meeting scheduled. thanks for the advice . Oh, yeah, I know their: names, as does every long-time-local on the mountain. I'm going to ask the patrol leader to advise them to get off my back and show all skiers their due respect, in the most un-self-righteous way I know how. how am I doing, not so much, eh?:
post #6 of 12
I think with this type of BB you get a period of time to edit and then lose that option. The only way now would be to quote your original post and the re-edit the quote. No big deal man.
post #7 of 12
Quote:
Originally Posted by bunion View Post
Paragraphs man. could you please re-edit that.

Sorry but I just can't follow the narrative.
I thought it read real well. I can't judge how the signage or liberal interpretations thereof factored into questions of guilt or innocence but I enjoyed the story.
post #8 of 12
Sorry to hear about that man, that really does suck. If you haven't had that meeting yet, keep a few things in mind ...

1 - If these two are as bad as you say (and if they're known for it by locals), the director will know that and will certainly take it into account.
2 - If the director is a good director, he will probably back them up ... at least to you. So don't feel bad if it doesn't seem like much happens. I would put money that in private, they'll hear about it.

glad to hear the rest of the patrollers are cool, good luck in your meeting
post #9 of 12
I would also consider taking your complaint (and that of willing others if they exist) to the ski area management. They tend to favor (rightly or wrongly) the paying customer over the seasonal employee.

Plenty of people get their their patrol-seized passes back after a little heartfelt chit-chat with area management-customer relations.
post #10 of 12
Agree with Liam. Go to Area management. Patrollers are supposed to be just as much in the customer service arena as other ski area employees. There is no excuse for profanity or rudeness to a customer. Be calm, be courteous and explain your situation and your side of it (keeping in mind there are always two sides to every story). Don't be offended if area management asks the patroller(s) for their side of the story - that's only right. In fact, ASK management to look into the issue. Also, ASK them to look remind the Patrol Director about emphasizing the importance of customer service and courtesy. If the patroller has this reputation, then I'm willing to bet something will be done. If you have witnesses to the incident or others that can corrobrate the abusive nature of a patroller, so much the better.
post #11 of 12
Sounds like they screwed up by not signing it -- or at least, by not signing it well.

Sounds like you screwed up by not listening.
post #12 of 12
Quote:
failed to close it in a way that anyone with me at the time or anyone I have talked to since would notice that it was closed.
If there was fresh snow and you knew they were doing avi-control, did you look for signs? In many cases there is no way to block every access into an area. You and I have a responsibility to look for safety signs for our safety and the safety of those below us on the mountain.

Quote:
He/she chases me down to the lift and continues to abuse in front of 60 or so skiers.
That was out of line. Your skiing down without resolving the matter was out of line.

Quote:
shouts "when was the last time you dug a pit? and what did you find?"
Your answer, business-courteous as always, "I pay you to do that when I buy my pass." And, report this abusive employee to management.

My experience is that when someone complains that certain people are out to get them, those certain people usually have some pretty good reasons.
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