she doth protest too much
Originally Posted by Cirquerider
...I think the problem we have is there are a lot of non-pro skiers who feel entitled to that kind of consideration, and when they don't get it, they instead talk about how Russ, Bud, Jeff or other premium boot fitting services are a rip-off. For those who depend on professional boot-fitting services there is a lot of value returned for the money invested. Not everyone needs it, but its not a basis to doubt the value of the service to those who do.
Is this a SureFoot or a premium bootfitter debate? There are a lot of folks with their backs up on this one. I support premium bootfitters and the concept that boots are the most important pieces of equipment you'll have; I haven't witnessed what I consider "premium" service from the Surefoot shops I've been to (which does not include Vail, BTW; so sorry for the flip remark about 30 posts back).
On SureFoot: Seems to me that SureFoot's concept sells because it seems to make sense, i.e. we'll fix it for life, anywhere we have a store. Perhaps that's why SureFoot can charge a premium.
The problem is that there's a perception that SureFoot stores, whether individually, or as part of a corporate policy, push additional products/services that not everyone needs. Also, there's a preception that some of their techs aren't very well trained compared to other premium providers.
From what I've personally witnessed in a few different Surefoot stores (by going there with a couple of buds who didn't need/want the full deal), there is truth to both of those perceptions. So, IMO, the concept falls short of the reality based on what I've witnessed regarding the service/training of techs, the explanations/communication, the work, the prices, etc.
Also, I don't recall one post on this thread stating that non-pros should get pro-deals.
IMO, it's also a matter of cost/use as well as whether boots are "job tools." If you're in your boots 70+ days a year, and your boots last 3 seasons, then $1200 isn't so much per day, and using a premium bootfitter who knows the deal is worth it. If you're in them 15 days a year, then $1200 is... IMO, not a good deal barring some unique needs.
Getting back to the OP, it sounded like the purchaser was a less frequent skier and that SureFoot may not have done the job right. So, there was room to "question" the money spent...