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Just wanted to gauge anyone else's experience with them.

I've been trying to arrange a group trip with them since last October. I've been through 3 reps (2 of who left the company with no follow-up for me), barely any returned calls, and, to add insult to injury, when they did return a call after a few mos., they then complained to me they didn't have enough time to arrange a trip. I wonder what's going on over there!!!

If anyone's even used them for personal travel planning, how was your experience?