I just wanted to pass along a great experience I had with Volkl just today. I bought a pair of Volkl P40 (7 years old, but undrilled) and after skiing them a few days, the plastic tip protectors broke. The ski has a split tip design, so I was concerned about snapping the tips. I contacted Volkl in Canada and they basically said that I was SOL. I also contacted Volkl in Germany by e-mail. They found me replacement tips, and were very apologetic for the problem occurring. The tips are going in the mail today. Excellent service in a situation which did not really warrant it. That is how to take care of customers!
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3/1/07 at 9:45am