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Your Epic opinions please

post #1 of 29
Thread Starter 
Your opinion please.

I have a pair of Head RS 80 World Cup boots which felt ok, but never great, this season they were unbearable. I had installed the optional FCS inserts and trimmed them to the best of my abilities but they were still was no good. I went to my local ski shop where I purchased the boots and they told me I need some custom footbeds. I was ok with that since I have flat feet and I have always known that I should be wearing custom innersoles in all my shoes. So about $120 later I had my custom made innersoles that felt good. The boot fitter told me I will probably have to come back to make adjustments but try them out and see how they feel. A few days later I went to Stowe for the New Years day vacation and my first hour in my boots were painful beyond belief, and I still had 4 more days to ski. So I immediately tracked down a racing coach and asked him where I can go to get some quality work. He sent me to a shop and who to ask for, I proceeded to the store and told the boot fitter my dilemma, first thing he said was that’s what I get for going to a city ski shop. He then asked me where it hurt, I showed him and also told him that I needed more heel retention as week. To make a long story short he took the foot bed out ground it down, then he told me he trimmed the FCS chassis down. $50 later I was out the door I put the boots on and skied in them all day, they were a night and day difference, but I still felt I needed more heel retention. So, at the end of the day I took the boots back and told the boot fitter I still needed more heel retention. His apprentice took the boots, came back 5min later, and told me to try them on; retention was good. I packed my boots in their bag and walked towards the door, but not before the boot fitter stops me and charges me an additional $20. I was a bit surprised by this, but like a grateful puppy, I paid the man, but felt a bit ripped off.

Well I skied the rest of my vacation, the boots felt like they needed a little bit more work but they were good enough to last me those 5 days.

Now, last weekend before I went off to Hunter (to break my thumb and mess up my back), I took the boot liners out to adjust the heel retention because it felt a bit off. When I pulled it out this is what I found:
  • My liner had been partially mutilated; the rigid vinyl that is located in the heel area made to help retain the heel had been ripped of such that one side of the liner was torn.
  • The FCS chassis had been cut all the way down until it was reduced to the size of the original one (he could have just swapped them or asked me for the original one rather than hacking that one and then charging me for it!) Included in the amputation was the plastic that helps further retain the heel.
  • The chassis was not screwed back in; screws were missing.
  • Only a small amount of boot grinding was actually done, and it was not even done well, deep ridges are present because they did not smoothen the grinded area, that’s probably why I still feel some discomfort.
  • Lastly the additional $20 they charged paid for two a total of 4 pieces of stiff vinyl that was duct taped into place where they had ripped off the factory vinyl to basically undue the damage he had done.

So I ask the Epic collective, what do you think about that?

Mind you, I am I Queens NY so I can’t just go drive to the store and complain. But I can call them and bash on the internet. I just want to know if my displeasure is warranted. Thanks.

Only nice thing is that the shop that originally made me the footbeds told me he would help me recoup my additional expenses when I need to buy more gear.
post #2 of 29
I know if they hacked up my liners up like that I'd be bull****. Sounds to me like the guy was pissed that you didn't buy the boot from him. But I've had the same thing happen to me. I'm convinced that it's practically impossible to find a competent bootfitter. I've gone through it all before. You can go to five different shops and have five different footbeds made and none of them will be the same, and odds are that none of them will be right for you, they will probably do more harm than good.
Trouble is, if you call the shop in Stowe that did the damage, they will say that the liner was already damaged when they took it out, and won't accept any responsibility for it, etc. And you can't prove otherwise, so basically you're screwed.
post #3 of 29
Well, I'm not sure it's what you want to hear but this is my opinion:

You paid a total of $70 to have a pair of boots go from worse than unbearable to boots you could ski in for five days. Honestly, that sounds like a bargain to me, especially since you didn't buy them from that shop.
post #4 of 29
Quote:
Originally Posted by Bob Peters View Post
Well, I'm not sure it's what you want to hear but this is my opinion:

You paid a total of $70 to have a pair of boots go from worse than unbearable to boots you could ski in for five days. Honestly, that sounds like a bargain to me, especially since you didn't buy them from that shop.
Yep. Gotta look at the bright side. Consider how much wasted money the lift tickets alone would be beside that $70.
post #5 of 29
With all respect regarding your location; we live where we work and that puts the butter on the bread, all you are going to find on Long Island are shops that cater to the "Take the kids to Okemo or Mount Snow" variety. Most of the shop staff spend more time learning to push the profit line than they do on skis. I have been very blunt when I'm just looking while my buddy buys gloves ... those guys walk over and try to pitch total crap.

You spend lots of money doing what you do on other fun projects like that Lambo eating Jeep and then you go to the K-Mart for seat covers?

How many brands of performance boots did you try on before deciding on the Head? Each brand has a unique fit and it sounds like you walked out with a boot that was loose in the heel. Boot selection is the hardest part of the process and patience, a necessary virtue with no comprimise. Kinda' like driving with a loose steering rack?

Seek out a place like GMO at Stratton .... I ain't too fond of the faux euro Stratton shoppes ... but GMO was a rare gem among them. The boss is gone, out west but the staff is still probably (hopefully) operating to the standards of Greg Hoffman. My beds were perfect .. molded .. my sons boots canted, both his and mind aligned and we were under ... it was very reasonable ... and we got to ski them and come back for adjustments that day, none were necessary on my boots but they did shave his soles one more time. And ..... we did not buy our boots there.

Call ahead and find out when a quite time is where they can work with you. Race clinic weeks and other high times avoid them.

As a race driver, you know how critical balance is in a vehicle. Same with a ski and the boot and skier that rides atop it. Get a high end demo that floats your boat and play with the fore and aft setting to see where your "sweet spot" tends to be regarding "center or boot & center of ski marks".

The guys in some of the shops that you have named are not even aware or have access to the high end world of ski and gear that is out there.
post #6 of 29
For a long, long time I had a well known PSIA examiner telling me I needed orthotics, couldn't ski without them, everyone uses them, had to have them. Naturally, being the independent minded teenager I was at the time, I resisted, because I believed I truly didn't need them.

Well, I didn't need them, they were always uncomfortable, served me no purpose, and still don't use them today. There is nothing an orthotic can do for me at this point to improve my skiing. I feel like I'm there, and having fun, to express as humbly as I can my opinion of my ability.

When I buy a boot, I buy one that fits out of the box, and if I can't find one I won't buy it. I refuse to listen to the sales pitches like:"we can make anything fit your foot", "come in and we'll set you up", stance issues, blah, blah, blah. Some people do have issues, I didn't and resent being sold something by someone who has no clue how I ski. That's why I'm skiing in the same boot for 4 seasons, because I haven't found a comparable fit and performance.

As for your situation, hunt around for boots that fit well from the get go, then if small issues develop they can be remedied. Most of us are not professionals who have the opportunity to have access to the best equipment custom made for us, that would be ideal. I doubt a Daron Rhalves or Bode Miller, or some PSIA Demo Team guy endures a season of discomfort before they get good boot fit.

There's also a lot of garbage out there, and a lot of stuff the public should have access to that they don't, along with a lot of bad/inaccurate reviews of products and fit.

Try to do the work yourself, it's not like brain surgery.
post #7 of 29
You need to start over, with new boots. Find somebody who knows what he's doing and whom you trust and work with them.

Too many cooks . . . too many guys working on various parts of your boots.

Happy feet equal happy skier. It's not about brand, or cost, or effort. To a point, you can work with boots. But past that point, with lots of folks are taking their cut at it . . .

Good luck with it. There are a lot of good bootfitters out there. It may be hard to find one who will ski with you. But at the Aspen Epicski Academy we skied with a couple of bootfitters who could do very good dynamic assessments.
post #8 of 29
There are great boot-fitters to be found - how do you think the elite get their boots fitted? Those who don't have their boots made for them aren't "buying boots that fit out of the box", I can guarantee you.

The main thing, imo, is to see a trusted pro bootfitter (as opposed to a guy who works in a ski shop and fits boots, too) BEFORE you buy boots.
He'll guide you to the right boots for your feet, and then you work it up from there, as needed.
post #9 of 29
More a gear question, maybe we can get you a little more help over here.
post #10 of 29
Thread Starter 
The shop where I got the work done in Stowe primarily fits boots, selling boots is secondary.

The boot fitter who made the foot beds near where I live used to manage a shop in Stratton. He is a boot fitter and now manages the shop here in the metro NYC area.

The boots I tried before settling with the Heads were: Lange, Rossignol, Dalbello, Technica. All high end race boots. Head was the only one that came remotely close to a good fit. Mind you I actaully bought all these boots and took them home, returned them all due to such poor fitment for my feet.

Bottom line is that I think the job could have been done better and for less than $200; what really burns me is the way the liner is mangled and the way he charged me an additional $20 to undo his error. The guy who made the footbeds would have made all the adjustments with no extra charge's but I was 6+ hours away so I could not just go to his store and get things done on the fly.
post #11 of 29
I think you did what anyone would do, found the nearest shop and had the boots worked on. Too bad a moron kid couldn't be bothered with taking a little pride in his work. What is the name of the shop? The Employee? Why aren't you more furious in your post.
You asked for our opinions- thank you, finally a venting session.

<thread hijack-on>

It's typical american youth, imo. In the 9 countries I have visited thus far, america has the worst customer service- by far. (which is really bad news considering America's economy is changing from a manufacturing-oriented one to a service-oriented economy.)

VERY FEW people take their job seriously in the ski industry in the states. (or any industry.) And the biggest problem I see with younger staff in America is the 'You owe me.' thing. They all think you owe them something in every job they do. They all think they have some natural right to something more glorious than the job they can't even perform with a fricking smile on their face. (the same job they competed against so many others to get too, by the way. )

It is my biggest frustration when I go home; the damn 20-somethings I'm forced to do business with who nurture their world of 'cool' without a clue as to how good they already have it. They're all convinced their customers are morons, aren't worthy of help and just get in the way of doing whatever it is they do when customers aren't f'ing up their lives.

If you bring them boots to be worked on during your ski trip, they'll just call you a moron for not having them totally dialed before you came, not realizing that most people have lives that are much busier than a shop attendant's tuning room. They'll just butcher the work you ask of them and play it off like you aren't worthy of their high and mighty expertise.

This post goes to all you ski industry punks who think you're the shiit. For a proper adjective to describe your persona, take the word 'THE' out of the previous sentence. And that's why you can't get a job with a pay higher than 7 bucks an hour and why you moan about how you 'deserve' more. "Dude, you should be sponsored. That trick was hella sick." as if that trick influenced society in any way, shape or form. Answer me any of these questions; Who was the first skier to throw a 720? who was the first skier to ever throw ANYTHING? nobody cares, dude. Muchless about anything you do on skis. (btw, if that last line hit you- you're not an aspiring pro skier, you're an aspiring model. A cat-walk skier. Yay.)

New rule for bootfitters; must be at least 30 years old.

After seeing how the rest of the world works, I can honestly say that america's 20-somethings are clueless. I'm thankful I have had the opportunities to show me that. And I'm sorry to have preached to the choir.

And if I upset you-
A) You're under 30 and I don't really care.
B) You're still clueless. Because if you had a clue, you would know I'm not talking about you and therefor wouldn't be upset. Instead, you would be smiling like the other guy who is reading this. (If you're still not smiling- get a clue, dude.)
C) Study abroad in University and learn another language.
D) Give you car back to your mom. She deserves it way more than you. And if she already has one, pay her back. If you paid for your car, well... I can only hope you paid for college first.
E) You're not that cool. On the contrary, you will get spat at by locals in other countries you visit... strictly because you are a moron and won't know how to distinguish yourself from the stereotypes the world holds about you as true. Why? Because you still think you deserve more than they do.
F) If you're convinced that I'm not talking about you... then answer me one question; What is your Great Grandfather's name? If you can't answer that, than I dare you to look at life beyond your immediate vicinity. That means go home and use your internet for something other than myspace.
G) Next time a dumb-valley-suit comes in for help and you hear yourself mutter something sarcastic in an attempt to place your low-self-esteemed self above him, quit your job... you suck at it. There is a very real place for you in this world- the ski shop is not it. Go find it and stop waisting everybody's time by milking some job you despise. Heck, you're probably sitting on the cure for cancer... just too ski-bummed out to go after it.

Oh, and you don't deserve a tip for good service either. That's standard out of the states. So get that fricking tip jar off your counter, you hourly-paid pan-handler. What, are we supposed to feel sorry for you after you belittle us? Blow me away with your service on the grand I spend at your store and I'll buy you a lift-ticket as appreciation. 'Tips Appreciated...' give me a break.

<thread hijack terminated>
post #12 of 29
Yuki's >rant is always on< ...

And let me add, if you work in a ski shop fitting boots and selling skis it would be real nice if you actually skied other than the three free "comp" days that you get where you learn to push product.
post #13 of 29
a different voice-

I have a tough foot to fit into boots. If i want to get into a race fit boot, the shells are heavily ground, the liner is hacked to sh** and they are no longer water proof. Why would anyone put up with have their new boots being chopped up before I leave the shop- because they FIT. Before trusting my boot fittier, I have siffered with shells to large and proper length shells and incredible pain/ loss of circulation/ cold.

I do wince when I see him hack at the tongue of the liner with an exacto knife (very high arch)-- but I have absolutely no regrets as I am on the hill hour after hour with feet that are reasonably comfortable and they perform perfectly when i tighten the buckles and point my skis down the hill.

It sounds to me like you went to a pro and he/they got them to fit.

As to the final $20- PLEASE, the folks are trying to make a living. In addition to the few minutes he spent with you that 2nd time, they had the lights on all day, paid the rent and heated the space all morning while there was no one there, just so they could be available when you happened to walk in. I can assure you that no one is going to retire next week due to the fortunes being made one pair of boots at a time.
post #14 of 29
Samurai, I've got a news flash for you...The Customer is Often Totally WRONG.
Someone posts about how his liners were damaged (someone else noted his lack of outrage, strange...) and how he was charged $20 for a SECOND service visit and you ASSume he is telling the entire truth. He was told to bring his boots back to have his footbeds adjusted, instead he headed off for a ski trip, smart. His feet hurt (wasn't he told that would happen??) He brought them into a specialty boot shop in a ski town. They made his feet stop hurting. They charged him for their service. What is wrong with that?? The shop wasn't asking for a tip you Jack**s, they were demanding to be PAID FOR THE WORK THEY PERFORMED. Is it done differently in Japan? Do they do free work for people who AREN'T their original customer? Is that how they do it?

He walked in with pain, he left without pain and his boots fitting better than they did. He didn't purchase his boots from them, they were working with what they were given. I'll bet they offered a few solutions and he went with the lowest cost solution, make my current 'stuff' work better. There was probably a 'put me into the best possible boot/ footbed/ alignment for my physiology' that he declined. There was probably a 'better liner' option also. He went low rent and got marked improvement, now he's questioning the quality. What did you ask them to do..."make them stop hurting and make it cheap", RIGHT?

XJGuy says he purchased (and RETURNED) Lange, Rossi, Dallbello, Technica and finally settled on the Head boot. Doesn't sound like he was listening to a qualified bootfitter to me, no one, even a hack, would put the same foot into a technica and a Rossi except to PROVE one won't fit. Leaving out the boot board screws? They aren't in anyway neccissary, he's playing monday morning quarterback trying to find fault with what was done. More than likely because he feels the second $20 should have been FREE. It shouldn't have been.

Heres the thing Samurai...you are right about Americans (not just the 20 somethings) we seem to feel ENTITLED to everything, we also never seem to feel that any decision WE make is OUR FAULT, ever.

"I didn't buy the wrong boot...you SOLD ME the wrong boot", yeah sure. I'm so mind numbingly charming that no one can resist my sales pitch. Thats why I make the big bucks, next year I hope to move up to the Fryalator...

"I read on the internet that I need a plug boot..."
"I read on the internet how to mount bindings..."
"I read on the internet..."

Yeah, you're an 'expert', no reason to actually listen to a lowly shop punk.

The shop that did the work, let me guess, the name begins with an 'I' and ends with 'rks', right? They take their jobs seriously. They treat people with respect, but will take offense at being talked down to. Did you act like pompous know it all?? Sure you didn't.

"I'm on vacation, you need to drop everything and help me, help me fix the problems I created for myself...but how DARE you charge ME for it!!" It is all about service, but attitude begets attitude. People want eBay pricing and specialty shop service. You can not have both.

You're right it's the 20something shop punk with the sense of entitlement and 'pro skier' dreams thats the problem. Couldn't possibly have anything to do with the guy from Queens who wants to be a skiercross competitor.
post #15 of 29
I think if the fix involved "ripping" some of the liner, the shop needs to tell the customer this is what is going to be done and are they all right with that. Bottom line is, bootfitting is probably the least consistent service regarding workmanship and expertise a skier get involved in.

I'm ignorant why they ripped the back of your liner open to improve the problem of heel retention. An Instra Print tongue atachment for $25 would provide an improved heel fit.
post #16 of 29
Do you really think we have ALL of the information? I don't.

This isn't 'inconsistant service', it's an inconsistant customer. He bought 5 different boots, had footbeds made at one shop, took his boots into another shop (twice), he even modified the FCS boot board himself...in the end he NEVER listened to ANY of the bootfitters advice.

If he was listening what was with returning 4 different brands of "high end race boots"?? Why didn't he take a 1/2 day and ski on the new footbeds to get them dialed in? Why didn't he wear them in his livingroom for a couple hours to see if he developed pain?

It's inconsistent 'shop punks', sure, get real.

I'm sure that I know exactly where he got the work done in Stowe, they have the same staff EVERY year. You can't swing a cat without hitting a certified pedorthist, 3 of their 6 employees are C-Peds. They aren't hacks, they aren't punks. They made his feet comfortable for his next 4 days ($75 lift ticket= $300) for $70.
post #17 of 29
Hey Im with whiteroom see I thought samurais post was kinda funny but it wasnt all there ya know I mean its just lame accusing every young shop rat of being an idiot and egomaniac see I worked in ski shops when I was in my late teens and through my 20s and Ill say there were lots of fool poseur selfproclaimed expert skiers who came in looking for expert gear when they couldnt even tell me what made them experts besides their skiing on expert runs as they called them and so with that kind of expert who isnt really an expert and a lot of them coming in to tell you their experts in skiing in an average workweek see you get kinda tired of these lame fools who think their the hot stuff when their just poseurs who want to look like they know what their up to even if they cant make the gear work right. And see Id agree its a totally American thing see were the biggest bunch of egostroking lame fools on earth here in America we think were the best at everything we try to tell every other country how to do its stuff we make excuses when we dont win every Olympic gold medal we always try to tilt the odds in our favor and what that tells me is that theres too much time and energy wasted on what things look like rather than what they really are and that goes all the way down to the ski shop customer who thinks he knows better than the shop rat just what gear will work for him see most men have ego issues and they cant be told anything that sounds like someone saying their wrong.
post #18 of 29
Thread Starter 
Ok, this may help clear some stuff up. I am pretty pissed off, but before I fly off the handle or say anything bad about anyone, I want to make sure that my feelings are warranted, that is my intention of this thread. I have not named anyone or any shop because I do not want to speak badly of anyone before I know what the heck I am talking about.

Now as why I bought and returned several boots; they all felt good at the shop even after hanging around for 30-45 minutes. After wearing them at home for extended periods of time they were unbearable with excpetion to the Technicas, which I then went on to skiing in them but also did not work for me so much so that I took them off and rented some boots for the day instead. Head’s boots were the ones that fit me much better than any other performance boot. The boots I eventually kept used to fit me pretty well, to the point that I did not feel I needed any work for all of last season, but my weight swings wildly (depending how much I am training in the gym) so as a result so does the shape and size of my feet. I obtained the optional FCS chassis and trimmed them to fit me and all was good, I had a nice tight fitting boot with no hot spots. This season the boots that did fit me well no longer did, this is why I went in for some work. I did not opt for the cheapest way out; I asked to do whatever was necessary to make my boots fit well. This is when foot beds were prescribed. I did not have an opportunity to ski on the boots for a day and bring them back into the shop to get the boots and foot beds readjusted, so I had to take them untested with me to Stowe.

I decided to get them worked on at Stowe rather than just throw the original foot beds back in (and have the same problems I originally had) with hopes that someone who is used to working on race-fit boots could perhaps get the job done right. I went in with $250 in my pocket fully willing to spend it all if the shop told me I needed new foot beds and even more work. At no time did I say or infer that I wanted the economic out. I said do what has to be done. I do not think the job was done with the care and precision that I would expect a shop that is “professional” should do. As an aside, I am very familiar with the jewelry and automotive world, both areas that require knowledge and skill, granted neither have anything at all to do with skiing, but service is service and a certain level of work is expected when you take your stuff to experts, yes you might pay more but the job is expected to be done right and well. If I wanted a hack job I would have bought a Dremel with me and done it myself or not have bothered to seek out a race coach at Stowe for a reference; if I can make carbon fiber body parts and rebuild an entire car…surely I can grind some foam and plastic. $20 is not going to make me homeless nor is it going to make anyone rich, but it’s the principle, they charged me more money to correct a problem I believe they put there to begin with, and they did not execute the work I paid for in the best way, leaving me with boots that still need some tweaking and now have a torn liner. I would like to add that I did not rush anyone in fact I left for 45minutes upon their suggestion and the second time around I left and came back a few hours later so that they would work on my boots.

I did not embellish or alter any of this story in anyway, why would I? Aside from 2-3 people on this forum, no one knows me from Adam; this is why I am hoping to get honest opinions. I am stating eveything to the best of my recollection.

BTW: While the person at Stowe was not some punk kid (he is well known and respected I am to understand), I do agree with Samurai with regards to service in this country in general, and would like to add, if you think its bad where you are you should see how bad things are in the metro NY area.
post #19 of 29

Minor hi-jack

[hi-jack on]
Hey ramshackle....

How 'bout using some punctuation. Purty please?????
[end hi-jack]
post #20 of 29
Okay man now before you read the rest of this please I want you to know Im trying to help you here so dont get all twisted up when I tell you that this is all about attitude and how you handle the situation okay?

Quote:
Originally Posted by XJguy View Post
I do not think the job was done with the care and precision that I would expect a shop that is “professional” should do.
Sorry man but if you have to take your gear to someone else that means you dont have the care and precision yourself and that means you dont know what amount of care and precision is required and that means you cant judge someone elses care and precision so really your just blowing steam here and while blowing steam helps get rid of anger its not really solving any problems on the boot fit process you know?

Quote:
Originally Posted by XJguy View Post
As an aside, I am very familiar with the jewelry and automotive world, both areas that require knowledge and skill, granted neither have anything at all to do with skiing, but service is service and a certain level of work is expected when you take your stuff to experts, yes you might pay more but the job is expected to be done right and well.
Okay now listen up here man whatever skill you may have on jewelers tools or auto mechanic tools doesnt mean you know how to do boot fitting see boot fitting is more than simply using the tools see you have to know what using the tools is achieving relative to the fit of the boot and the way your foot relates to the boot and if you dont know that you can use tools all day long all your doing is using tools your not fixing the boot fit.

Quote:
Originally Posted by XJguy View Post
If I wanted a hack job I would have bought a Dremel with me and done it myself or not have bothered to seek out a race coach at Stowe for a reference; if I can make carbon fiber body parts and rebuild an entire car…surely I can grind some foam and plastic.
Man I gotta tell you that sounds really arrogant like your some kinda knowitall and thats not a good attitude to bring to a ski shop if your going in there to get their help know what I mean see heres what I think you need to stop and consider what it would be like if you were at your own business place and some customer came into your place and told you that because he has skill in something else he can tell you how to do your job how would that seem to you would you be eager to help that person or would you be worried hed be a big jerk who thinks he knows your work better than you do?

Quote:
Originally Posted by XJguy View Post
$20 is not going to make me homeless nor is it going to make anyone rich, but it’s the principle
Hey dude saying its the principle is just hot air ya know what I mean see the principle I see here is that your not admitting that your not the boot fit expert here even though your trying to give us a lotta arguments that seem to say your the expert on your boots well if thats the case then I say you should just buy your boots online and make them work with your jeweler tools and auto mechanic tools since your the expert with jewelry and cars hey?

Or you could do what will end up working better in the long run and thats to have some humility here and admit that even if your a good mechanic and jeweler your not a boot expert.
post #21 of 29
Quote:
Originally Posted by volklgirl View Post
[hi-jack on]
Hey ramshackle....

How 'bout using some punctuation. Purty please?????
[end hi-jack]
Hey sorry but listen like sjjjonston said Im illiterate and dumb and I dont know how to do that since I didnt get great grades at some elite prestige school like he did so listen Im sorry if you cant read the posts but hey Im not making you read them am I and hey if you just slow down a little you might understand them and if you cant then hey maybe just skip them see if I used those punctuation things in the wrong way I bet it would be even harder to read this stuff at least thats what I think.
post #22 of 29
Oldtimer you are sooooooooooooo wrong ! There are people making a fortune selling ski boots. It is called Surefoot. If you follow the Surefoot program Your new Boots will cost well over $1,200 by the time you walk out the door. The owners of Surefoot have built multimillion dollar homes in Park City They Have also bought privet planes to fly around in. They are making hand over fist money selling boots. But they may be the only ones.
Now back to your regularly scheduled thread.
post #23 of 29
Thread Starter 
Ramshackle thanks for your insight, if I sound arrogant and like a know-it-all, I appologize, thats not how I was hoping to sound. I am not in any way shape or form a boot or footwear expert. I did not at any time suggest anything to anyone who worked on my boots as to what to do. But the work that was done and how it was carried out and the fact I was charged twice, does not take a boot expert to see it could and should have been executed better and without damaging my liner. I would like to add that the only reason I didnt do all the work myself to begin with is because I figured the pros know something I do not.....I found out that they do indeed: how to make a quick $70 for 15 minutes of light labor and not be accountable for any damage done along the way....I have yet to master this.
post #24 of 29
Some people I know at my area all my made the pilgramage up tp SureFoot in Killington and as reported spent in excess of $1,000 for boots , liners, footbeds. SureFoot even has their own line of Langes. They're satisfied happy customers so I guess the SureFoot business concept is working pretty well and providing customer satisfaction.
post #25 of 29
I'm still wondering about a shop that would let a customer buy five pair of boots.

You actually cut a check for about $2,500 .. ???

Just when you think you have heard it all ... that ... is a new one.

Usually you sit and fit and then fit some more till you get the best possible fit among the stock and then wear and walk in them for half an hour, till the hot spots and pressure points emerge. Let the liner pack and tighten and adust again.

I guess if you have a "high roller" card at the shop .... nah .... still doesn't make a bit of sense.

Was this the shops terms or your terms .... "gimmie' the best 5 and I'll take them home and decide" and while this may be nice in the luxury of your living room it still leaves the boot tech and shop out of the equation regarding the selection. If you dictated those terms ... what can one say?
post #26 of 29
I also have a theory (doesn't everyone), that most folks who spend lots of time in boots ..... not to mention high performance boots .... have few to little nerves left to respond to the pain.

Yep ... our legs are probably just full of "dead zones" when it comes to the nerve endings.

Just like developing your hands for martial arts .... spend hours smacking and kicking stuff .... and after years of pain ... suddenly you notice less and less.

And ... I can now barely write my name with a pen too ...
post #27 of 29
Quote:
Originally Posted by ramshackle View Post
Hey sorry but listen like sjjjonston said Im illiterate and dumb and I dont know how to do that since I didnt get great grades at some elite prestige school like he did so listen Im sorry if you cant read the posts but hey Im not making you read them am I and hey if you just slow down a little you might understand them and if you cant then hey maybe just skip them see if I used those punctuation things in the wrong way I bet it would be even harder to read this stuff at least thats what I think.

Hey ramshackle, it's okay if you don't have a grasp on punctuation. For inspiration though, read Washington Irving's Up from Slavery. He taught himself how to read by challenging smart white kids to spelling contests knowing he would surely lose, yet in the end- learn how to spell. He later escaped slavery at (16?) and ran away up north to the free land where he started a school. From illiterate slave to the founder of educational institutions. Oh, he named himself too. When he reached the north and registered to get an ID, they asked him his name. He lied and said Washington, directly after George Washington. I don't recall where the Irving came from, nonetheless he was a VERY influencial speaker in his day. Some would argue he was more influencial than Martin Luther King.

(now back to the thread at hand.)
post #28 of 29
Thread Starter 
Quote:
Originally Posted by Yuki View Post
I'm still wondering about a shop that would let a customer buy five pair of boots.

You actually cut a check for about $2,500 .. ???

Just when you think you have heard it all ... that ... is a new one.

Usually you sit and fit and then fit some more till you get the best possible fit among the stock and then wear and walk in them for half an hour, till the hot spots and pressure points emerge. Let the liner pack and tighten and adust again.

I guess if you have a "high roller" card at the shop .... nah .... still doesn't make a bit of sense.

Was this the shops terms or your terms .... "gimmie' the best 5 and I'll take them home and decide" and while this may be nice in the luxury of your living room it still leaves the boot tech and shop out of the equation regarding the selection. If you dictated those terms ... what can one say?
LOL...no no no, I didnt take them all at once, I did this one at a time during a series of days and or weeks. I WISH I could have that much diposable income to spend just on boots. They did suggest I buy my favorite two and the keep the ones I liked best, but I did it one at a time. Good shop.
post #29 of 29
Thread Starter 
Quote:
Originally Posted by Yuki View Post
I also have a theory (doesn't everyone), that most folks who spend lots of time in boots ..... not to mention high performance boots .... have few to little nerves left to respond to the pain.

Yep ... our legs are probably just full of "dead zones" when it comes to the nerve endings.

Just like developing your hands for martial arts .... spend hours smacking and kicking stuff .... and after years of pain ... suddenly you notice less and less.

And ... I can now barely write my name with a pen too ...
Funny you should say that, I did some electro-nerve testing (dont know actual name) as a result of the bad spill I had last week that tweaked my back and busted my thumb, the doctor told me some of the nerves down my legs to my feet are not working well, kinda shorted out...hmm.
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