Still waiting for records to surface.
Called the pain management center (hereby referred to as 'PMC') this morning and was told by the secretary that there are no records yet. "Hold on, let me look", she says.
I hear shuffling papers. "No, they're not here. You need to call them back." I tell her I did: they sent them on Thursday. She insists they are not there because she is the only one who works there and she didn't see them.
I call my PCP. Get put on hold. She comes back, "Yes, M said they were sent on Thursday I know and trust M to be competent). I ask that they be sent again, and give them the fax number.
I vent to my 'therapist' about why I can't get an appointment after 7 days, and she says the way of the world anymore is rudeness to all
and that I need to find a way to accept
that making 15 phone calls just to get an appointment is now the norm. Everyone has this problem and I should just accept it.
I tell her that if I have to call repeatedly to get someone to take my money for services, why wouldn't I just Call Someone Who Is More Courteous rather than continue to be irritated by the nonchalant business person? She says "Because you don't want to go to the only other place in town."
There it is. If you're worth something, you can be rude and still have a thriving business. You can treat patients like crap and they'll still pay you, because the competition is just worthless.
So I come home and call the PMC back (its now 5 hours after the other call), and a Different Person answers the phone. WTF?
I ask, "What happened to C? She said she was the only one who worked at the desk?"
Answer: "Ha ha, that's not true. Things change here daily. I only work 2 days a week. C is gone for the day."
This woman doesn't even want
to look for the records. She tells me to call back in the morning. Why are you even answering the phone then, if you can't be helpful?? It's just looking for an incoming fax!!! Is that too hard to do??
I am already going in with a bad attitude, but I should be putting on the happy face because.....
That's How It Is These Days.
Color me unwilling to accept apathy and rudeness as the business model for today's medical profession.